• Workforce wellbeing – 3 Ways to De-stress Employees

    April 25, 2022

      Embrace analytics to boost your wellbeing strategy. Here are three reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from Contact Center World here.

  • Workforce Wellbeing Recovery Toolkit

    April 24, 2022

      Practical strategies and resources to turn workforce wellbeing into your competitive advantage. Read more from Call Centre Management Association here.

  • 10 Leading Resource Planning Tools for Contact Centers

    April 22, 2022

      Excellent resource planning ensures the right employees are handling the right contacts at the right time to meet demand. Get this right, and the contact center meets its service level and occupancy targets. As a result, critical customer, agent, and business outcomes improve. Read more from CXToday here.

  • 3 Ways to De-Stress Employees

    April 21, 2022

      Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimization and engagement. Read more from Call Centre Helper here.

  • Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

    April 20, 2022

      Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from Directors Club Newswire here.

  • Workforce wellbeing -3 ways to de-stress employees

    April 20, 2022

      Embrace analytics to boost your wellbeing strategy. Here are three reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from My Customer here.

  • 3 Ways To De-Stress Employees With Contact Centre Tech

    April 20, 2022

      Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from Contact Centre here.

  • Cisco Prime Approaches EOL – What do businesses do next?

    April 19, 2022

      Akkadian Labs’ Glenn Quesenberry explains how companies can spin Cisco Prime Collaboration Provisioning’s end-of-life into an opportunity. Read more from UCToday here.

  • How to Deal With Frustrated Customers – And Make Them Happy

    April 18, 2022

      We asked our panel of experts for their best advice on how to handle frustrated customers and end these interactions on a positive note. Read more from Call Centre helper here.

  • Talkdesk CX Earns Google Enterprise Recommendation

    April 13, 2022

      This week at Channel Partners Conference and Expo Talkdesk, the cloud-based contact center; and artificial intelligence software provider earned Google’s Enterprise accreditation.  Read more from Get VoIP here.

  • What Does It Really Mean and Why Does It Matter More Than Ever?

    April 8, 2022

      Stress is a major barrier to success and it is affecting everyone. Here’s a new three-part series that Ross Daniels introduces Calabrio’s campaign. Read more from Contact Center World here.

  • Cloud Technologies bring a global reach

    April 8, 2022

      The last 12 months have seen many changes in our industry fuelled by the ferocious speed that software has advanced. One major benefit of the expansion in use of cloud technologies has been SVL’s ability to support our clients globally. Read more from Contact Centre Monthly here.

  • Workforce Wellbeing – What It Really Means and Why It Matters

    April 7, 2022

      Stress is a major barrier to success and it is affecting everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. Read more from Call Centre Helper here.

  • What does it really mean and why does it matter more than ever?

    April 5, 2022

      Stress is a major barrier to success and it is affecting everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign. Read more from Directors’ Club Newswire here.

  • What Does It Mean & Why Does It Matter?

    April 5, 2022

      Stress is a major barrier to success and it is affecting everyone.  In a new three-part series Ross Daniels introduces Calabrio’s campaign. Read more from Contact Centres here.

  • 6 best practices to ensure a smooth CCaaS migration

    April 5, 2022

      Here’s a checklist of six best practices to ensure a smooth CCaaS migration at any enterprise organization. Read more from expertIP here.

  • Inside Our April 2022 Issue

    April 5, 2022

      Did anyone think in March 2020 that we would still be talking about adjusting to the “new normal” and figuring out the best path forward for our staff and customers in April 2022? Read more from Contact Center Pipeline here.

  • 6 best practices to ensure a smooth CCaaS migration

    April 5, 2022

      Here’s a checklist of best practices to help with your enterprise CCaaS migration. Read more from ExpertIP here.

  • The Rise And Rise Of Workplace Wellbeing

    April 4, 2022

      We’re going to discuss managing stress at work, keep teammates through support and coaching, and how technology can help or harm the employee experience. Read more from Contact Centres here.

  • What does it really mean and why does it matter more than ever?

    April 4, 2022

      Stress is a major barrier to success and it is affecting everyone.  In a new three-part series Ross Daniels introduces Calabrio’s campaign. Read more from Engage Customer here.

  • The Rise And Rise Of Workplace Wellbeing

    April 4, 2022

      At this one-hour meeting, we’re going to talk about; managing stress through workplaces, helping employees through support and coaching, and how technology can help or harm the employee experience. Read more from Contact Centres here.

  • what does it really mean and why does it matter more than ever?

    April 4, 2022

      Stress is a major barrier to success and it is affecting everyone. Here’s a new three-part series that Ross Daniels introduces Calabrio’s campaign. Read more from Engage Customer here.

  • Talkdesk Mobile App The Smart Way For Contact Centres CX

    March 31, 2022

      New Talkdesk Mobile Apps Give Contact Centres A Smarter Way To Meet Customer Expectations While Agents And Employees Are On-The-Go. Read more from Contact Centres here.

  • Amazon Enters the Contact Center Workforce Management Space

    March 30, 2022

      New native forecasting, capacity planning, and scheduling are now available within the Amazon Connect platform. Read more from CX Today here.

  • Upgrade Agent Performance Coaching to Combat Stress

    March 30, 2022

      Overcome sources of agent stress by rethinking performance coaching. Read more from CX Today here.