Calabrio In the News

Calabrio announces workforce management integration with Zoom

April 3, 2023

Calabrio, the workforce performance company, is integrating its new workforce management (WFM) solution with Zoom’s omnichannel contact center platform. Read more from KM World here.

Calabrio Integrates with Zoom to Bring Workforce Management to Zoom Contact Center

March 31, 2023

While many companies use their workforce management to schedule a variety of activities such as training, many solutions haven’t yet embraced that new staple of the 21st century: the Zoom call. Zoom has seen tremendous growth in recent years as companies adopt its ability to drive human connection. Read more from Future of Work News here.

Calabrio’s WFM Solution Integrates with Zoom Contact Center

March 30, 2023

Calabrio has introduced a new workforce management (WFM) integration with Zoom’s omnichannel contact center platform, which provides Zoom Contact Center customers with access to an enterprise-level WFM solution. Read more from CX Scoop here.

Zoom Contact Center Powers Up with Calabrio

March 28, 2023

Calabrio has announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. Read more from Call Centre Helper here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Contact Center World here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from CRMxchange here.

Calabrio integrates WFM with Zoom’s contact center platform

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from HRTechCube here.

Zoom Contact Center Boosts Up With Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 28, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from TalkMarTech here.

Calabrio Adds WFM To Zoom Contact Centre

March 28, 2023

Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact centre platform. Read more from Martechvibe here.

The Top CX Compliance Vendors for 2023

March 27, 2023

Compliance has always been a critical concern for brands serving customers in a variety of industries and landscapes. As companies continue to collect huge amounts of data from their interactions with clients, regulations influencing how this information is managed and stored have begun to evolve. In recent years, in particular, the compliance space has grown increasingly complex. Read more from CX Today here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from CMSwire here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from TMCnet here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from AiThority here.

Calabrio Adds WFM to Zoom Contact Center

March 27, 2023

Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact center platform. Read more from Smart Customer Service here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Workforce Management Today here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from SalesTechStar here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Yahoo! Finance here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Street Insider here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio have announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Centre customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Contact Centres here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from Directors Club here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. Read more from CustomerServiceManager here.

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

March 27, 2023

Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Read more from MyCustomer here.

The Top Workforce Optimisation Platform Vendors for 2023

March 17, 2023

The world of work has changed drastically in recent years. Since the pandemic, concepts like remote and hybrid work have become commonplace, and companies have begun investing in new strategies to build more engaged, satisfied, and productive teams. Read more from CX Today here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Customer Service Manager here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Contact Centres here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from MyCustomer here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Call Centre Helper here.

Enjoy a Slice of Customer Data Analytics Pi (e)

March 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Read more from Directors Club here.

Comparing Workforce Optimisation Options: All-in-One or Best-Fit Solution?

March 6, 2023

The working models, customer needs, and service operations that contact centres must embrace are increasingly complex. In turn, the complexity of modern-day workforce optimisation (WFO) tools is substantial. Read more from CX Today here.

4 Steps To Increase The ROI Of Your Call Recording Software

March 6, 2023

Solutions have advanced to be essential and active initiatives inside of businesses seeking to strengthen customer satisfaction, adhere to regulations, reduce customer call disputes and effectively monitor compliance. Read more from Call Centres here.

The Benefits of Prioritizing Employee Needs

March 1, 2023

The unemployment rate for people with disabilities is, according to the United Nations, at and over 50% in industrialized countries alone, meaning organizations are missing out on a significant source of strong talent and overlooking a great opportunity to help people attain independence and achieve their goals. Read more from Contact Center Pipeline here.

How to Build Advisor Confidence

February 27, 2023

Team leaders and managers need to develop their staff and build their confidence, but what are the best ways to do this? Read more from Call Centre Helper here.

The Ultimate 5-step Detox Programme for Contact Centre Health

February 24, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Read more from Contact Center World here.

Does Your Contact Centre Tech Measure Up?

February 23, 2023

When it comes to beating the competition, nothing beats a high-performing contact centre. Most consumers (97%) say it impacts brand and business success. They also say agent staffing and training are the top 2 areas to invest for customer experience. But are you enabling this with the right technologies? Read more from Contact Centres here.

