• Preparing For Life After COVID-19 – Starting With Your Employees

    April 16, 2021

      The global pandemic has changed the way we live, work and do business. Read more from Customer Service Manager here.

  • News : Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 15, 2021

      Calabrio, a customer experience intelligence company, has been selected by Spark, a New Zealand telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Contact Center World here.

  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 14, 2021

      Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Directors’ Club Newswire here.

  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 14, 2021

      Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are. Read more from Customer Service Manager here.

  • Spark NZ Selects Calabrio

    April 14, 2021

      Calabrio has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Call Centre Helper here.

  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 14, 2021

      Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from TMCNet News here.

  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 14, 2021

      Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centers, retail stores and at-home visits, to be where their customers are. Read more from Yahoo! Finance here.

  • PCI Pal’s Inaugural Payment Security/CX Event was a Big Success

    April 8, 2021

      Over 85 organisations and industry experts gathered so share insights on payment security and customer experience. Read more from UC Today here.

  • Customer Service Analytics Help Thomson Reuters Improve Customer Interactions and Remote Agent Performance

    April 5, 2021

      Customer Service Analytics Help Thomson Reuters Improve Customer Interactions and Remote Agent Performance. Read more from Contact Center World here.

  • Almost 75% of Contact Centres Moved to the Cloud During the Pandemic

    March 31, 2021

      Calabrio have uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Read more from Call Centre Helper here.

  • Contact Centres Moved to The Cloud During the Pandemic

    March 31, 2021

      Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Read more from Customer Service Manager here.

  • Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic.

    March 30, 2021

      Calabrio, the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Read more from Directors Club Newswire here.

  • Contact Centre Report: Cloud is Here. What’s Next?

    March 30, 2021

      Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Read more from Contact Centres here.

  • Industry Research : Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic, Here’s What They’re Expecting

    March 30, 2021

      Calabrio, a customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. Read more from World News here.

  • Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic

    March 30, 2021

      Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers. Read more from Yahoo! Finance here.

  • Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic.

    March 30, 2021
  • Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic.

    March 30, 2021

      Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers. Read more from World News here.

  • 19 Ways to Deal with High Contact Volumes

    March 29, 2021

      Our panel of experts discuss how to drive down contact volumes in a customer-friendly way. Read more from Call Centre Helper here.

  • Calabrio to Be Acquired

    March 26, 2021

      Thoma Bravo, a private equity investment firm, has inked a definitive purchase agreement to acquire customer experience intelligence company Calabrio from global investment firm KKR, as announced this week. Read more from No Jitter here.

  • Private Equity Firm to Acquire Calabrio

    March 24, 2021

      Thoma Bravo values the deal at more than $1billion. Read more from CX Today here.

  • 28 Brilliant Hacks to Improve Contact Centre Efficiency

    March 24, 2021

      Our panel of experts share some great ideas for driving up efficiency in the contact centre. Read more from Call Centre Helper here.

  • Private equity firm Thoma Bravo to acquire software firm Calabrio from KKR

    March 24, 2021

      Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc from KKR & Co Inc. Read more from MSN Money here.

  • Thoma Bravo Acquires Calabrio

    March 23, 2021

      Thoma Bravo, a private equity investment firm, and Calabrio have announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Call Centre Helper here.

  • Thoma Bravo will buy Minneapolis-based Calabrio from KKR

    March 23, 2021

      The Minneapolis software firm’s value is estimated to exceed $1 billion. Read more from Star Tribune here.

  • Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

    March 23, 2021

      Thoma Bravo announces strategic acquisition of Calabrio to accelerate company’s cloud-first customer experience Growth. Read more from Customer Service Manager here.