• Stay Nimble with “A La Carte” Customer Service Solutions

    December 7, 2017

      There are a number of clear benefits to businesses of all size that go the a la carte route. Read more on Customer Think here.

  • Contact Center Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Negatively Impact the Brand Experience

    December 7, 2017

      The idea that “the customer is always right” is rooted in the understanding that consumers are the drivers of brand success. Read more on CRMXchange here.

  • The One MUST-HAVE Every Customer Facing Employee Needs

    December 6, 2017

      A new study by Calabrio reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on the Beyond Philosophy Blog here.

  • The One Must-Have Every Customer Facing Employee Needs

    December 6, 2017

      A new study  reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on Call Centre Helper here.

  • Why you may want your contact centre in the cloud

    November 29, 2017

      To maintain a high level of customer satisfaction in today’s always-on digital world, brands must deliver great experiences and exceed expectations for relevance and personalization with every customer interaction. Read more on MyCustomer here.

  • When call centres damage brands

    November 23, 2017

      While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from HR Director here.

  • Complex customer issues number one challenge for contact centre employees

    November 22, 2017

      While customer experience continues to be the top priority for businesses, a new report reveals that 56 per cent of contact centre employees cite complex customer problems as their top challenge. Read more on Call Centre Briefing here.

  • Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

    November 21, 2017

      Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from BDaily here.

  • Contact centre employees warn lack of support will impact the brand experience – Calabrio

    November 21, 2017

      New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Field Marketing here.

  • Customer support teams find job more challenging than ever

    November 21, 2017

      More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. Read more on the Retail Customer Experience here.

  • Customer Engagement Centre Workforce Optimization Market Rugged Expansion Foreseen by 2025

    November 21, 2017

      The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. Read more on Field Market Research here.

  • Contact Centre Agents warn complex customer issues and lack of support will take their toll

    November 17, 2017

      New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Engage Customer here.

  • How machine learning creates demand for human workers

    November 17, 2017

      Video: How machine learning creates demand for human workers. Watch more on Tech Republic here.

  • Complex Customer Problems and Lack of Support a Challenge for Contact Center Employees

    November 17, 2017

      While customer experience continues to be the top priority for businesses, a new report announced, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact center employees cite complex customer problems as their top challenge, Read more from Contact Center World here.

  • MHTA names award-winning local tech companies

    November 16, 2017

      Ability Network, PeopleNet, Arcserve and Reve Academy were among the organizations honored this week with 2017 Tekne Awards. Read more from the Star Tribune here.

  • The Path to Zero: Why Contact Center Attrition is the Key to the Customer Experience

    November 16, 2017

      The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. Read more from Customer Think here.

  • Wanted: Developer for Grain Belt site

    November 16, 2017

      Another large office building has broken ground in the North Loop, and it already has a major tenant. Read more on TheJournal Minneapolis here.

  • MSP On Deck Podcast

    November 15, 2017

      Calabrio is blowing up their team in Minneapolis. For more watch podcast #10 on Podbean here.

  • Increasingly complex customer problems, lack of support to hurt brands

    November 14, 2017

      Commissioned by Calabrio, a leading provider of customer engagement and analytics software, the study surveyed more than 1,000 contact centre employees in the UK and US to uncover the true health of today’s contact centres. Read more from Total Telecom here.

  • Does your contact centre need a technology boost?

    November 13, 2017

      Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from TechInvestor here.

  • Customer experience at risk due to ill-equipped staff

    November 13, 2017

      Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their company has left them ill-equipped to handle complex customer problems. Read more from Decision Marketing here.

  • Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience

    November 13, 2017

      While customer experience continues to be the top priority for businesses, a new report reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from Directors News Club here.

  • Does your contact centre need a technology boost?

    November 13, 2017

      Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from ITProPortal here.

  • 341: The Race for Real-Time Data | Jenny Kray, CFO, Calabrio

    November 10, 2017

      Join us when Jenny Kray reveals her growing focus on accessing and distributing real-time data to elevate strategic decision-making throughout the Calabrio organization. Read more from CFO Thought Leader here.

  • Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

    November 9, 2017

      Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Channel EMEA here.