Calabrio Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

Minneapolis, MN — May 10, 2012 — Calabrio announced today that TMC, an integrated media company, has named Calabrio ONE as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has  seen the premier publication in the CRM, contact center and teleservices industries since 1982.

Calabrio’s ONE workforce optimization suite is the first Web 2.0-based contact center software, allowing users to personalize its toolset for each user level. The solution suite simplifies workforce management and data analytics by leveraging common underlying data, minimizing cross-application administration and enabling dynamic dashboard and reporting tools. The Calabrio ONE solution suite includes call recording, quality management, workforce management and speech analytics, offering the comprehensive platform for contact centers.

“An organization interacts with customers through several channels today. It’s imperative that this information be captured and reported in the most efficient way possible to create a dynamic and responsive contact center that maximizes its value to the business,” said Tom Goodmanson, president and CEO at Calabrio.  “This award is a testament to the hard work of the Calabrio team to advance workforce optimization, offering our customers the advantages of a modern toolset that takes advantage of the speed and flexibility of the web to share valuable customer information with the enterprise.”

“Calabrio has been granted a CRM Excellence Award for its commitment to its customers and their clients,” said Rich Tehrani, CEO, TMC. “Calabrio has demonstrated to the editors of Customer Interaction Solutions that Calabrio ONE improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain customers.”

Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.

The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of Customer Interaction Solutions magazine.

For more information, please visit www.tmcnet.com. 

About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success
with new applications and features as their business matures and their needs evolve. The Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio has achieved the highest status of Preferred Solution Developer in the Cisco Developer Network (CDN). Find news and information at www.calabrio.com. Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.

About TMC
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction SolutionsINTERNET TELEPHONYNext Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more.Visit TMC Events for a complete listing and further information.For
more information about TMC, visit www.tmcnet.com.

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