White Paper & Reports

Calabrio named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management

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Engaged Agents Create Better Customer Experiences

As contact centers focus on the customer experience to drive top-line growth, they are embracing employee engagement as a key differentiator in delighting customers. Brands can build great teams of agents by investing in technology that can help drive onboarding, evaluation, time management, task management, recognition and voice of the employee.

We’re excited to announce that Gartner, Inc. has named Calabrio as a Visionary in their Gartner Magic Quadrant for Workforce Engagement Management. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

Download Gartner’s Magic Quadrant for Workforce Engagement Management report to:

  • Learn why it’s no longer enough for contact centers to focus only on workforce optimization and operational performance
  • Find out why employee engagement has become a key customer service differentiator
  • Discover why reference customers scored Calabrio the highest of any vendor in terms of its ability to understand customers’ needs, ease of deployment and ongoing support

You’ll also learn about the key functionalities of top WEM software and how it can help with employee training, retention and performance.

Gartner Magic Quadrant for Workforce Engagement Management
19 January 2017, Jim Davies, Drew Kraus

January 2017 Gartner Magic Quadrant for Workforce Engagement Management

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Calabrio.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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