Calabrio experts take on the heavy lifting of managing WFM and Analytics solutions, so your team can focus on what you do best.
Decide which services to offload to Calabrio experts—and which ones to keep internally.
Let Calabrio carry the costs of staff training and benefits.
Calabrio staff deliver deep WFM and analytics expertise from day one.
No need to worry about scheduling, absence or turnover. Calabrio experts are your most reliable team members.
Calabrio experts remain at the forefront of innovative contact center strategies, constantly hone new skills and consistently bring fresh ideas and insights to your business.
Tiered service to fit your needs.
In-depth analysis of business environment and processes to identify unique business needs and opportunities that can be addressed through targeted WFM.
Generates volume forecasts based on advanced analysis of historical data, manages ad hoc ‘What If’ requests and delivers forecast accuracy reports.
Develops and delivers reports and in-depth analysis of contact center performance and offers practical action plans.
Provides real-time feedback on staffing performance to ensure service levels are met and resources optimally used.
Consultative support provides options and solutions to help balance staff requirements and preferences with business and service-level goals.
Configures the WFM application and builds settings to fit customized key performance indicators.
Fully customized and on-demand investigation and recommendations for business needs outside typical WFM activities.
An expert partnership to drive your analytics engine.
Monthly in-depth review to identify and prioritize key objectives in the contact center and across the business.
Focusing on a unique business initiative each month to drive discovery and growth.
Developing, testing and refining phrases to enable an agile-yet-targeted analytics strategy.
Building intuitive dashboards that display your most relevant metrics, trends and patterns.
Highlighting documented trends and interactions of interest, assessing impacts on defined business goals and providing recommended actions based on leading best practices.
Reviewing and adjusting your overall analytics strategies and initiatives as your customers and business evolve.