See the Story Your Data Tells
Integrate any data source, any data structure, any vendor—anywhere.
Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required.
Collaborate and share better data to drive better decision-making across the business.
Create a central source of truth for customer interaction information.
Secure, cloud-based storage for your most valuable business data.
Seamlessly blends data from every channel, including voice, Web, social media, chat and email.
Out-of-the-box compatibility with leading contact center systems—including tight integration with Calabrio ONE.
Integrate with omni-channel routing systems, customer relationship management, human resource management and custom-built systems.
Deploy on-premises, in the cloud or as a hybrid—whatever fits your organization’s needs.
Lambda data processing architecture designed to handle massive quantities of real-time data from virtually any contact center system.
Reporting tools that don’t require a degree in data science.
Automated data collection workflows leverage pre-built data adapters to pull data from multiple contact center systems.
Out-of-the-box functionality based on industry-specific best practices. Eliminate time, cost and errors from manual reporting.
An intuitive, easy-to-use command center allows anyone to design, schedule, manage and interact with data.
Create highly customized or ad hoc reports to fit unique business needs, working with everyday business terms you understand.
Put your voice-of-the-customer data to work.
Simple charts and graphs turn complex data into easy-to-understand insights.
Display real-time call center data alongside historical information to identify and act upon trends.
Deliver immediate feedback to boost employee engagement and make on-the-fly adjustments to operations.
Managers from across the enterprise can access reports from a single online portal.
Share relevant reports and information with the click of a button. Export to Excel or PDF to enable collaboration anytime, anywhere.