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The world is data-driven. And the motto “numbers don’t lie” stems from the idea that data is the source of undeniable truth. Data driven metrics act as a catalyst; it reveals patterns, uncovers [...]

Calabrio Customer Connect (C3) 2017 is a wrap and we couldn’t be more grateful to our customers, partners and employees who helped make it a week to remember. Here are my biggest takeaways from [...]

Providing the best customer experience possible is at the top of every company’s priority list. Brands know that customers want personalized, proactive service that validates their purchase [...]

A company isn’t just about a product or service; it’s about the people. Every day at Calabrio, we tell our customers that cultivating a team of engaged contact center agents will create a better [...]

Last week we brought our customers and partners together in London for our first annual Calabrio Customer Connect EMEA. The momentous event was an opportunity to understand the challenges facing [...]

The emergence of contact center-as-a-service (CCaaS) platforms is changing the very core of how contact centers operate. These robust, cloud-based solutions are easily deployed, scalable, and [...]

With a growing job market for technology employees and not enough qualified applicants, it is becoming more important than ever to expose students to computer science early on. Calabrio’s Women [...]

It has been a great week at Enterprise Connect and one thing is clear—the contact center is primed and eager to make the move to the cloud. We’re seeing the demand for Contact Center as a Service [...]