• Here’s What B2B Marketers Really Want for Christmas

    December 22, 2016

      Ah, the joys of Christmas mornings. Waking up, seeing the  presents under the tree. It got us thinking. Do B2B marketers have Christmas wish lists? What do they fantasize finding under the metaphorical tree? Read more to learn what B2B marketers really want from Christmas from CMSWire.

  • Rocket Man

    December 16, 2016

      The numbers are extraordinary and Calabrio has become an industry force to be reckoned with under Goodmanson’s Leadership. Read more from Paul Stockford in Contact Center Pipeline Magazine here.

  • K.K.R., With Deal for Cybersecurity Company, Extends Its Flurry of Activity

    December 6, 2016

      In an ever-crowded field of investors pouring money into the technology industry, Kohlberg Kravis Roberts was among the first. And with a nearly $2 billion deal, the investment giant will extend its multibillion-dollar flurry of activity from the past year. Read more from the New York Times here.

  • Unlocking Customer Sentiment Through Speech Analytics

    November 28, 2016

      Brands have conversations with customers every single day, but many are missing out on critical information that is hidden within these conversations. Every single word in a conversation with a customer holds meaning, but some words mean more than others and those are the words that companies must analyze to better understand sentiment and predict customer behavior. Speech analytics can help brands do both, but to uncover a customer’s true sentiment, a company must understand contextual versus functional words. Read more from Data Informed.

  • Calabrio: Digitally Transforming Contact Centers

    November 11, 2016

      Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their digital transformation initiatives. Read more.

  • Genesys Purchases Interactive Intelligence, KKR Buys Calabrio

    October 28, 2016

      Last month in this space I talked about how it had been a busy few months for acquisitions in the customer experience arena. Since then we’ve seen even more M&A. Read more from TMC Net here.

  • 22 Simple Habits These Executives Point to for Their Success

    October 15, 2016

  • Calabrio ONE Cloud Suite Gives Contact Centers New Recording Options

    October 14, 2016

      Call recording in the contact center is a great idea, once all the legal hoops are sufficiently jumped through. Its value as a training tool, as a customer service aid, and even as a protective measure against lawsuits is well-known and often used. Thus, call recording tools have had plenty of refinement over the years, and one of the newest refinements is seen in Calabrio’s new Calabrio ONE, a multi-tenant system geared toward the contact center. Read more from TMC Net here.

  • Calabrio Unveils Multi-Tenant Cloud Suite for Contact Centers

    October 13, 2016

      For its customers, Calabrio is a central application of record when it comes to enterprises interacting with customers and potential customers. Read more from eWeek here.

       

  • Sales Scripts Are Dead: The Case for Abandoning Them at Your Contact Center

    October 12, 2016

      Consumers interact with companies via phone every day, so it’s important that brands deliver the right experience every single time. Whether a customer is dialing in for support or is the recipient of a marketing call, contact center agents are on the other end of the line trying to resolve issues, promote new products, or offer upsell opportunities. Read more here.

  • Calabrio Releases Cloud-based ONE Workforce Optimization Suite

    October 12, 2016

      Dedicated readers here at TMC (NewsAlert) should be familiar with the ins and outs of workforce optimization (WFO). The likes of on-premise and cloud-based personnel scheduling software that permeates this broad topic shows that there is much enterprise interest in WFO applications and a solid set of reasons for keeping such software alive and well. Read more from TMC Net here.

  • A Platform for the Modern Multichannel Contact Center

    October 11, 2016

      Enterprises are moving their contact centers to the cloud and there has been a surge of providers emerging to handle the influx. Read more from Website Magazine here.

  • A New Integrated Contact Center Suite from Calabrio

    October 11, 2016

      Calabrio, a Minneapolis-based software company, has released a new product called Calabrio One, that’ll help customers to store some part of their data on the cloud instead of saving it all on their on-premise systems. Besides storing, it also comes with advanced analytics to understand customers better. Read more from Cloud News Daily here.

  • How Data Analytics Can Help With Regulatory Compliance

    October 10, 2016

      Does data analytics have a place in the in-house legal department? At more and more companies, the answer is yes. Read more about companies could use data analytics to analyze their contact center from FindLaw here.

  • Calabrio rolls out cloud-based platform for customer data

    October 10, 2016

      Calabrio, a fast-growing Minneapolis software company, has made over its main product so that it can store data in a network “cloud” instead of using on-site systems. Read more from the Minneapolis Star Tribune here.

  • Three areas every business can apply analytics to in order to avoid regulatory trouble

    October 4, 2016

      With stringent regulations enforcing compliance, such as HIPAA or Sarbanes-Oxley, it’s imperative that companies maintain strict procedures to avoid facing potential fines or lawsuits, and risking consumer distrust. In this article Matt Matsui shares how anaytics technology can keep your business out of regulatory hot water. Read more. >

  • Calabrio & KKR Deal Sign of the Times in Contact Center Space

    September 9, 2016

      The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (NewsAlert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to name a few). Read more.

  • Calabrio & KKR Deal Sign of the Times in Contact Center Space

    September 9, 2016

      The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (NewsAlert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to name a few). Read more.

  • Q&A With Calabrio CEO Tom Goodmanson On The Acquisition By KKR

    September 2, 2016
  • Q&A With Calabrio CEO Tom Goodmanson On The Acquisition By KKR

    September 2, 2016
  • CFO Magazine: KKR Makes Bet on Workforce Optimization

    August 31, 2016

      Private-equity giant KKR said Tuesday it had agreed to acquire call-center software maker Calabrio, becoming a major player in the growing business of helping companies to improve their customer interactions. Read more at cfo.com. >

  • Minneapolis/St. Paul Business Journal: Calabrio CEO Goodmanson: Sale to KKR will mean more Minneapolis growth

    August 31, 2016
  • Smart Customer Service: KKR to Acquire Calabrio

    August 31, 2016

      Global investment firm KKR will acquire Calabrio, a provider of customer engagement and analytics software. Financial terms of the transaction were not disclosed, but The Wall Street Journal is reporting that the deal is valued at roughly $200 million. Read more. >

  • KKR buys Calabrio, Minneapolis maker of call-center analysis software

    August 30, 2016

      Calabrio, a Minneapolis-based maker of software that studies call-center interactions, is being purchased by KKR & Co., the well-known New York investment group. Read more from the Minneapolis Star Tribune here.

  • KM World Magazine: KKR to Acquire Customer Analytics Software Provider Calabrio

    August 30, 2016

      Calabrio, a provider of customer engagement and analytics software, and KKR, a global investment firm, have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Financial terms of the transaction were not disclosed. The closing of the transaction is subject to receipt of regulatory approvals and other customary closing conditions. Find out more from KM World. >