Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards

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Fifteenth annual Tekne Awards recognized Minnesota’s technology innovators and innovations

MINNEAPOLIS, Nov. 14, 2014 – The Minnesota High Tech Association (MHTA) has named Calabrio as the recipient of the 2014 Tekne Award in the Software (Small and Growing Company) award category. Held November 13 at the Minneapolis Convention Center, the Tekne Awards honor companies and individuals who have played a significant role in developing new technologies that positively impact the lives and futures of people living around the world.

The Software Award honors innovation in software development or applications for business or consumer use. Calabrio has been deploying customer interaction workforce optimization products since the mid-1990s, and is now helping organizations unlock this untapped enterprise asset. Calabrio Analytics allows businesses to capture all voice and text conversations with their customers. It provides an easy way to free the voice of the customer, enabling users of all types to explore enormous volumes of data visually, so they can improve business outcomes by understanding their customers better.

“It is extremely humbling to be recognized as a leader in what we do for the second time in four years,” said Tom Goodmanson, CEO, Calabrio Inc. “I am extremely proud to be part of our company and to have the privilege to work with our customers, partners and employees, who have made this amazing product possible.”

Tekne Awards were presented to 12 of Minnesota’s most influential companies in technological innovation, development, commercialization and management. One of the twelve categories included separate awards for small and growing businesses (with annual revenues under $50 million) and established businesses (with annual revenues of $50 million or more).

“It’s remarkable to see the technological advancements that have occurred in Minnesota over the last fifteen years. This year’s recipients raised the bar with the quality and originality of their entries and should all be very proud of their accomplishments,” said Margaret Anderson Kelliher, President & CEO of MHTA. “We are honored to recognize Calabrio for its proven leadership and commitment to science and technology innovation in Minnesota.”

This year’s Tekne Awards ceremony was emceed by Paul Douglas. A list of 2014 Tekne Award recipients and finalists is available online at http://www.tekneawards.org.

About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has twice been named a “Visionary” by Gartner in its Magic Quadrant for Contact Center Workforce Optimization (2012/2013)*. The company also is a member of the Cisco Developer Network (CDN), and a technology partner within the Avaya DevConnect program.

Find news and information at www.calabrio.com.

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Minnesota High Tech Association (MHTA)
MHTA is an innovation and technology association united in fueling Minnesota’s prosperity. We help bring together the people of Minnesota’s technology ecosystem and lead the charge in directing technology issues to Minnesota’s state capitol. MHTA is the only membership organization that represents Minnesota’s entire technology-based economy. MHTA members include organizations of every size − involved in virtually every aspect of technology creation, production, application and education in Minnesota. Find out more online at http://www.mhta.org or follow MHTA on Twitter at http://twitter.com/MHTA.

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