• ForgeRock Named a Leader in 2020 Gartner Magic Quadrant for Access Management

    November 23, 2020

      SAN FRANCISCO–(BUSINESS WIRE)– ForgeRock®, a leading digital identity provider, today announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Gartner Magic Quadrant for Access Management*. ForgeRock was among 11 vendors evaluated in the report. Read more from StreetInsider.com here.

  • Calabrio Shares Future-Proofing Tips for Contact Centres

    November 20, 2020

      Customer expectations are only continuing to grow in this new, digital age. In the contact centre, the pandemic has ignited a new need for more meaningful experiences between brands and their customers. Companies need to work harder than ever to support clients when agents are working remotely, and face-to-face interactions are no longer possible. Read more from UC Today here.

  • Turn Customers Into Fans With Help From A CX Rockstar

    November 18, 2020

      The pandemic has changed how contact centres operate. Agents working from home and changes in customer expectations are just two of the challenges that organisations face.  Ed Creasey of Calabrio discusses how successful Contact Centre Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Read more from Contact-Centres.com here.

  • How Can Customer Service Managers Boost Their Customer Experience Skills?

    November 18, 2020

      Ed Creasey of Calabrio discusses how successful customer service managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Read more from Call Centre Helper here.

  • Contact Centers Play an Important Role in Customer Loyalty

    November 12, 2020

      The COVID-19 pandemic has dramatically shifted daily routines…. Read more from Loyalty360 here.

  • Speech Analytics Market Expected to More Than Double in 5 Years

    November 10, 2020

      Research firm MarketsandMarkets valued the current global speech analytics market at $1.525 billion and projects it to reach $3.82 billion by 2025, growing at a compounded annual reate of 20.2 percent. In its latest research report, the firm notes that speech analytics is “a software tool that automates the overall process of delivering insights from customer interactions.”  Read more from Speech Technology here.

  • 7 ways to avoid remote work burnout in call centers

    November 9, 2020

      Agents interact with customers throughout the day, trying to resolve their issues while dealing with the challenges of limited outlets and tools in their home offices. Remote work burnout can mean both physical and mental exhaustion and can lead to a drop in job performance, which may put additional stress on the individual. Read more from SearchCustomerExperience here.

  • 5 Ways Chatbots Improve Employee Experience

    November 9, 2020

      Many companies use AI chatbots on their websites to give customers a way to instantly access information about products and services. More businesses are discovering that chatbots can be used to improve the employee experience, too. Read more from Reworked here.

  • 5 Ways Chatbots Improve Employee Experience

    November 9, 2020

      Many companies use AI chatbots on their websites to give customers a way to instantly access information about products and services. More businesses are discovering that chatbots can be used to improve the employee experience, too. Read more from CMS Wire here.

  • Calabrio Announces Analytics Competition and ONE Awards at Virtual Customer Event

    November 9, 2020

      This year, customer experience management solutions provider Calabrio held its annual user event, Customer Connect (C3 (NewsAlert)), as a virtual event. They will share $100,000 in prize money for their accomplishments to use in their contact centers. In addition, Calabrio donated a total of $10,000 to a group of charities chosen by the winners. Read more from TMCNet here.

  • Customers continue to have high expectations of contact centres

    November 6, 2020

      Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres according to Calabrio Director of Pre-Sales International, Ed Creasey. Read more from ChannelEye here.

  • Look forward not back: 4 ways to future-proof your contact centre

    November 5, 2020

      Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. Read more from Director’s Club Newswire here.

  • Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre

    November 4, 2020

      Ed Creasey of Calabrio discusses how contact centres can use technology to meet the needs of their virtual workforce and customers in the “new normal”. Read more from Call Centre Helper here.

  • Look forward not back: 4 ways to future-proof your contact centre

    November 4, 2020

      Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. Read more from Response Source here.

  • Calabrio launches new workforce engagement management to empower employees

    October 30, 2020

      Calabrio launched Calabrio One at Calabrio Customer Connect, its first virtual conference this week. Calabrio One is a cloud-based workforce engagement management (WEM) suite and brings together the functionality of Teleopti and Calabrio into a single solution. Read more from Enterprise Times here.

  • No Jitter Roll: Cloud Platform Updates; Integrations

    October 30, 2020

      In this week’s No Jitter Roll, we share news surrounding cloud communications platform updates as well as partner expansions, live video captioning, and a Zoom integration. Read more from NoJitter here.

  • Calabrio Unveils New Workforce Engagement Management Suite

    October 28, 2020

      The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact centre in the new era of work and customer experience. Read more from Callcentrehelper.com here.

  • Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference

    October 28, 2020

      Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from ResponseSource here.

  • Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

    October 28, 2020

      Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from ResponseSource here.

  • Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference

    October 28, 2020

      Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from The Baytown Sun here.

  • Calabrio Unveils New Platform For A New Era Of Workforce And Customer Engagement

    October 28, 2020

      Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from AIThority here.

  • Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

    October 28, 2020

      Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from SalesTech Star here.

  • Calabrio Launches New Version of Calabrio ONE

    October 27, 2020

      Calabrio today introduced the newest version of its Calabrio ONE workforce engagement management (WEM) suite at its virtual Calabrio Customer Connect(C3) conference. Read more from Smart Customer Service here.

  • Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

    October 27, 2020

      The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact centre in the new era of work and customer experience. Read more from Customer Service Manager here.

  • Calabrio Unveils New Platform, Calabrio ONE

    October 27, 2020

      The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility, and engagement demands of the modern contact center in the new era of work and customer experience. Read more from MarTechSeries here.