Microlearning Video: The Power of Positive Phrases | Calabrio

The Power of Positive Phrases

There is magic in saying “yes and …” instead of “no.” Even when customers request things that aren’t possible, telling them what you CAN do makes all the difference.

Watch the video below to learn more.

 

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The Power of Positive Phrases

There is magic in saying “yes and …” instead of “no.” Even when customers request things that aren’t possible, telling them what you CAN do makes all the difference.

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