Stay ahead of technical issues—minimize downtime. Put an invaluable safety net in place. Automatically monitor call center infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call.
Search for exactly what you need. Create advanced, precise queries. Quickly sift through hundreds of thousands of interactions. Play back relevant recordings and find what you need.
Simplify compliance. Meet strict call recording and contact center regulations—from HIPAA guidelines to payment card security standards (PCI) and more.
Prove adherence and defend against litigation risk. Prove adherence. Settle disputes in the contact center and across the business. Do it with 100% certainty.
Empower customer-centric business strategies. Harness the voice of the customer. Share contact center insights across the organization. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
See Calabrio’s robust
recording solution in action.
Looking to see how contact center WFO vendors stack up against each other? Download the Forrester’s Wave report to find out.
Learn how contact centers are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value.