Calabrio In the News
The latest buzz from around the web.
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Another large office building has broken ground in the North Loop, and it already has a major tenant. Read more on TheJournal Minneapolis here.
November 16, 2017
Calabrio is blowing up their team in Minneapolis. For more watch podcast #10 on Podbean here.
November 15, 2017
Commissioned by Calabrio, a leading provider of customer engagement and analytics software, the study surveyed more than 1,000 contact centre employees in the UK and US to uncover the true health of today’s contact centres. Read more from Total Telecom here.
November 14, 2017
Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from TechInvestor here.
November 13, 2017
Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their company has left them ill-equipped to handle complex customer problems. Read more from Decision Marketing here.
Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience
While customer experience continues to be the top priority for businesses, a new report reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from Directors News Club here.
Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from ITProPortal here.
Join us when Jenny Kray reveals her growing focus on accessing and distributing real-time data to elevate strategic decision-making throughout the Calabrio organization. Read more from CFO Thought Leader here.
November 10, 2017
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Channel EMEA here.
November 9, 2017
Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite—at its global customer conference, Calabrio Customer Connect. Read more from Channel EMEA here.
Today’s workforce is transient—the days of a job for life are long gone. That isn’t a bad thing; we learn new skills and different approaches from every place we work. Read more from My Customer here.
November 2, 2017
Construction will soon begin on a 10-story North Loop office building that will be anchored by fast-growing tech company Calabrio Inc. Read more from the Minneapolis/St.Paul Business Journal here.
A number of Twin Cities tech companies are growing in a good economy, they said, but not all is perfect. Read more from the Star Tribune here.
October 29, 2017
There are very few technology solutions that do everything every customer needs, in just the way they need it—and this isn’t likely to change in the foreseeable future. Read more from Bruno Gruenig’s blog here.
October 17, 2017
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Directors Club Newswire here.
October 10, 2017
If retailers want more from customer relationships, they must hold up their end of the bargain — and that goes far beyond product and price. Read more from Retail Operations Insights here.
October 2, 2017
Could ever-more sophisticated systems transform how businesses measure and improve their productivity through close analysis of their employees’ work patterns? Read more from Engineering & Technology magazine here.
September 19, 2017
With the IDC predicting that by 2018 more than half of all enterprise workloads will be based in the cloud, CEO Tom Goodmanson explains why former doubters should consider this approach for their contact centre platform. Read more from IT Pro Portal here.
September 6, 2017
New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from Destination CRM here.
August 28, 2017
As the stakes get higher the CMO and the chief customer officer – CCO – must learn to work together to stay competitive in the customer experience arena. Read more from Information Age here.
August 23, 2017
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