• Calabrio Offers Customized Tools to Improve Agent Performance, Customer Experience

    September 11, 2013

      Delivering quality customer service is only as good as your workforce behind it. In today’s world of social media, e-mail, voice and many other outlets for customers to use to contact organizations, companies need to be prepared with the right tools to improve agent efficiency, contact center productivity and workforce optimization to deliver the best customer experiences. Calabrio, a provider of workforce optimization solutions and applications, sets out to enable companies to do this. […] Read more.

  • Finding Your Voice in the Data Stream

    June 11, 2013

      Data that your organization is storing doubles every six months. No one should be surprised by that figure when you consider that every minute there are 48 more hours of YouTube videos uploaded, two million more search queries on Google completed and 3,600 more photos shared on Instagram. […] Read more.

  • Back to Basics: Stop, Look & Listen

    June 11, 2013

      Marketers today have it easy – or do they? Data streaming in from various sources, including social media, are providing a wealth of new information from customers about what they like – and don’t like – about a company’s products, advertisements, positioning, etc. […] Read more.

  • Back to Basics: Stop, Look & Listen

    June 11, 2013

      Marketers today have it easy – or do they? Data streaming in from various sources, including social media, are providing a wealth of new information from customers about what they like – and don’t like – about a company’s products, advertisements, positioning, etc. […] Read more.

  • INTERNET TELEPHONY’s 2013 TMC Labs Innovation Award Winners Announced

    June 4, 2013

      NORWALK, Conn. (June 4, 2013) – TMC, a global, integrated media company helping clients in print, in person and online, today announced the winners of the 2013 TMC Labs Innovation Award presented by INTERNET TELEPHONY. […] Read more.

  • Growing tech firm Calabrio moving downtown for ‘cool factor’

    April 8, 2013

      Software firm Calabrio Inc. is moving from Plymouth to larger digs in the North Loop neighborhood of Minneapolis as it ramps up recruiting. […] Read more.

  • Calabrio Helps Call Centers Understand Big Data

    March 29, 2013

      Calabrio, a provider of workforce optimization and unified desktop software for call centers located around the world, is helping these centers understand the massive amounts of data they find in their midst. […] Read more.

  • Calabrio, Inc. Donates Kids’ Bikes to Twin Cities Habitat for Humanity Partner Families

    March 12, 2013

      This past summer, 90 Calabrio, Inc. staff came together to assemble 16-inch wheel kids bikes to donate to Twin Cities Habitat for Humanity. […] Read more.

  • Customer [email protected] Solutions – Calabrio’s App-Based Performance Solutions

    March 1, 2013

      Calabrio featured on the Cover of Customer Interaction Solutions. Find out more about our workforce optimization (WFO) software.

  • Contact Centers – Break the Chains

    February 20, 2012

      Last year, I wrote an article entitled Can the Contact Center Go Mobile?  The reaction was certainly mixed between those who could and those who could not envision less physical restriction on an operation that, without a doubt, invokes images of workers tethered to headsets and workstations. […] Read more.

  • Case in Brief: Multichannel Data Enables One-to-One Customer Experiences

    January 18, 2012

      After getting a more holistic picture of its members, the AAA Western & Central New York is able to better personalize its services, improving its customer experience and profitability as a result. […] Read more.

  • How AAA Regional Office Routes Members to Effective Customer Service

    December 6, 2011

      A new member service infrastructure connects the organization’s contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members. […] Read more.

  • Minneapolis / St. Paul Business Journal – Fast 50: Calabrio Inc.

    October 7, 2011

      Calabrio hits the Fast 50 List in MPLS/STP Business Journal for the second consecutive year .

  • Telecom Reseller – Can the Contact Center Go Mobile?

    October 3, 2011

      The evidence is undeniable. We are a mobile society, and the pace of our wireless ways is ever increasing with the rising use of devices such as tablet computers and smartphones. […] Read more.

  • SpeechTechMag.com – Suite Evolution Drives Contact Centers

    September 16, 2011

      Bundling apps improves data management, customer experience

      Customers today are more demanding and knowledgeable about the companies with which they do business. With a few taps on their smartphones, they can search companies’ Web sites for product and pricing information, patrol product review sites, and read opinions from peers on social media. […] Read more.

  • CFO.com – Spies Like You?

    August 16, 2011

      Should companies monitor employees’ use of social-media sites?

      The days when a company could simply un-friend social media — hiding it behind a firewall so employees couldn’t access it — are disappearing faster than yesterday’s “Trending Now” topics on Twitter. […] Read more.