Calabrio In the News
The latest buzz from around the web.
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A number of Twin Cities tech companies are growing in a good economy, they said, but not all is perfect. Read more from the Star Tribune here.
October 29, 2017
There are very few technology solutions that do everything every customer needs, in just the way they need it—and this isn’t likely to change in the foreseeable future. Read more from Bruno Gruenig’s blog here.
October 17, 2017
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Directors Club Newswire here.
October 10, 2017
If retailers want more from customer relationships, they must hold up their end of the bargain — and that goes far beyond product and price. Read more from Retail Operations Insights here.
October 2, 2017
Could ever-more sophisticated systems transform how businesses measure and improve their productivity through close analysis of their employees’ work patterns? Read more from Engineering & Technology magazine here.
September 19, 2017
With the IDC predicting that by 2018 more than half of all enterprise workloads will be based in the cloud, CEO Tom Goodmanson explains why former doubters should consider this approach for their contact centre platform. Read more from IT Pro Portal here.
September 6, 2017
New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from Destination CRM here.
August 28, 2017
As the stakes get higher the CMO and the chief customer officer – CCO – must learn to work together to stay competitive in the customer experience arena. Read more from Information Age here.
August 23, 2017
BroadSoft, a provider of cloud business software for unified communications, collaboration, and contact center, has enhanced its CC-One cloud contact center solution with workforce optimization (WFO), including quality management, workforce management, and WFO analytics, as well as speech-enabled interactive voice response (IVR). Read more from Smart Customer Service Magazine here.
Rebecca Martin, VP of marketing at Calabrio, shares five top tips on how to meet increasing customer expectations. Read more from Marketing Gazette here
August 14, 2017
Future customer conversations will be with artificial intelligence, but also with humans. Read more from MinuteHack here.
August 11, 2017
Ten years ago, with the advance of marketing technology, the role of the Chief Marketing Officer (CMO) fundamentally changed. As marketing shifted from a cost center to a revenue generator, the C-suite increasingly turned to the CMO for detailed data about marketing’s impact on the bottom line. Read more from MarTechSeries here.
August 10, 2017
To succeed in customer experience, organisations will be expected to seamlessly pair customer interactions with marketing outcomes through processing the right data sets generated directly by products and services, rather than third party web analytics. Read more from Information Age here.
August 9, 2017
After seven years in the making, the Markets in Financial Instruments Directive II is here. Out of the fog of requirements and regulations comes the cloud with an easier path to compliance. Read more from Global Banking and Finance Review here.
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire.com
August 3, 2017
Contact centers were once perceived by organizations as “cost centers”– a department that does not directly generate revenue yet still costs money to run. But with the customer experience gaining momentum and becoming every brand’s top priority, contact centers have undergone an exciting metamorphosis. Read more from SourceForge here.
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire here.
August 1, 2017
Customer Experience is high on the agenda at many businesses currently. The transparency and ease of access across the whole spectrum of B2C and B2B is bringing to question the extent of focus on customer centricity; and where responsibility should lie. Read more from Gary Cook here.
July 31, 2017
Some 15 years after customer experience, or CX, first began to make a real appearance in mainstream business, it seems to now be taking on a more strategic role. Read more from Personnel Today here.
July 27, 2017
Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. Read more from Customer Think here.
July 26, 2017
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