Customers

INDUSTRIES

PRODUCTS
Nebs Deluxe Pinpoint, J.J. Foods

BANKING AND FINANCE
Guaranty Trust, MasterCard, Chase Card Services, Indymac Bank

INSURANCE
Ameritas Holding Company, Standard Life, Allianz Life

MANUFACTURING
Armstrong World Industries, L'Oreal

OUTSOURCING
Virtual Agent Services, Taction, the gem

COMMUNICATIONS
French Telecom, Orange - France, Getronics

TRAVEL INDUSTRY
Air Canada Vacation, North American
Leisure Group

TRANSPORTATION
SNCF Railways - France, Canadian National



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Solutions on More Than 715,000 Desktops

Calabrio has solutions installed on more than 715,000 desktops and 2,000+ customer locations across the globe. These are just a few of their success stories:

 

Consumer Products Company

After installing Calabrio’s Call Recording and Quality Management software, one of America’s largest and progressive floor care manufacturers recognized a sales advantage and has been able to implement organizational changes resulting in substantial annual savings.

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Credit Union

Credit Union Saves Management Time and Keeps Performance on Track with the Help of Calabrio Workforce Optimization

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Ameritas

Calabrio Workforce Management (WFM) helped Ameritas gain greater visibility into its daily operations and more intelligently mobilize their highly-skilled agents, which has resulted in better strategic operation of its contact centers and consistent, higher levels of customer service.

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Belron Canada, Inc.

 

BELRON purchased CALABRIO in 2001 and quickly achieved excellent results in terms of staffing levels and call volume forecasting (99.5% precision or +/-5 calls over 1,000). Calabrio also contributed to important time savings for BELRON in terms of schedule production, distribution and daily management. BELRON has saved over 35 hours of manual schedule creation and has achieved over 95% agent schedule adherence with Calabrio Workforce Management (WFM).

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Getronics

The Calabrio Quality Management Solution enables call recording and quality management services for the Getronics clients calling into local and multiple international locations. The edge-oriented application architecture minimizes hardware and bandwidth utilization for multi-site centers, which makes it practical to deploy an effective quality management program in virtual environments.

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Orange

Orange France purchased the Calabrio Workforce Management (WFM) solution in 2003 to help manage its 5,700 agent schedules in 32 contact centers. All 32 contact centers are managed as one large virtual center, both through skill and schedule management, as well as matching call-routing rules - all while meeting employee contractual agreements under the umbrella of the French Labor Law.

Click here to download a case study