Calabrio In the News

There are a number of clear benefits to businesses of all size that go the a la carte route. Read more on Customer Think here.

The idea that “the customer is always right” is rooted in the understanding that consumers are the drivers of brand success. Read more on CRMXchange here.

A new study by Calabrio reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on the Beyond Philosophy Blog here.

A new study  reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on Call Centre Helper here.

To maintain a high level of customer satisfaction in today’s always-on digital world, brands must deliver great experiences and exceed expectations for relevance and personalization with every customer interaction. Read more on MyCustomer here.

While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from HR Director here.

While customer experience continues to be the top priority for businesses, a new report reveals that 56 per cent of contact centre employees cite complex customer problems as their top challenge. Read more on Call Centre Briefing here.

Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from BDaily here.

New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Field Marketing here.

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. Read more on the Retail Customer Experience here.

The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. Read more on Field Market Research here.

New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Engage Customer here.

Video: How machine learning creates demand for human workers. Watch more on Tech Republic here.

While customer experience continues to be the top priority for businesses, a new report announced, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact center employees cite complex customer problems as their top challenge, Read more from Contact Center World here.

Ability Network, PeopleNet, Arcserve and Reve Academy were among the organizations honored this week with 2017 Tekne Awards. Read more from the Star Tribune here.

The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. Read more from Customer Think here.

Another large office building has broken ground in the North Loop, and it already has a major tenant. Read more on TheJournal Minneapolis here.

Calabrio is blowing up their team in Minneapolis. For more watch podcast #10 on Podbean here.

Commissioned by Calabrio, a leading provider of customer engagement and analytics software, the study surveyed more than 1,000 contact centre employees in the UK and US to uncover the true health of today’s contact centres. Read more from Total Telecom here.

Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from TechInvestor here.

Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their company has left them ill-equipped to handle complex customer problems. Read more from Decision Marketing here.

While customer experience continues to be the top priority for businesses, a new report reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from Directors News Club here.

Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from ITProPortal here.

Join us when Jenny Kray reveals her growing focus on accessing and distributing real-time data to elevate strategic decision-making throughout the Calabrio organization. Read more from CFO Thought Leader here.

Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Channel EMEA here.