Calabrio In the News

In an ever-crowded field of investors pouring money into the technology industry, Kohlberg Kravis Roberts was among the first. And with a nearly $2 billion deal, the investment giant will extend its multibillion-dollar flurry of activity from the past year. Read more from the New York Times here.

Brands have conversations with customers every single day, but many are missing out on critical information that is hidden within these conversations. Every single word in a conversation with a customer holds meaning, but some words mean more than others and those are the words that companies must analyze to better understand sentiment and predict customer behavior. Speech analytics can help brands do both, but to uncover a customer’s true sentiment, a company must understand contextual versus functional words. Read more from Data Informed.

Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their digital transformation initiatives. Read more.

Last month in this space I talked about how it had been a busy few months for acquisitions in the customer experience arena. Since then we’ve seen even more M&A. Read more from TMC Net here.

Call recording in the contact center is a great idea, once all the legal hoops are sufficiently jumped through. Its value as a training tool, as a customer service aid, and even as a protective measure against lawsuits is well-known and often used. Thus, call recording tools have had plenty of refinement over the years, and one of the newest refinements is seen in Calabrio’s new Calabrio ONE, a multi-tenant system geared toward the contact center. Read more from TMC Net here.

For its customers, Calabrio is a central application of record when it comes to enterprises interacting with customers and potential customers. Read more from eWeek here.

Consumers interact with companies via phone every day, so it’s important that brands deliver the right experience every single time. Whether a customer is dialing in for support or is the recipient of a marketing call, contact center agents are on the other end of the line trying to resolve issues, promote new products, or offer upsell opportunities. Read more here.

Dedicated readers here at TMC (News – Alert) should be familiar with the ins and outs of workforce optimization (WFO). The likes of on-premise and cloud-based personnel scheduling software that permeates this broad topic shows that there is much enterprise interest in WFO applications and a solid set of reasons for keeping such software alive and well. Read more from TMC Net here.

Enterprises are moving their contact centers to the cloud and there has been a surge of providers emerging to handle the influx. Read more from Website Magazine here.

Calabrio, a Minneapolis-based software company, has released a new product called Calabrio One, that’ll help customers to store some part of their data on the cloud instead of saving it all on their on-premise systems. Besides storing, it also comes with advanced analytics to understand customers better. Read more from Cloud News Daily here.

Does data analytics have a place in the in-house legal department? At more and more companies, the answer is yes. Read more about companies could use data analytics to analyze their contact center from FindLaw here.

Calabrio, a fast-growing Minneapolis software company, has made over its main product so that it can store data in a network “cloud” instead of using on-site systems. Read more from the Minneapolis Star Tribune here.

With stringent regulations enforcing compliance, such as HIPAA or Sarbanes-Oxley, it’s imperative that companies maintain strict procedures to avoid facing potential fines or lawsuits, and risking consumer distrust. In this article Matt Matsui shares how anaytics technology can keep your business out of regulatory hot water. Read more. >

The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (News – Alert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to name a few). Read more.

The modern contact center landscape is at an interesting point in time, where it appears consolidation is having its way. Shortly after hearing Genesys will be acquiring Interactive Intelligence (News – Alert), the market heard news of KKR’s plans to purchase Calabrio, a firm that has earned recognition from Gartner, Frost & Sullivan and TMC (to name a few). Read more.

Hear more from Tom Goodmanson in this Q&A with tech.mn. >

Hear more from Tom Goodmanson in this Q&A with tech.mn. >

Private-equity giant KKR said Tuesday it had agreed to acquire call-center software maker Calabrio, becoming a major player in the growing business of helping companies to improve their customer interactions. Read more at cfo.com. >

Hear from CEO Tom Goodmanson about plans for Calabrio after an acquisition by private equity firm KKR. Read more via a subscription at BizJournals.com. >

Global investment firm KKR will acquire Calabrio, a provider of customer engagement and analytics software. Financial terms of the transaction were not disclosed, but The Wall Street Journal is reporting that the deal is valued at roughly $200 million. Read more. >

Calabrio, a Minneapolis-based maker of software that studies call-center interactions, is being purchased by KKR & Co., the well-known New York investment group. Read more from the Minneapolis Star Tribune here.

Calabrio, a provider of customer engagement and analytics software, and KKR, a global investment firm, have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Financial terms of the transaction were not disclosed. The closing of the transaction is subject to receipt of regulatory approvals and other customary closing conditions. Find out more from KM World. >

Jason Shubnell of Detroit Free Press covers KKR’s acquisition of Calabrio under Deal Talk.  Read more. >

Calabrio, a provider of customer engagement and analytics software, and KKR & Co. L.P. (KKR), a global investment firm, said that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Read more. >