Product Features

Calabrio Call Recording

Call Recording Software Designed for the Digital Business

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Call Capture

Record 100% of calls.

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Efficient Searching

Quickly and easily find relevant recordings.

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Secure Storage

Protect customer information and meet compliance requirements.

Call Capture

Record 100% of calls to comply with industry regulations and business rules.

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Multiple Recording Types

Desktop recording, network recording, gateway recording and more.

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Automated Organization

Calls intelligently sorted and stored based on business rules.

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Flexible Recording for Compliance Requirements

Supports PCI compliance efforts, including flexible API for automated pause and resume of audio and screen recording.

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Monitoring & Notification Alerts (MANA)

Automatic notifications when system errors arise that may prevent calls from being recorded.

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Call Exporting

Export calls in common media formats for third-party access.

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Speech Energy Bar

Energy analytics show talk over and silence events as well as speech analytics hits and desktop analytics activity to speed call evaluation.

Efficient Searching

Find relevant recordings quickly and easily.

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Advanced Query Options

Search based on employee, agent, date, time, phone number and other user-defined fields.

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Metadata Tagging

Customizable metadata tags make for efficient, automated searching.

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CRM Hyperlinking

Hyperlink recordings to CRM records for greater integration and quick retrieval.

Secure Storage

Store each interaction securely to protect private information and meet mandatory regulations, including HIPAA, Sarbanes Oxley (SOX), Payment Card Industry (PCI) standards and more.

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End-to-End 128-Bit AES Encryption

Files are compressed and encrypted using Advanced Standard Encryption (AES-128) before being transported over the network and stored on the server—at no additonal cost.

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Restricted Access

Access to recordings can be restricted based on specific users or role-based permissions.

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Data Compression

Recordings are compressed using voice-specific algorithms before they’re sent to the designated storage device to minimize storage usage.

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