Calabrio In the News
The latest buzz from around the web.
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Calabrio today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida.
It will be generally available from April 2019 – deployed in the cloud, on-premises or as a hybrid solution. Read more from Channel EMEA here.
March 26, 2019
Calabrio Releases Its Latest Analytics Suite
Calabrio has introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Call Centre Helper here.
CX: High tech still needs high touch
Enterprises are rushing to launch digital transformation initiatives that provide more channels for customers to reach the business; however, customers know that technology alone will not improve their experience. Read more from MyCustomer here.
March 20, 2019
An Emotional Connection – The Key To Customer Loyalty
Smart companies will learn to engage customers in the right way, at the right time and on the right channel. Read more from Adrian Swinscoe’s blog here.
Calabrio Extends Cisco SolutionsPlus Program Participation With Calabrion ONE Cloud Solution
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution. Read more from Call Center Times here.
Mastering the art of digital and physical: How retailers can champion customer experience from start to finish
Anyone who has worked in retail knows the business is far different today than it was a few years ago — and more change is on the horizon. Read more from Retail Customer Experience here.
Information Management Remains a Problem for Many Enterprises
Bad management will impact productivity in one way or another, and it can come in a number of forms — poor management of human resources, poor financial management and poor customer management. Read more from CMSWire here.
Getting Real About Analytics: Only a Holistic Approach Will Work
In the era of digital transformation and omnichannel customer experience initiatives, businesses recognise the need to leverage analytics to understand rapidly evolving customer demands. Read more from Minutehack here.
February 27, 2019
Calabrio Named as a Visionary in the Gartner Magic Quadrant
Despite all the technologies evolving to support new channels for connecting companies to their customers, the heart of the customer relationship hasn’t changed. Read more from Call Centre Helper here.
Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management
According to Gartner, “There are four key pillars of focus for delivering great customer service experiences within a leading customer service organization: 1) Getting connected to the customer; 2) Being able to orchestrate the process; 3) Having access to the relevant information; and 4) Being able to manage the required resources.” Read more from Director’s […]
Analysts: Retailers Need Steady Cash Flow, Strong ‘Omnichannel’ Strategy
Successful retailers will be leveraging technology in stores and online to maintain sales and profits. Read more from Women’s Wear Daily here.
Calabrio Extends Cisco SolutionsPlus Program Participation
Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s Workforce Optimisation (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Read more from Call Centre Helper here.
February 14, 2019
Know your options: Identity resolution beyond the walled gardens
Bringing together the separate data sets for customers and prospects may be essential, but brands have differing needs — and therefore different solutions. Read more from MarTech Today here.
Calabrio Extends Cisco SolutionsPlus Program Participation With Calabrio ONE Cloud Solution
Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement. Read more from Call Center Times here.
Book of Marketing Trends 2019
Rebecca Martin gives her analytics prediction in the Hubspot Book of Marketing Trends 2019. Read the full report here.
February 4, 2019
Calabrio Hires John Norton as Chief Revenue Officer to Drive Global Revenue Growth
Calabrio Hires John Norton as Chief Revenue Officer to Drive Global Revenue Growth. Read more from MarTech Advisor here.
Calabrio Hires ConvergeOne Alum as First-Ever CRO
Calabrio, the customer engagement and analytics software provider, has hired industry veteran John Norton to serve as the company’s first chief revenue officer (CRO). Read more from Channel Partners here.
Improving the customer experience takes more than technology
Driven by a desire to obtain business insights, lower costs and offer customers more choice, businesses are rushing to launch digital transformation initiatives. Read more from Adrian Swinscoe’s Blog here.
Movers and Shakers
Calabrio has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Read more from Call Centre Helper here.
Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. Read more from Director’s Club here.
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