Calabrio In the News

New report shares details about the workforce management software industry development trends, competitive landscape and key regions

2016 Global Workforce Management Software Market Report is a professional and in-depth research report on the world’s major regional market conditions of the Workforce Management Software industry, focusing on the main regions and the main countries (United States, Europe, Japan and China).  Read more from WhaTech.   

August 22, 2016

Speech analytics market growing at an estimated compound annual growth rate (CAGR) of 22.0% according to new research report

Speech analytics technology is witnessing the rising demand due to the need to decipher hidden insights from the customer interaction data. The report covers detailed information regarding the major factors influencing the growth of the speech analytics market, such as drivers, restraints, challenges, and opportunities. Learn where Calabrio falls in the industry. >

August 12, 2016

Cracking the Customer Obsession Code With Journey Analytics

The age of the customer is now. With the explosion of online resources and mobile technology, customers have never had more access to information on the products and services they consume – and never have they been more discerning about how and where they spend their money. Learn how customer analytics can provide business intelligence. […]

August 11, 2016

Give Predictive Analytics a Boost with the Human Touch – CMS Wire

Cultivating customer loyalty is a top priority for any business, and most brands today believe that if they can preemptively gain a better understanding of customer needs, they can take subsequent steps to anticipate and fill those needs to create a more positive customer experience.  Learn how to accomplish these goals >

July 28, 2016

Speech Analytics Industry Market Share, Size, Growth & Forecast 2025

Speech analytics solutions help users to identify the insights, sentiments and meanings within conversations, which provides enterprises with various strategic benefits for their businesses. Learn where Calabrio falls in the industry. >

July 22, 2016

Speech Analytics Industry Market Share, Size, Growth & Forecast 2025

Speech analytics solutions help users to identify the insights, sentiments and meanings within conversations, which provides enterprises with various strategic benefits for their businesses. Learn where Calabrio falls in the industry. >

Secrets of the Data Whisperer

As big data technology evolves, so does the role humans play to operationalize data science. Well-defined job descriptions exist for folks like data scientists, data analysts, and data engineers, but there’s a certain class of data problem that aren’t always good match for their abilities. To fill in the gaps, some big data practitioners are […]

July 21, 2016

3 Ways to Ignore the Resume and Find Real Talent

Find out how to look past the impressive resumes and determine which of the candidates will actually drive your organization forward. Read what our CEO Tom Goodmanson looks out for in new hires. Read more at inc.com. >

July 19, 2016

Calabrio, Five9 Announce Integration, Cross Selling Partnership

Things are really coming together in the world of analytics, contact centers, and workforce optimization. In February WFO leader Verint Systems announced the acquisition of Contact Solutions, a provider of cloud-based voice and mobile customer care solutions. Just last month NICE, the other leader in WFO, revealed plans to buy cloud-based contact center solution provider […]

July 5, 2016

The Never-Ending Customer Journey

The customer journey is a complex story, told by many disparate data points collected along the path to purchase. Analysis of this data provides a snapshot of customer behavior, informing all arms of the organization how to adjust sales, marketing and technology strategies to ensure that the company meets goals and projections. Yet, even with today’s sophisticated tracking […]

July 4, 2016

Extensive study of Workforce Management (WFM) Software Market: Historical Data, Current and Future Scope in New Report

How has the Workforce Management (WFM) Software market performed in last 5 years? What is the scope in current year and outlook for the next 5 years is discussed in the ” Global Workforce Management (WFM) Software 2016 Market Research Report”, now available. Download your copy of the WFM Software Market Research Report for 2016 here. […]

June 1, 2016

Analytics Firm Calabrio Helps Clients Keep up with Consumers

Calabrio is moving ahead in the business of customer data by collecting and digesting clients’ call center statistics. As consumers’ lives become more and more focused on their phones, laptops and tablets, companies are looking for new ways to use the information from those machines to understand them. Read the full article on StarTribune.com >

May 2, 2016

7 Predictions for the Future of Customer Engagement in the Contact Center

The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. Yes, cows: A company in the Netherlands has developed a sensor that attaches to a cow’s ear, monitors its vital signs, and reports back to the farmer via […]

April 29, 2016

Business FOMO: How Machines Will Bolster the Data Game

Most executives already know that collecting and analyzing data is central to making operations efficient. Without that analysis, they risk missing out on valuable insights that can drive a company towards profitability. As the right technology is put in place, executives are able to glean previously unknown insights. However, organizations may soon have additional help. […]

April 22, 2016

You Might Have The Data, But Is Your C-Suite Missing Out On Profitable Insights?

Most executives know that collecting data is central to making operations efficient – and the importance of data scientists proves that point. However, the typical data collection systems don’t allow companies to extract the full value from data because many companies are analyzing that data in silos. In order to truly garner the best insights, […]

April 21, 2016

Titans of Technology 2016 — Tom Goodmanson

They say tech leaders are more driven than most: driven to keep current, driven to find the next great idea. How driven is Tom Goodmanson, CEO of Minneapolis-based Calabrio Inc.? Read on to BizsJournals.com to find out. > 

April 20, 2016

Calabrio Featured in Finance & Commerce as Progress MN Honoree

Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership. Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors. For the first time, Calabrio was named […]

April 19, 2016

Calabrio Featured in Finance & Commerce as Progress MN Honoree

Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership. Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors. For the first time, Calabrio was named […]

Speech Analytics Market Worth 1.60 Billion USD by 2020

According to a new market research report, “Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region – Global Forecast to 2020”, published by MarketsandMarkets, the market size is estimated […]

April 18, 2016

Calabrio Partners with SPS

Calabrio and Strategic Products and Services (SPS), a unified communications system integrator and managed services provider, have partnered to bring customer engagement software to new markets. Through the partnership, the companies will combine applications like call recording, quality management, and analytics. Discover more about this valuable partnership between Calabrio and SPS. >

April 15, 2016