Calabrio In the News
The latest buzz from around the web.
Page 20 of 27
BroadSoft Updates CC-One Suite
BroadSoft, a provider of cloud business software for unified communications, collaboration, and contact center, has enhanced its CC-One cloud contact center solution with workforce optimization (WFO), including quality management, workforce management, and WFO analytics, as well as speech-enabled interactive voice response (IVR). Read more from Smart Customer Service Magazine here.
August 23, 2017
How can marketers own the customer experience?
Rebecca Martin, VP of marketing at Calabrio, shares five top tips on how to meet increasing customer expectations. Read more from Marketing Gazette here
August 14, 2017
In A World Driven by Technology, Customers Need Human Connection
Future customer conversations will be with artificial intelligence, but also with humans. Read more from MinuteHack here.
August 11, 2017
The New C-Suite: The Rise of the CCO
Ten years ago, with the advance of marketing technology, the role of the Chief Marketing Officer (CMO) fundamentally changed. As marketing shifted from a cost center to a revenue generator, the C-suite increasingly turned to the CMO for detailed data about marketing’s impact on the bottom line. Read more from MarTechSeries here.
August 10, 2017
A 2020 experience: using insights to deliver customer satisfaction
To succeed in customer experience, organisations will be expected to seamlessly pair customer interactions with marketing outcomes through processing the right data sets generated directly by products and services, rather than third party web analytics. Read more from Information Age here.
August 9, 2017
MIFID II; KEEP CALM, COMPLIANT AND IN THE CLOUD
After seven years in the making, the Markets in Financial Instruments Directive II is here. Out of the fog of requirements and regulations comes the cloud with an easier path to compliance. Read more from Global Banking and Finance Review here.
The Rise of the CCO: Creating a Customer-First Experience
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire.com
August 3, 2017
Creating Better Customer Experiences with Calabrio ONE
Contact centers were once perceived by organizations as “cost centers”– a department that does not directly generate revenue yet still costs money to run. But with the customer experience gaining momentum and becoming every brand’s top priority, contact centers have undergone an exciting metamorphosis. Read more from SourceForge here.
The Rise of the CCO: Creating a Customer-First Experience
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire here.
August 1, 2017
WHO IS RESPONSIBLE FOR CUSTOMER EXPERIENCE?
Customer Experience is high on the agenda at many businesses currently. The transparency and ease of access across the whole spectrum of B2C and B2B is bringing to question the extent of focus on customer centricity; and where responsibility should lie. Read more from Gary Cook here.
July 31, 2017
Should HR own customer experience?
Some 15 years after customer experience, or CX, first began to make a real appearance in mainstream business, it seems to now be taking on a more strategic role. Read more from Personnel Today here.
July 27, 2017
Empowering innovations: why you may want your contact centre in the cloud
Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. Read more from Customer Think here.
July 26, 2017
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Contact Centre News here
Calabrio Hires Cisco Marketing Veteran to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Martech Series here.
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a provider of customer engagement and analytics software, has launched managed service offerings for analytics and workforce management that enable customers to accelerate the value of Calabrio ONE. Read more from Speech Technology Magazine here.
July 25, 2017
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Digital Journal here.
July 24, 2017
Creating a Customer-First Experience
Calabrio’s recently-commissioned report, Success in The Experience Era: Connecting Customer and C-suite, revealed that, while brands do view customer experience as a key differentiator, there are hurdles preventing brands from securing customer loyalty. Read more from Engage Customer here.
July 21, 2017
Customer Experience Paralysis (and How to Stop it)
Creating a personalized experience that meets, and ideally exceeds, customer expectations is every brand’s dream. Unfortunately, most fall short, and unmet expectations hit brands where it matters most: the bottom line. Read more from Business.com here.
July 20, 2017
Customer Experience: Marketing’s New Battleground
In an era of increased competition, smart brands are taking to a new battleground in a bid to win more customers. That battleground is customer experience. Read more from Digital Marketing Magazine here.
July 14, 2017
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a provider of customer engagement and analytics software, announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE. Read more from Contact Centre World here.
July 12, 2017
Page 20 of 27