Calabrio In the News
The latest buzz from around the web.
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Star Tribune Names Calabrio a 2020 Top 150 Workplace
Distinction marks seventh year in a row for Calabrio; based on employee responses measuring engagement, organizational health and satisfaction. Read more from the IT Business Net here.
June 28, 2020
Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres
Results show most contact centres are embracing work changes and expect them to benefit the industry long term. Read more about these industry changes from Customer Service Manager here.
June 26, 2020
Industry Research : The State of the Contact Center: Embracing the Evolving World of Work
A new study detailing how customer service organizations are evolving due to the COVID-19 pandemic indicates a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. Read more from the Contact Center World here.
What to Look for in WFM Software
Our panel of experts discuss the product features that you should be looking out for when buying workforce management (WFM) software. Read more about key traits of WFM from Callcentrehelper.com here.
June 24, 2020
Ranking Minnesota’s 150 Top Workplaces
Calabrio has been ranked a Star Tribune Top Workplace for the 7th year in a row. Find the full list from Star Tribune here.
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers
The world of work is changing for contact centres. Read more about these changes from Mar Tech Series here.
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers
Calabrio’s new study found that most contact center managers view the changes they were initially forced to make due to COVID-19 as positive steps toward building richer employee and customer experiences in the long term. Read about the full findings on Call Center Times here.
Contact Centers Have Become a Breeding Ground for Innovation in Lockdown Era: Calabrio
Calabrio survey spotlights how the pandemic has accelerated the contact center evolution and spurred the shift towards cloud, AI and analytics for driving business success. Read the full article on our new report from Toolbox Collaboration here.
COVID-19 Accelerating Work Changes For Contact Centres
Calabrio has released a study detailing how customer service organizations are evolving due to the COVID-19 pandemic. Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. Read more from Contact-Centres.com here.
June 23, 2020
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres
Calabrio, the customer experience intelligence company, has released a study detailing how customer service organisations are evolving due to the COVID-19 pandemic. Read more about this study from the Directors’ Club Newswire here.
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers
The findings of Calabrio’s new report, including a survey of contact center leaders, point to a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. Read more from TMCnet here.
The Evolving World of Work for Contact Centres
Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. While crisis-driven changes can often have a negative impact, recent events have fostered a much-needed modernization of the contact centre. Read more about the changing landscape […]
June 15, 2020
32 Contact Centre KPIs That You Need to Track (And Why!)
Our panel of experts share their favourite contact centre key performance indicators (KPIs) and why they believe they are so important to track. Read about these crucial KPIs from the writers at Callcenterhelper.com here.
16 Quality-Assurance Steps To Take Before Rolling Out New Tech
Calabrio CEO Tom Goodmanson talks flexibility and workability in software development with the business experts at Forbes Magazine. Read the full interviews here.
Contact Tracing in Workplaces (Podcast)
Tom Goodmanson, CEO at Calabrio, shares his insight on software that enables contact tracing for workplaces. Listen to field experts talk the business of contact tracing in this podcast by Bloomberg Radio here.
Does the US have enough contact tracers?
As states continue to reopen their economies, they’ll be relying on contact tracing to stem the spread of the coronavirus. But how many contact tracers will state and local health departments need to keep track of coronavirus-positive constituents and their contacts? Read more from Yahoo Business here.
June 4, 2020
Does the US have enough contact tracers?
Johns Hopkins Center for Health Security called for $3.6B in emergency funding for contact tracing. Read more about these implications from Fox Business here.
COVID-19 Impact: Recalibrating Human & AI Roles
Industry experts share their views of the post-pandemic contact center environment. Read more about these changes from Contact Center Pipeline here.
June 1, 2020
Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness
Analytics can help to quickly identify individual agent knowledge gaps, trends for training and opportunities for kudos. Read more about how to make customers happy from Contact Center Pipeline here.
Four best practices for the future contact centre
If there are any positives to be drawn from the coronavirus crisis, one must be the speed and precision at which companies have been able to shift their customer service operations to a work-from-home setting. Read about the new best practices from MyCustomer here.
May 28, 2020
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