Calabrio In the News
The latest buzz from around the web.
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Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from Channel EMEA here.
March 22, 2018
Over half of customer service agents find dealing with complex issues to be one of the most challenging things about their job. Read more from Adweek here.
March 15, 2018
In a technology-driven world, the top priority should still be creating a relationship between the brand and individual customer, and that simply cannot be done by solely relying on the latest and greatest solutions. Read more from ITProPortal here.
March 9, 2018
Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages. Read more from Speech Technology here.
MarTech Advisor: Connecting Contact Centres with competitive advantage: with Tom Goodmanson, President and CEO at Calabrio
The concept of contact centers is not new. But given the dynamics of modern-day marketing, what are some of the ways they have transitioned? And more specifically, how do contact center analytics help power insights and future campaigns? Read more from MarTech Advisor here.
March 7, 2018
New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from DestinationCRM.com here.
March 5, 2018
A true Minneapolis story: the best intentions, questionable results. Read more from Twin Cities Business here.
The European Union’s General Data Protection Regulation that goes into effect on May 25 has many organizations assessing whether they need to hire a chief data officer or chief analytics officer. Read more from Information Management here.
At many companies, the frontline of customer experience—the contact center—isn’t meeting customer expectations. Although brands are adopting new technologies to better interact with customers and understand their wants and needs, the answer to delivering the right experience may be simpler than that. Read more from MarketingProfs here.
When Amazon opened its first cashier-free AmazonGo store last month, it changed the game for retailers. The cashier-less store brings with it a new focus for retailers: how to provide a personalized, human experience without the human. Read more from The Drum here.
February 23, 2018
Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Read more via Directors’ Club here.
February 8, 2018
While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets. Read more via ChannelBuzz.ca here.
February 5, 2018
Value-added distributor ConvergeOne has debuted its Cloud Experience offering (C1CX), which combines third-party software applications and integration and professional services for contact centers and unified communications. Read more via Channel Vision Magazine here.
ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering
ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). Read more via Directors Club here.
Keeping up with customers isn’t easy, especially when the way they prefer to communicate with brands is constantly changing. Read more via Website Magazine here.
January 23, 2018
Succeeding in business and life often depends on consistency, diligence, and discipline. At least, that’s what more than two dozen high-achieving executives say. Here are the daily habits they credit for being where they are today. Read more via Inc Magazine here.
January 22, 2018
Rebecca Martin, VP Marketing, Calabrio talks about why customer experience should be top priority for brands in 2018. Read more via MarTech Advisor here.
January 18, 2018
Organizations that are shopping for new contact center offerings should be sure to consider their reporting requirements and whether the solutions they’re looking at can support them. Read more via Workforce Management Today here.
January 12, 2018
The contact center has traditionally fallen under the jurisdiction of the Chief Customer Officer (CCO). But, we’re starting to see a shift: Last year approximately 66 percent of CMOs owned the customer experience. And as that trend continues, more marketers view the contact center as a valuable asset in their arsenal. Read more in MarTech Series here.
January 9, 2018
Minnesota startups have found great success in the state during the past few years, despite challenges like raising capital, hiring talent that’s a cultural fit, and attracting customers. Read more in Hutchinson Leader here.
January 3, 2018
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