• Calabrio Featured in Finance & Commerce as Progress MN Honoree

    April 19, 2016

      Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership.

      Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors.

      For the first time, Calabrio was named a leader in Gartner Inc.’s “Magic Quadrant for Customer Engagement Center Workforce Optimization,” raising its profile among big competitors. Head on over to Finance-Commerce.com to see why Calabrio was nominated in 2016. >

       

  • Calabrio Featured in Finance & Commerce as Progress MN Honoree

    April 19, 2016

      Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership.

      Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors.

      For the first time, Calabrio was named a leader in Gartner Inc.’s “Magic Quadrant for Customer Engagement Center Workforce Optimization,” raising its profile among big competitors. Head on over to Finance-Commerce.com to see why Calabrio was nominated in 2016. >

       

  • Speech Analytics Market Worth 1.60 Billion USD by 2020

    April 18, 2016

      According to a new market research report, “Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region – Global Forecast to 2020”, published by MarketsandMarkets, the market size is estimated to grow from USD 589.2 Million in 2015 to USD 1.60 Billion by 2020, at an estimated Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020. Read on to see why Calabrio was selected as a major speech analytics vendor. >

  • Calabrio Partners with SPS

    April 15, 2016

      Calabrio and Strategic Products and Services (SPS), a unified communications system integrator and managed services provider, have partnered to bring customer engagement software to new markets.

      Through the partnership, the companies will combine applications like call recording, quality management, and analytics. Discover more about this valuable partnership between Calabrio and SPS. >

  • The Inbound Marketing Channel That Most Executives Are Missing

    April 7, 2016

      When marketing executives consider inbound marketing, they typically focus on pre-sales ways to attract customers, primarily using digital channels.

      Marketing departments spend time and money to attract potential customers to their websites by using content, social media, or other inbound tactics. The hope is to fill the sales funnel and to generate real-time engagement between brands and consumers.

      The ultimate goal is to build brand affinity and—eventually—loyalty. However, the post-purchase, or “loyalty” element, often falls by the wayside.

      Where can brands invest in loyalty, and even identify upsell opportunities, through constant customer monitoring and interaction? Read on.

  • March Madness…Events For Customer Contact, Service And Support Management In The Ohio Valley

    March 8, 2016

      CCNG International Inc. is pleased to announce its upcoming regional events in Ohio and Indiana scheduled for March and May. The first area regional event will be on March 31st in Columbus, OH with hosts Medical Mutual of Ohio and Erie Insurance. The May CCNG regional event will be in Indianapolis, IN hosted by Bluegreen Vacations on the 5th and will include a site tour of their Customer Care & Club Service contact center. Calabrio is included among the sponsors for these two regional events. Read more from this post.

  • Future Contact Center: The Customer Experience Backbone

    March 7, 2016

      The technology landscape is changing, and organizations are adapting how they do business. Businesses are looking to leverage technology to get the most out of each department, and the contact center is no exception. The contact center previously operated in a silo, but new advancements in cloud and analytics technology are improving the accessibility of collected data, which in turn is significantly elevating the role and value of the contact center. Read more from this article.

  • Face Time with Calabrio CEO Tom Goodmanson

    March 4, 2016

      Tom Goodmanson started his career as an accountant for growing tech companies. Now, he leads one: call-center software firm Calabrio Inc. Read more via a subscription.

  • 2016 Titans of Technology honorees announced

    March 4, 2016

      The Minneapolis/St. Paul Business Journal has picked the recipients of our 2016 Titans of Technology awards, recognizing the industry’s top professionals and advocates. Technology CEO honorees include Tom Goodmanson, CEO of Calabrio. […] Read more from this article.

  • Speech Analytics: Have You Ever Heard a Smile?

    February 29, 2016

      Speech analytics is making sure that the loudest sound on a call is a smile. “If you can’t measure it, you can’t manage it.” I am sure this isn’t the first time you’ve read those words. Read more from this article.

