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INDUSTRIES

PRODUCTS
Nebs Deluxe Pinpoint, J.J. Foods

BANKING AND FINANCE
Guaranty Trust, MasterCard, Chase Card Services, Indymac Bank

INSURANCE
Ameritas Holding Company, Standard Life, Allianz Life

MANUFACTURING
Armstrong World Industries, L’Oreal

OUTSOURCING
Virtual Agent Services, Taction, the gem

COMMUNICATIONS
French Telecom, Orange – France, Getronics

TRAVEL INDUSTRY
Air Canada Vacation, North American
Leisure Group

TRANSPORTATION
SNCF Railways – France, Canadian National

Customers

Calabrio has solutions installed on more than 500,000 desktops and 3,000+ customer locations across the globe. These are just a few of their success stories:

	Ameritas Calabrio Workforce Management (WFM) helped Ameritas gain greater visibility into its daily operations and more intelligently mobilize their highly-skilled agents which has resulted in better strategic operation of its contact centers and providing consistent, higher levels of customer service. Click here to download a case study
	Belron Canada, Inc. BELRON purchased CALABRIO in 2001 and quickly achieved excellent results in terms of staffing levels and call volume forecasting (99.5% precision or +/-5 calls over 1,000). Calabrio also contributed to important time savings for BELRON in terms of schedule production, distribution and daily management. BELRON has saved over 35 hours of manual schedule creation and has achieved over 95% agent schedule adherence with Calabrio Workforce Management (WFM). Click here to download a case study
	CSD " Your team has done a great job in showing CSD the potential upside of the Calabrio product and how it can enhance the staffing of our VRS centers." - Jim Skjeveland, Senior VP, CSD
	Orange Orange France purchased the Calabrio Workforce Management (WFM) solution in 2003 to help manage its 5,700 agent schedules in 32 contact centers. All 32 contact centers are managed as one large virtual center, both through skill and schedule management as well as matching call-routing rules—all while meeting employee contractual agreements under the umbrella of the French Labor Law. Click here to download a case study
	Sears Canada "I wanted to thank you for your contribution to our company. Your work is appreciated and you will be proud to hear that we are forecasting a strong increase in operational profits and are well on our way towards a sustained and profitable growth for the future." - Mark Cohen, président, Sears Canada
	Susquehanna Using Calabrio Workforce Management (WFM) gave Susquehanna immediate visibility into its customer contact center operations, reduced operational expenses and enhanced customer service. Click here to download a case study
	Taction “Given our deep experience with technology, we knew exactly what capabilities we needed and were careful to do our homework in researching possible solutions. After our year-long search, Calabrio beat out a field of a dozen competitors, including the largest workforce management vendors, on features, functionality and price. Other criteria included a five-year estimate of total cost of ownership, seventy-plus point questionnaire, Dun & Bradstreet credit ratings and more. But most of all – beyond the numbers and features – when we visited Calabrio to meet their people, we saw that it was a natural fit between our two cultures and spirit of excellence.” - Steve White, CEO of Taction Click here to download a case study
	Virtual-Agent Services Virtual Agent Services delivers higher levels of customer service with Calabrio Workforce Management (WFM). “...Calabrio knows our company, our customers and has taken the time to get to know us and our needs." - Robert Campbell, Director of Operations at Virtual-Agent Services Click here to download a case study