Product Features

Calabrio Advanced Reporting

See the Story Your Data Tells

comprehensive

Comprehensive

Integrate any data source, any data structure, any vendor—anywhere.

simple

Simple

Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required.

usable

Usable

Collaborate and share better data to drive better decision-making across the business.

Comprehensive

Create a central source of truth for customer interaction information.

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central-repository

Central Repository

Secure, cloud-based storage for your most valuable business data.

omni-channel-capture

Omnichannel Capture

Seamlessly blends data from every channel, including voice, Web, social media, chat and email.

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Contact Center System Compatibilities

Out-of-the-box compatibility with leading contact center systems—including tight integration with Calabrio ONE.

business-systems-integration

Business System Integrations

Integrate with omni-channel routing systems, customer relationship management, human resource management and custom-built systems.

flexible-deployment-options

Flexible Deployment Options

Deploy on-premises, in the cloud or as a hybrid—whatever fits your organization’s needs.

scalable

Scalability

Lambda data processing architecture designed to handle massive quantities of real-time data from virtually any contact center system.

Simple

Reporting tools that don’t require a degree in data science.

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automated-data-collection

Automated Data Collection & Transfer

Automated data collection workflows leverage pre-built data adapters to pull data from multiple contact center systems.

automated-reporting

Automated Reporting

Out-of-the-box functionality based on industry-specific best practices. Eliminate time, cost and errors from manual reporting.

user-friendly-control

User-Friendly Control

An intuitive, easy-to-use command center allows anyone to design, schedule, manage and interact with data.

customized-reports

Intuitive Customizability

Create highly customized or ad hoc reports to fit unique business needs, working with everyday business terms you understand.

Usable

Put your voice-of-the-customer data to work.

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Rich Visualizations

Simple charts and graphs turn complex data into easy-to-understand insights.

benchmarking

Benchmarking

Display real-time call center data alongside historical information to identify and act upon trends.

realtime-dashboards

Real-Time Dashboards and Scorecards

Deliver immediate feedback to boost employee engagement and make on-the-fly adjustments to operations.

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Central Command Center

Managers from across the enterprise can access reports from a single online portal.

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Easily Shareable

Share relevant reports and information with the click of a button. Export to Excel or PDF to enable collaboration anytime, anywhere.

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