What Elephants and Customer Experiences Have in Common

February 20, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Contact Center World here.

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

February 17, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Read more from Contact Center World here.

BC’s top employers for 2023 were just released & here’s who made the list

February 14, 2023

Now that Canada’s top 100 Employers is out, it’s only a matter of time before the provincial lists follow suit. And the wait is officially over for this year’s list of the best employers in BC, which was just released on Tuesday, February 14th. Whether you’re seeking a new job or just curious about who made the cut, this list is for you. Read more from Curiocity here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Customer Service Manager here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from MyCustomer here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Read more from Directors Club here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Contact Center World here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Workforce Management Today here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Sales Tech Star here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from TMCnet here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Street Insider here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from MyCustomer here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from HR Tech Cube here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from CRMXchange here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Silicon here.

What Elephants And Customer Experiences Have In Common

February 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Directors Club here.

What Elephants And Customer Experiences Have In Common

February 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Read more from Contact Centres here.

The Best De-Escalation Techniques

January 30, 2023

We asked our panel of experts for practical de-escalation techniques contact centre agents can use when dealing with a challenging customer to defuse the situation and find a suitable resolution. Read more from Call Centre Helper here.

5-Step Detox Programme for Contact Centre Health

January 26, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout – and the competition – in 2023. Read more from Call Centre Helper here.

The Ultimate 5-Step Detox Programme For Contact Centre Health

January 25, 2023

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Read more from Contact Centres here.

Technology to Make Managing a Contact Centre Easier

January 23, 2023

Technology can make or break a contact centre, but as we head into 2023, what technology is available to make managing a contact centre easier? Read more from Call Centre Helper here.

Are Contact Centres Missing Out on Tasty Customer Data?

January 20, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Read more from Call Centre Helper here.

Calabrio Appoints Kevin M. Jones as CEO

January 20, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CMS Wire here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Customer Service Manager here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Contact Center World here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CRMxchange here.

Thomas Goodmanson Steps Down as Calabrio CEO

January 18, 2023

Thomas Goodmanson has retired following 15 years at the helm of Calabrio. Goodmanson hopes to take the opportunity to rest and spend more time with his family. Taking the reigns is Kevin Jones, the former CEO of Rackspace Technology, a business that supports organizations in designing, building, and managing multi-cloud solutions. Read more from CX Today here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from MyCustomer here.

Calabrio Names New CEO

January 17, 2023

Speech and contact center software vendor Calabrio has named Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the past 15 years. Read more from Smart Customer Service here.

Calabrio Names New CEO

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from tech.mn here.

Calabrio names Kevin Jones CEO as Tom Goodmanson retires

January 17, 2023

Calabrio, a Minneapolis-based call-center software firm, has announced Tuesday that Kevin Jones has been appointed CEO. Tom Goodmanson, who led the company for the past 15 years, has decided to retire. Read more from Minneapolis / St. Paul Business Journal here.

Calabrio Appoints New CEO

January 17, 2023

Calabrio has announced the appointment of Kevin M. Jones as the company’s new CEO. Jones will succeed Tom Goodmanson, Calabrio’s current CEO, who is leaving after leading the company for the past 15 years. Goodmanson is stepping down to pursue new ventures after successfully growing the company. Read more from CX Scoop here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from TMCnet here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Sales Tech Star here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Yahoo here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from AP News here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Workforce Management Today here.

Former Rackspace CEO Lands New CEO Role with Calabrio

January 17, 2023

In a separate announcement, Calabrio has hired Kevin Jones as its new CEO. Jones previously was Rackspace’s CEO. Tom Goodmanson, Calabrio’s current CEO, is leaving after 15 years to pursue new ventures. Read more from Channel Futures here.

The Long Game: Contact Centers Need to Evolve to Handle Volatility

January 6, 2023

Companies have been navigating increasingly complex workplace environments and volatile macroeconomics for several years. Now, we find ourselves facing yet another challenge with a potential economic slowdown. There are signs that this threat is starting to reverse the job market from the first half of 2022, which saw millions of workers quitting or changing jobs each month. Customer experience (CX) teams were hit especially hard, as agents grew tired of poor treatment from customers and a lack of resources from their employers. Read more from Customer Think here.