Calabrio In the News

Making Moves

Minneapolis-based Calabrio announced the purchase today. Teleopti, the Swedish company, will expand Calabrio’s presence in Nordic countries, as well as China, Russia and parts of South America. Read more from Minne Inno here.

June 11, 2019

Fast-growing Calabrio acquires Swedish workforce-management company

Call-center software firm Calabrio Inc. has acquired a Swedish workforce-management software company in its first major deal since selling to private equity in 2016. Read more from Minneapolis / St. Paul Business Journal here.

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

Combined company ranks among largest contact center workforce management providers. Read more from Market Watch here.

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company. Read more from Financial Post here.

Calabrio Acquires Teleopti Accelerates Global Market Expansion

On June 3, 2019, Calabrio, Inc., of Minneapolis, Minnesota, announced that it has acquired Teleopti, the workforce management (WFM) software provider based in Stockholm, Sweden. Read more from SaddleTree Research here.

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

“We enrich human interactions—inside and outside of the contact center—allowing our customers to deeply connect with their customers through data and analytics. And we do this all while ensuring their employees have the best tools possible to add a human touch to an otherwise cold interaction. The combination of our leading solutions empowers the modern […]

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. Read more from The Press of Atlantic City here.

Calabrio Acquires WFO Provider Teleopti

“Calabrio has always been at the forefront of disruption in this industry, and we are excited to welcome the Teleopti team to join this mission,” said Tom Goodmanson, president and CEO of Calabrio, in a statement. Read more from Destination CRM here.

Calabrio Acquires Teleopti, Enhances Customer Experience

The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe. Read more from MarTech Advisor here.

KKR/Calabrio buys Swedish software firm Teleopti

Calabrio Inc., a Minneapolis-based maker of customer-service software, said Monday it has acquired Teleopti, a Swedish developer of software for workplace management. Read more from StarTribune here.

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

Calabrio announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. Read more from MarTech Series here.

Minnesota’s Top-Funded SaaS Companies

In the last five years, around $64 million was invested in the state’s SaaS companies across 13 deals, according to PwC’s MoneyTree report. A substantial amount of this capital, around $25 million, was raised just within the last 12 months. Read more from AmericanInno here.

Call Center Analytics 101–Everything You Always Wanted to Know

“Analytics” is one of the biggest buzzwords in the business world—and now the call center world is buzzing about it as well. Read more from National Community Media Alliance here.

Gonna Take a Sentimental Journey

Sentiment analysis provides CX professionals with an automated tool to understand the intent behind customers’ spoken words and phrases. Read more from Contact Center Pipeline here.

May 7, 2019

Global workforce analytics market research report

Global Workforce Analytics Market Research Report presents point by point data on the current market trends, future advancement extension and industry growth is displayed. Read more from Market Talk News here.

April 16, 2019

3 Ways to Increase Customer Loyalty With an Omnichannel CX Strategy

For retailers exploring how to increase customer loyalty by successfully guiding their customers through the new blend of digital and physical communication channels, here are three vital characteristics to include in their omnichannel strategies: Read more from Total Retail here.

SalesTech Interview With John Norton, Chief Revenue Officer At Calabrio

For me, a sales-driven culture is the foundation of delivering value to your customers and realizing your business vision, and there are three key elements to this. Read more from SalesTechStar here.

April 10, 2019

Calabrio Data Crucial for Contact Centres

Ross is a veteran of Enterprise Connect and he tells Patrick about his main focuses for the event. One of the main trends he has noticed is the rising importance of contact centre technology and platforms. Read more from UC Today here.

Calabrio rolls out new version of customer interaction software, pushing beyond call centers

Calabrio Inc., a Minneapolis-based maker of customer service software, has introduced a new version of its main product that executives believe will accelerate its reach beyond corporate call centers. Read more from StarTribune here.

From APIs to UC: Rounding Up the News from EC19

Catch up on announcements that came out of the enterprise communications industry’s biggest event. Read more from No Jitter here.