Calabrio In the News
The latest buzz from around the web.
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Three areas every business can apply analytics to in order to avoid regulatory trouble
With stringent regulations enforcing compliance, such as HIPAA or Sarbanes-Oxley, it’s imperative that companies maintain strict procedures to avoid facing potential fines or lawsuits, and risking consumer distrust. In this article Matt Matsui shares how anaytics technology can keep your business out of regulatory hot water. Read more. >
October 4, 2016
Calabrio & KKR Deal Sign of the Times in Contact Center Space
The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (News – Alert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to […]
September 9, 2016
Calabrio & KKR Deal Sign of the Times in Contact Center Space
The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (News – Alert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to […]
Q&A With Calabrio CEO Tom Goodmanson On The Acquisition By KKR
Hear more from Tom Goodmanson in this Q&A with tech.mn. >
September 2, 2016
Q&A With Calabrio CEO Tom Goodmanson On The Acquisition By KKR
Hear more from Tom Goodmanson in this Q&A with tech.mn. >
CFO Magazine: KKR Makes Bet on Workforce Optimization
Private-equity giant KKR said Tuesday it had agreed to acquire call-center software maker Calabrio, becoming a major player in the growing business of helping companies to improve their customer interactions. Read more at cfo.com. >
August 31, 2016
Minneapolis/St. Paul Business Journal: Calabrio CEO Goodmanson: Sale to KKR will mean more Minneapolis growth
Hear from CEO Tom Goodmanson about plans for Calabrio after an acquisition by private equity firm KKR. Read more via a subscription at BizJournals.com. >
Smart Customer Service: KKR to Acquire Calabrio
Global investment firm KKR will acquire Calabrio, a provider of customer engagement and analytics software. Financial terms of the transaction were not disclosed, but The Wall Street Journal is reporting that the deal is valued at roughly $200 million. Read more. >
KKR buys Calabrio, Minneapolis maker of call-center analysis software
Calabrio, a Minneapolis-based maker of software that studies call-center interactions, is being purchased by KKR & Co., the well-known New York investment group. Read more from the Minneapolis Star Tribune here.
August 30, 2016
KM World Magazine: KKR to Acquire Customer Analytics Software Provider Calabrio
Calabrio, a provider of customer engagement and analytics software, and KKR, a global investment firm, have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Financial terms of the transaction were not disclosed. The closing of the transaction is subject to receipt of regulatory approvals and other customary closing conditions. Find out more from […]
Detroit Free Press: The Market In 5 Minutes
Jason Shubnell of Detroit Free Press covers KKR’s acquisition of Calabrio under Deal Talk. Read more. >
RTT News: KKR To Acquire Calabrio; Terms Undisclosed
Calabrio, a provider of customer engagement and analytics software, and KKR & Co. L.P. (KKR), a global investment firm, said that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Read more. >
Star Tribune: KKR buys Calabrio, Minneapolis maker of call-center analysis software
Calabrio, a Minneapolis-based maker of software that studies call-center interactions, is being purchased by KKR & Co., the well-known New York investment group. “I couldn’t be happier,” Tom Goodmanson, Calabrio’s chief executive, said in an interview. “There’s a lot of great partners out there but I think we really grabbed on to the best available to […]
Fortune: Term Sheet — Tuesday, August 30
Dan Primack at Fortune highlights KKR’s acquisition of Calabrio under Private Equity Deals. Read more. >
Minneapolis/St. Paul Business Journal: Private equity giant will buy software developer Calabrio for $200M
Calabrio, a developer of call-center software, could be poised for growth as part of a $200 million sale to KKR & Co. The Wall Street Journal reports that the New York private equity firm has agreed to buy Minneapolis-based Calabrio in a deal that could be announced as soon as today. Read more. >
Wall Street Journal: KKR to Buy Call-Center Software Maker Calabrio
KKR & Co. said Tuesday it would buy call-center software maker Calabrio, a bet that high-tech customer-interaction tools will give some businesses an edge. The New York private-equity firm didn’t disclose terms of the deal, but a person familiar with the matter told The Wall Street Journal it would be a $200 million all-equity transaction. Learn […]
Brands: How speech analytics can work for you
Speech analytics may be the next frontier in customer engagement according to one expert. What are speech analytics and what makes them so important? Find out in this Q&A with Calabrio’s Matt Matsui. >
August 26, 2016
Calabrio CEO Looks to Bring Customer Service to a New Level
You don’t have to be a customer-service professional to have heard stories about customer-contact centers colossally failing to address consumer concerns. While much of the public accepts such stories as commonplace, Tom Goodmanson, president and CEO of Calabrio, is on a quest to change those perceptions. Read more from Sync Magazine. >
August 25, 2016
Don’t Be a Big Data Snooper
One of the biggest challenges that data scientists face is separating true predictors from false ones. When an airtight causal model can’t be created, data scientists often look to a secondary class of models based on correlations to accurately predict outcome. However, when using these models, great care must be taken to avoid falling victim […]
August 23, 2016
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