Speech Analytics

Enterprises are embracing speech analytics at an increasing rate. The benefits are clear - discover and correct problems before they impact the business - actually improve customer satisfaction in a timely manner. Though the benefits are clear, the path to success may seem daunting and the big question remains…how do I get started?

Calabrio offers several options for customers to leverage the value of speech and content analytics. Calabrio’s goal is to provide a phased approach for customers that are interested in easing into the very real benefits of the technology without heroic learning curves or extensive investments.

Calabrio Recording Export is a software add-on to Calabrio Quality Management that enables enterprise and contact center users to easily pinpoint and systematically export recordings of interest based on business rules. They can then apply any third party analytics technology that fits their business needs.  Using Calabrio Recording Export, contact centers can identify recorded contacts associated with business trends or problem areas they are looking to analyze.

Calabrio Analytics is a Calabrio software solution that provides a very intuitive and practical approach to search and review of calls of interest. The software includes several Quick Start templates that users can use as-is or customize easily, as well as a bundled professional services offering that provides implementation support and training designed for early success.

With Calabrio, the path is simple. Get started, learn, and gain success. With that knowledge, you will have the tools to build out a program that fits your business. There’ll be no end to the insight.

Calabrio One – Workforce Optimization for Today’s Work Style.