• Building a Contact Tracing Center: How Do We Go About It?

    July 31, 2020

      The Centers for Disease Control and Prevention (CDC) has been very clear since the beginning of the COVID-19 pandemic – the country needs a reliable contact-tracing solution to safely open the country. Read more from Call Center Times here.

  • How the Gen Z Workforce is Driving Customer Service Technology Design: Tips to build (and keep) a Gen Z workforce

    July 31, 2020

      Gen Z, typically defined as those born between 1995 and 2010, now outnumber millennials and make up 40% of the workforce and consumer population. They have a unique perspective on customer service and engagement defined by a desire to be fair to all, to listen and to be heard.  Read more from Directors Club here.

  • Speech Analytics Boosts Customer Service for Bluegrass Cellular

    July 27, 2020

      Bluegrass Cellular, a wireless service provider based in central Kentucky, offers national and international service to customers in 34 of the state’s counties. It prides itself on outstanding customer support, which led it to merge two similar support teams into a single technical support team. Read more from DestinationCRM here.

  • Seamless Customer Experiences Require Simplified Operations, CX Network Speaker Contends

    July 20, 2020

      Simplified contact center workflows provide better experiences for both customers and employees, Ed Creasey, Calabrio’s director of pre-sales, said during last week’s CX Network Contact Center seminar. Read more from DestinationCRM here.

  • Cloud Contact Center Provider UJET Unveils First Partner Program

    July 14, 2020

      Earlier this month, UJET and Calabrio, the workforce optimization provider, entered into a strategic and technology partnership. Read more about this partnership from Channel Partners here.

  • Calabrio: Pandemic Accelerates Contact Centre Transformation

    July 14, 2020

      The world of work is changing for contact centres. Read more about these changes from UC Today here.

  • UJET and Calabrio All Set To Enhance Cloud Contact Center

    July 8, 2020

      The partnership will combine UJET’s new customer support with Calabrio’s leading workforce and customer engagement solutions, and deliver a cloud-native, digital-first, and human-centric platform. Read more from Toolbox Tech here.

  • News : USAN Announces Partnership With Workforce Engagement Management Provider Calabrio

    July 7, 2020

      As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can now sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB) through to enterprise contact centers. Read more from Contact Center World here.

  • The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention

    July 6, 2020

      Why should B2B customer support teams pay attention to customer sentiment and CDI? And how do they convert what they glean from analyses into actionable information? Read how from Business2Community here.

  • Avaya Cloud Office by RingCentral Gains Momentum

    July 3, 2020

      Partners can now leverage both UJET and Calabrio, and bring forward a solution that provides the modern workflows, features and reporting intelligence they need. Read more about this partnership from Channel Partners here.

  • UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center

    July 2, 2020

      Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more from MarTech Series here.

  • UJET And Calabrio Partner To Drive New Wave Of Cloud Contact Center And Workforce Engagement Solutions

    July 2, 2020

      Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more about this partnership from AiThority here.

  • New Partnership Can Help You Be a Better Listener

    July 2, 2020

      After months in total or semi-isolation, today’s customers – especially those with less disposable income due to economic shutdowns – have an even greater need to feel heard by the customer service teams they contact. But what customers actually mean when they say they want to be “heard” might surprise you. Read more from Callcentrehelper.com here.

  • News : UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions

    June 30, 2020

      A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations. Read more from ContactCenterWorld here.

  • Star Tribune Names Calabrio a 2020 Top 150 Workplace

    June 30, 2020

      Calabrio, the customer experience intelligence company, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the seventh consecutive year. Read more from TecHR here.

  • Calabrio Named a Top Workplace Seven Times Running

    June 30, 2020

      Calabrio has announced that it has been acknowledged as a top workplace. When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipated the changes that would impact Calabrio come March.

  • UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions

    June 30, 2020

      UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Read more from Director’s Club Newswire here.

  • Star Tribune Names Calabrio a 2020 Top 150 Workplace

    June 28, 2020

      Distinction marks seventh year in a row for Calabrio; based on employee responses measuring engagement, organizational health and satisfaction. Read more from the IT Business Net here.

  • Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres

    June 26, 2020

      Results show most contact centres are embracing work changes and expect them to benefit the industry long term. Read more about these industry changes from Customer Service Manager here

  • Industry Research : The State of the Contact Center: Embracing the Evolving World of Work

    June 26, 2020

      A new study detailing how customer service organizations are evolving due to the COVID-19 pandemic indicates a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. Read more from the Contact Center World here.

  • What to Look for in WFM Software

    June 24, 2020

      Our panel of experts discuss the product features that you should be looking out for when buying workforce management (WFM) software. Read more about key traits of WFM from Callcentrehelper.com here.

  • Ranking Minnesota’s 150 Top Workplaces

    June 24, 2020

      Calabrio has been ranked a Star Tribune Top Workplace for the 7th year in a row. Find the full list from Star Tribune here.

  • Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers

    June 24, 2020

      The world of work is changing for contact centres. Read more about these changes from Mar Tech Series here.

  • Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers

    June 24, 2020

      Calabrio’s new study found that most contact center managers view the changes they were initially forced to make due to COVID-19 as positive steps toward building richer employee and customer experiences in the long term. Read about the full findings on Call Center Times here.

  • Contact Centers Have Become a Breeding Ground for Innovation in Lockdown Era: Calabrio

    June 24, 2020

      Calabrio survey spotlights how the pandemic has accelerated the contact center evolution and spurred the shift towards cloud, AI and analytics for driving business success. Read the full article on our new report from Toolbox Collaboration here.