Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Minneapolis, MN — December 29th, 2011 — Calabrio, a leader in contact center workforce optimization software, announced that TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.

Calabrio ONE is a Web 2.0-based workforce optimization software suite that provides applications in speech analytics, workforce management, quality management, and call recording.  Drawing from the capabilities in flexibility and personalization that made social media sites popular, Calabrio ONE streamlines the user experience, providing a simplified user experience for agents, supervisors and managers.

“Many application choices are just too complex to deploy and use. Our Web 2.0 based approach is embraced by more and more contact centers looking to improve performance, quality and the customer experience with less effort and a lower overall ownership cost,” said Tom Goodmanson, president and CEO at Calabrio.  “We are pleased to receive this award recognizing our efforts to continually improve the user experience for contact center workforce optimization software.”

The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.

“Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC. “TMC is pleased to honor Calabrio with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications.”

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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