A Year of Marquee Customers, Explosive Growth Sets Tone for 5th Annual Customer Connect Conference
Massive momentum on the heels of a year of exceptional growth is expected to make Calabrio Customer Connect the highest-energy Calabrio event yet
MINNEAPOLIS—August 17, 2015—Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, is building on continued revenue growth and customer momentum in 2015 as the company kicks off the 5th annual Calabrio Customer Connect in Minneapolis today. Calabrio continues to expand its large-scale deployments, with more than 100 new customers and a 44 percent increase in year-over-year revenue in 2015.
Calabrio will host its annual user conference in Minneapolis August 16-19, doubling customer and partner participation from 2014, to discuss how customer contact centers now drive topline growth, evolve customer service in the enterprise, and deliver analytics for the future of customer engagement. From the stage, CEO Tom Goodmanson will unveil a significant evolution of the Calabrio ONE® flagship product, as well as an expanded video-on-demand elearning library. Customers including U-Haul, Men’s Wearhouse and Cisco Systems will also take the stage to showcase how they have improved customer service while also driving topline growth through Calabrio ONE.
“Two thirds of Calabrio platform innovations come directly from feedback from our customers, which is part of the reason we put so much emphasis on this customer event,” said Tom Goodmanson, president and chief executive officer for Calabrio. “Our goal is to help contact center managers and owners elevate their customers’ experiences, and to help them drive growth in places previously only thought of as cost centers,” Goodmanson continued. “I’m extremely pleased that we continue to gain recognition as a disruptive player in the world of customer engagement as companies look for alternatives to the high-cost and poor service associated with legacy players.”
Aggressive Growth in 2015
Calabrio is on a strong performance trajectory in 2015, supported by the following data points:
- Year-to-date overall revenue growing 44 percent over the same period the previous year
- Traction in the channel, securing 25 new reseller partnerships in the first half of 2015
- Over 100 new customers added in 2015 so far
- Record 40 percent employee growth compared to 2014, with over 60 employees hired in the first half of 2015
- Expanded global reach by opening a regional office in Singapore and through a strategic partnership with PCS Software in Brazil
Accolades Reflect Industry Recognition
Calabrio swept top honors for product satisfaction in DMG Consulting’s 2014/2015 Workforce Optimization Product and Market Report for the second consecutive year and also received a perfect score in overall vendor satisfaction. Calabrio was also named a CRM Magazine Service Leader for the second year in a row. Other awards include:
- Calabrio ONE named 2015 CUSTOMER Magazine Contact Center Technology Award
- For the second year in a row Calabrio was named a 2015 Top Workplace by the Star Tribune.
- Calabrio Receives 2015 CUSTOMER Magazine Product of the Year Award
- Calabrio Named a “Hot Vendor” by Ventana Research
A complete list of product announcements, industry accolades and other company news is available in the Calabrio Media Center.
Calabrio elevates the customer experience and drives strategic business growth through workforce optimization (WFO) and voice of the customer (VoC) analytics solutions. The integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers customers to connect their corporate strategy to their customer engagement strategy by liberating the data that provides true insight into the voice of the customer.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
Find news and information at www.calabrio.com.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc. “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.