Call Recording Software Designed for the Digital Business
Record 100% of calls.
Quickly and easily find relevant recordings.
Protect customer information and meet compliance requirements.
Record 100% of calls to comply with industry regulations and business rules.
Desktop recording, network recording, gateway recording and more.
Calls intelligently sorted and stored based on business rules.
Supports PCI compliance efforts, including flexible API for automated pause and resume of audio and screen recording.
Automatic notifications when system errors arise that may prevent calls from being recorded.
Export calls in common media formats for third-party access.
Energy analytics show talk over and silence events as well as speech analytics hits and desktop analytics activity to speed call evaluation.
Find relevant recordings quickly and easily.
Search based on employee, agent, date, time, phone number and other user-defined fields.
Customizable metadata tags make for efficient, automated searching.
Hyperlink recordings to CRM records for greater integration and quick retrieval.
Store each interaction securely to protect private information and meet mandatory regulations, including HIPAA, Sarbanes Oxley (SOX), Payment Card Industry (PCI) standards and more.
Files are compressed and encrypted using Advanced Standard Encryption (AES-128) before being transported over the network and stored on the server—at no additonal cost.
Access to recordings can be restricted based on specific users or role-based permissions.
Recordings are compressed using voice-specific algorithms before they’re sent to the designated storage device to minimize storage usage.