Top 5 Ways WFM Can Save You Money Right Now
Agents account for 61 percent of the average contact center’s full operating budget and are key customer satisfaction drivers. It stands to reason that how you forecast, schedule and manage them can make or break your contact center budget. Download this listicle from Calabrio to learn how implementing WFM technology can save you money right now in your contact center.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
