Calabrio ONE Delivery Models

Cloud | On-Premises | Hybrid

Flexible Freedom

Moving to the cloud shouldn’t mean sacrificing functionality, and keeping data on-premises shouldn’t force you to give up accessibility. We built the Calabrio ONE suite—including call recording, quality management, workforce management and customer analytics—from the ground up to deliver the same transformative features and functionality in the cloud, on-premises or in a hybrid environment. Deploy multiple solutions via a single platform, choosing your deployment model and integrating with best-of-breed technologies to create a WFO solution customized to fit the needs and requirements of your organization.

Cloud

Maximum Access & Scalability

  • All recordings and data stored in Amazon Web Services (AWS) data centers
  • Standard integrations and easy multitenant expansion
  • Fast deployment
  • Infinite scalability and metered pricing supports seasonal and dynamic staffing
  • Automatic updates through monthly release cycle

 

On-Premises

Ultimate Control

  • Store all recordings and data in your own private data center
  • Meet regulatory requirements for on-premises data storage
  • Enable workforce segmentation with fully multi-tenanted architecture
  • Manage all update decisions

Hybrid

Complete Customization

  • Capture data on-premises and store it in a public cloud
  • Centralize data capture in private cloud and store it in a public cloud
  • Capture ACD data in public cloud and store it in a public cloud

The modern, friendly alternative for contact center WFO…for all delivery types

Unified Suite

Consistent user experience across applications

Comprehensive Analytics

The only WFO solution to integrate speech, desktop and text analytics

Easy Integrations

ACD-agnostic platform interfaces with existing best-of-breed technologies

Simplified Pricing Model

No add-on charges—all available features included

Unmatched Customer Focus

Direct customer feedback drives two-thirds of Calabrio product innovations

Partnership for Success

Calabrio Innovation Center provides comprehensive resources to educate and empower IT teams and contact center end users

Stepping Up to
the Secure Cloud

Move your contact center to the cloud. Fearlessly. Gain flexibility. Gain visibility. Protect your data.

The Definitive Guide to the Modern Contact Center

Learn how contact centers are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value.

Cloud-based Contact Centers: Are You Ready for the Future?

With all the buzz around cloud, are you trying to decide if it’s right for your organization? CCIQ recently built a strong case for why the cloud is here to stay.

Discover Calabrio ONE

A fully integrated customer engagement suite.

Start typing and press Enter to search