Calabrio, Inc. develops and markets Calabrio OneTM, a comprehensive suite of customer interaction and contact center management software that's easy to implement, use and maintain. Calabrio One is flexible, providing product bundles and add-ons that make it easy for our customers to purchase the applications that are right for them today, and integrate those that suit the needs of their business tomorrow. Calabrio One was designed in a unique Web 2.0 architecture that allows contact centers to easily integrate new applications and features as their business needs evolve and mature. Workspace tools are easily optimized for each user, whether it's an agent, supervisor, manager, knowledge worker or an executive.

Calabrio has 22 years of combined product development experience. Calabrio distributes its software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 690,000 desktops. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Key milestones include:

• 2010    Launches Calabrio One Web 2.0 Suite and Calabrio Speech Analytics
• 2009    Announces Performance Management Alliances
• 2007    Calabrio, Inc. spins off of Spanlink - established as an independent company
• 2006    Acquires Workforce Management company (Calabrio)
• 2005    Launches Calabrio Quality Management (QM)
• 2000    OEMs Agent and Supervisor Desktop Products to Cisco
• 1997    Purchases assets of FastCall from Comdial; OEMs to Lucent and Nortel
• 1992    CALABRIO Workforce Management company is founded in Canada
  

Calabrio at a Glance

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• 100+ employees
• Product Development Center in Minneapolis
  
• Key Cisco Developer and Supplier 
  
• 2,000+ customers
• 715,000+ desktops

Executive Management

Tom Goodmanson - President and CEO

Ralph Flamini - Vice President of Worldwide Channels

Brett Theisen - Vice President of Sales

Tim Kraskey - Vice President of Marketing and Business Development