Engaged Agents Create Better Customer Experiences
As contact centers focus on the customer experience to drive top-line growth, they are embracing employee engagement as a key differentiator in delighting customers. Brands can build great teams of agents by investing in technology that can help drive onboarding, evaluation, time management, task management, recognition and voice of the employee.
We’re excited to announce that Gartner, Inc. has named Calabrio as a Visionary in their Gartner Magic Quadrant for Workforce Engagement Management. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.
Download Gartner’s Magic Quadrant for Workforce Engagement Management report to:
You’ll also learn about the key functionalities of top WEM software and how it can help with employee training, retention and performance.
Gartner Magic Quadrant for Workforce Engagement Management
19 January 2017, Jim Davies, Drew Kraus
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Calabrio.
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