Calabrio In the News
The latest buzz from around the web.
Page 10 of 25
Radial, a multinational e-commerce company based in King of Prussia, Pa., provides order management, payment processing, order routing, fulfillment, and analytics for companies like Godiva, GameStop, DSW, and Shoe Carnival. Read more from Destination CRM here.
November 9, 2018
When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its understanding of its customers. Read more from MarTech Series here.
Calabrio, a provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite.. Read more from MarTech Advisor here.
The latest version of Calabrio ONE offers new workforce management features that bring greater accuracy and predictability into scheduling and forecasting for large contact center workforces. Read more from SmartCustomerService here.
New WFM features drive accuracy and predictability into scheduling and forecasting for large contact center workforces. Read more from KM World here.
There’s no way around it—customers want digital self-service options. Whether it’s an app-based system that allows a customer to walk in and pick up an order, or the ability to text a question about a product and receive an immediate answer, customers expect access to brands when and how they want. Read more from Call Center […]
October 26, 2018
It’s clear that digital self-service is key to continued success, but simply having a strategy isn’t enough. Read more from Total Retail here.
If we’re living through a “retail apocalypse” that spells doom for brick-and-mortar retail, as many have suggested, why are e-commerce leaders like Amazon, Alibaba, and JD.com so focused on building their own brick-and-mortar networks? Read more from Business Insider here.
Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences. Read more from UC Today here.
October 15, 2018
Q&A with Calabrio: on Digital Self-Service Adoption and Improving Service Quality Consistency Across Channels
In the quest to achieve efficiency in customer care and improve overall customer satisfaction, many organizations today are implementing digital self-service technologies, such as mobile apps and online portals, bots, chat, and text messaging. Read more from SourceForge here.
Customers expect choices when they need to reach out for service or support. They want to interact with brands via their preferred channel, be it voice, text, chat, social media or email. Read more from Contact Center Pipeline here.
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Netimperative here.
October 9, 2018
Profits at the John Lewis Partnership have fallen to almost zero in the first half of the year, as the department store chain looks to match discounting ‘extravaganza days’ by rivals such as House of Fraser and Debenhams. Read more from RetailTechNews here.
September 25, 2018
Consumer expectations continue to rise—but so do concerns of data privacy. Read more from ClickZ here.
September 17, 2018
It’s clear that companies know the importance of providing a seamless, quality experience across all channels. Read more from Call Centre Helper here.
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Directors’ Club here.
New research from Calabrio has revealed that as companies face increased customer demand for digital self-service options, many are quick to add new channels of communication without first addressing internal barriers. Read more from ITProPortal here.
Consumers are increasingly demanding digital self-service options, such as online chat and text messaging for customer service. Read more from eConsultancy here.
The amount of data we create is staggering. On average, people send nearly 300 billion emails and perform more than one billion Google searches on any single day. Read more from Information Management here.
September 7, 2018
This edition comes from thinking about an event… Daugherty Business Solutions hosted a HackerX event this week with 19 other tech companies who are hiring in the tech space. Read more from Minnesota Headhunter here.
August 30, 2018
Page 10 of 25