  • Downtown’s recent growth driven by less-than-household-name companies

    February 13, 2016
  • There’s Something About the Twin Cities that Attracts Workers

    January 12, 2016

      Tom Goodmanson grew up in the Twin Cities suburbs. Like many natives, he moved somewhere warmer soon after college. But he eventually found himself on another well-worn path: moving back to Minnesota later in life, when the key drivers for choosing place to live included not just economic opportunity but the quality of the local public schools and proximity to loved ones. […] Read more from this post.

  • Recipients of the 2016 CUSTOMER Product of the Year Award Announced

    January 11, 2016

      TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine. Read more from this article.

  • Minnesota Tech Puts Customers at the Heart of Business

    December 21, 2015

      The Midwest is often championed for its heart and welcoming spirit. This sentiment also holds true for business. Minnesota may not have the same tech sector cachet as California, but it’s quickly rising in the ranks. Tech hotspots boast nicknames like “Silicon Prairie” in Kansas City or, “Silicon Lakes” for us in Minneapolis. […] Read more from this post.

  • Everyone is Accountable for Customer Engagement – including IT

    December 14, 2015

      The departments within a company don’t always speak the same language—try having a conversation with someone “across the aisle” and you’ll know what I mean. […] Read more from this post.

  • Crash Course In Coding Aims To Get Girls Into Computer Science

    December 8, 2015

      In Minneapolis, more than 60 girls from Visitation High School spent the morning at a software company to learn coding. Monday was “Hour of Code” day around the world, with the goal to expose more students to computer programming […] Read more from this post.

  • 16 Trends Reshaping the Enterprise Data Landscape in 2016

    December 3, 2015

      It is often said that the only constant is change. For data executives and professionals, the coming year will only bring a lot more of it. Developments as diverse as cloud, big data, real time, NoSQL, analytics, and the Internet of Things (IoT) will continue to reshape enterprise data operations and opportunities as we know them. […] Read more from this post.

  • Calabrio: Ensuring Consistency in Quality and Customer Experience

    November 16, 2015

      As with all technology, customers struggle to keep up with the pace of change. Businesses operate in a much more dynamic environment today and require solutions that allow them to be flexible and nimble, observes Tom Goodmanson, CEO Calabrio […] Read more from this post.

  • Exclusive Interview: Calabrio’s CEO Discusses The Future Of Analytics, WFO, And Why The Midwest Is A Hotbed Of Tech Talent

    November 4, 2015

      Customer Experience Report’s Loren Moss attended this year’s Calabrio’s Customer Connect 2015 conference in Calabrio’s headquarter city of Minneapolis, Minnesota. While there, he had the chance to sit down with Calabrio’s CEO and get a better understanding of Calabrio’s unique history […] Read more from this post.

  • Calabrio Supercharges Workforce Optimization with Analytics for Customer Engagement

    September 18, 2015

      Calabrio is a vendor of workforce optimization software whose core product is Calabrio ONE. It includes the common workforce optimization applications: call recording, quality management, workforce management and analytics. The company is rated Hot in our 2015 Workforce Optimization Value Index, and its product suite is the highest rated in the Usability category […] Read more from this post.

  • Tenth Annual Contact Center Technology Award Winners Announced

    July 21, 2015

      TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2015 Contact Center Technology Award. […] Read more from this post.

  • Omnichannel: Tracking the Customer Experience

    July 16, 2015

      So far, in our omnichannel series, we looked at the top challenges that contact centers face when […] Read more from this post.

  • CEO Spotlight with Tom Goodmanson

    July 14, 2015

      You’ve been at Calabrio for seven years. What first attracted you to the company […] Read more from this post.

  • Empower Frontline Staff with QM Tools

    June 15, 2015

      How are leading-edge contact centers transforming their quality management tools to empower agents? Calabrio Innovation Center Manager Brad Snedeker identified the following four key trends […] Read more from this post.