In the new Wave report, Forrester evaluated vendors by 31 criteria, categorized by current offering, strategy and market presence. Calabrio received the highest score possible in ten criteria, including interaction recording, integrations, performance management, AI and ML, innovation roadmap, and supporting products and services.
Download the new Workforce Optimization Platforms Wave Report today to see Forrester Research's full evaluation of the top eight WFO providers. Find out how they stack up against each other for different product and vendor areas.
Fill in the form to see the complete report.