• Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

    March 23, 2021

      Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, today announced a definitive purchase agreement. Read more from CRM Xchange here.

  • Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

    March 23, 2021

      Thoma Bravo announces strategic acquisition of Calabrio to accelerate company’s cloud-first customer experience Growth. Read more from Customer Service Manager here.

  • Calabrio will be acquired by private equity firm Thoma Bravo, valued at over $1B

    March 23, 2021

      Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo, the parties announced Tuesday. Read more from MinneInno here.

  • Thoma Bravo Announces Acquisition of Calabrio

    March 23, 2021

      Thoma Bravo, a software and technology private investment firm based in San Francisco, has announced the acquisition of Calabrio, the Minneapolis-based, cloud-first software company focused on customer service and support. Read more from Tech.MN here.

  • Thoma Bravo To Buy Calabrio From KKR, Terms Not Disclosed – Quick Facts

    March 23, 2021

      Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Nasdaq here.

  • Thoma Bravo To Buy Calabrio From KKR, Terms Not Disclosed – Quick Facts

    March 23, 2021

      Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Market Insider here.

  • Calabrio will be acquired by private equity firm Thoma Bravo, valued at over $1B

    March 23, 2021

      Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo. Read more from Minneapolis/St.Paul Business Journal here.

  • Calabrio acquired by Thoma Bravo

    March 23, 2021

      Thoma Bravo is a private equity firm with a focus on investing in software and technology companies. Read more from Crunchbase here.

  • Private equity firm Thoma Bravo to acquire software firm Calabrio from KKR

    March 23, 2021

      Terms of the deal were not disclosed but people familiar with the matter said the deal values Calabrio at more than $1 billion, including debt. Read more from Reuters here.

  • AI Automation in 2021: CX Today Expert Round Table

    March 19, 2021

      We asked experts to share their insights on how AI speech technologies drive the VoC, whether the role of AI in humanising customer interactions change and what the future holds for automation. Read more from CX Today here.

  • Making the move to cloud in contact centres: 3 key questions to ask

    March 18, 2021

      As organisations look to future-proof customer experience they are reviewing their contact centre strategies with many turning to cloud-based technology for all-round agility. Read more from Directors Club Newswire here.

  • Making the Move to Cloud in Contact Centres: 3 Key Questions to Ask

    March 18, 2021

      As organisations look to future-proof customer experience they are reviewing their contact centre strategies with many turning to cloud-based technology for all-round agility. Read more from Customer Service Manager here.

  • Making the Move to Cloud in Contact Centres

    March 18, 2021

      Magnus Geverts at Calabrio shares his top tips for a smooth and successful transition to a cloud-first approach. Read more from Contact Centres here.

  • Deliveroo choose SVL to provide Workforce Management solution

    March 10, 2021

      SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Read more from Directors’ Club Newswire here.

  • Flexibility will be top priority when these Twin Cities tech firms open offices

    March 10, 2021

      While none of the CEOs interviewed said they were giving up their office space completely, they all said they’d move towards a “hybrid model” of work. Read more from The Business Journal here.

  • Spark adopts Calabrio cloud-based workforce management platform for Unified Front Line Initiative

    March 10, 2021

      New Zealand operator Spark, has selected customer experience intelligence company Calabrio. Read more from Telecompaper here.

  • Announcing The Finalists Of The 2021 UK National Innovation Awards Competition

    March 9, 2021

      Calabrio among finalists for several categories for Directors’ Club 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Read more from Directors’ Club Newswire here.

  • SVL Provide WFM Solution To Deliveroo Contact Centre

    March 8, 2021

      Calabrio WFM will installed as hub for the scheduling of contact centre agent activities across countries such as Italy, Dubai and Hong Kong. Read more from contact-centres here.

  • The Best Ways to Organize Shift-Swaps

    March 5, 2021

      “The rules engines within WFM systems can allow swaps to take place with automatic approval, safe in the knowledge that service levels are being safeguarded,” says Richard Pinnington, Director of Strategic Channel Partnerships at Calabrio. Read more from Call Centre Helper here.

  • Calabrio Wins Innovation Awards

    March 2, 2021

      Calabrio has won at the CUSTOMER Workforce Optimization Innovation Awards for its full workforce optimization (WFO) suite and speech analytics. Read more from Call Centre Helper here.

  • Why Customer Analytics Are Key to Unlocking Customer Experience

    March 2, 2021

      Tom Goodmanson, Calabrio’s CEO, writes ” Knowing a customer’s name and understanding why he or she has contacted you in the first place can help to earn trust and loyalty through an unmatched customer experience.” Read more from Contact Center Pipeline here.

  • News from week beginning 22 February 2021

    March 1, 2021

      In the last 12 months, Calabrio has increased sales by 30% and added more than 150 new customers, more than 50 of whom were UK-based according to a business update. Read more from Enterprise Times here.

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

    February 27, 2021

      Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness. Read more from Workforce Management here.

  • Empower Your Workforce with a Smarter Approach to WEM

    February 26, 2021

      Now is the time for organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, here are three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Read more from Contact Center World here.

  • Calabrio Recalibrates, Becomes a Global Player

    February 25, 2021

      Calabrio’s CMO Ross Daniels details how the company grew in 2020 and what we might see from the workforce engagement management vendor in 2021. Read more from No Jitter here.