Calabrio In the News
The latest buzz from around the web.
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Customers continue to have high expectations of contact centres
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres according to Calabrio Director of Pre-Sales International, Ed Creasey. Read more from ChannelEye here.
November 6, 2020
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal". Read more from Director's Club Newswire here.
November 5, 2020
Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre
Ed Creasey of Calabrio discusses how contact centres can use technology to meet the needs of their virtual workforce and customers in the “new normal”. Read more from Call Centre Helper here.
November 4, 2020
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. Read more from Response Source here.
Calabrio launches new workforce engagement management to empower employees
Calabrio launched Calabrio One at Calabrio Customer Connect, its first virtual conference this week. Calabrio One is a cloud-based workforce engagement management (WEM) suite and brings together the functionality of Teleopti and Calabrio into a single solution. Read more from Enterprise Times here.
October 30, 2020
No Jitter Roll: Cloud Platform Updates; Integrations
In this week’s No Jitter Roll, we share news surrounding cloud communications platform updates as well as partner expansions, live video captioning, and a Zoom integration. Read more from NoJitter here.
Calabrio Unveils New Workforce Engagement Management Suite
The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact centre in the new era of work and customer experience. Read more from Callcentrehelper.com here.
October 28, 2020
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference
Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from ResponseSource here.
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from ResponseSource here.
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference
Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from The Baytown Sun here.
Calabrio Unveils New Platform For A New Era Of Workforce And Customer Engagement
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from AIThority here.
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from SalesTech Star here.
Calabrio Launches New Version of Calabrio ONE
Calabrio today introduced the newest version of its Calabrio ONE workforce engagement management (WEM) suite at its virtual Calabrio Customer Connect(C3) conference. Read more from Smart Customer Service here.
October 27, 2020
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact centre in the new era of work and customer experience. Read more from Customer Service Manager here.
Calabrio Unveils New Platform, Calabrio ONE
The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility, and engagement demands of the modern contact center in the new era of work and customer experience. Read more from MarTechSeries here.
Calabrio Unveils New Platform for New Era WFM & Customer Engagement
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from Contact-centres.com here.
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, today unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from TMCNet News here.
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, today unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from Costumer Think here.
New Era WEM Solutions Must Solve Modern Contact Center Challenges
The COVID-19 pandemic sparked an evolution in customer behaviors and preferences, the way agents need to work and the processes that managers need to implement to run a successful contact center. It seems these industry changes are here to stay. Read more from CostumerZone360.com here.
Calabrio Executive Interview
The importance of creating stronger human connections in business has come back into focus as consumers demand more from agents and from the customer experience. Read more from CrmXchange here.
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