• When call centres damage brands

    November 23, 2017

      While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from HR Director here.

  • Complex customer issues number one challenge for contact centre employees

    November 22, 2017

      While customer experience continues to be the top priority for businesses, a new report reveals that 56 per cent of contact centre employees cite complex customer problems as their top challenge. Read more on Call Centre Briefing here.

  • Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

    November 21, 2017

      Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from BDaily here.

  • Contact centre employees warn lack of support will impact the brand experience – Calabrio

    November 21, 2017

      New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Field Marketing here.

  • Customer support teams find job more challenging than ever

    November 21, 2017

      More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. Read more on the Retail Customer Experience here.

  • Customer Engagement Centre Workforce Optimization Market Rugged Expansion Foreseen by 2025

    November 21, 2017

      The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. Read more on Field Market Research here.

  • Contact Centre Agents warn complex customer issues and lack of support will take their toll

    November 17, 2017

      New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Engage Customer here.

  • How machine learning creates demand for human workers

    November 17, 2017

      Video: How machine learning creates demand for human workers. Watch more on Tech Republic here.

  • Complex Customer Problems and Lack of Support a Challenge for Contact Center Employees

    November 17, 2017

      While customer experience continues to be the top priority for businesses, a new report announced, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact center employees cite complex customer problems as their top challenge, Read more from Contact Center World here.

  • MHTA names award-winning local tech companies

    November 16, 2017

      Ability Network, PeopleNet, Arcserve and Reve Academy were among the organizations honored this week with 2017 Tekne Awards. Read more from the Star Tribune here.

  • The Path to Zero: Why Contact Center Attrition is the Key to the Customer Experience

    November 16, 2017

      The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. Read more from Customer Think here.

  • Wanted: Developer for Grain Belt site

    November 16, 2017

      Another large office building has broken ground in the North Loop, and it already has a major tenant. Read more on TheJournal Minneapolis here.

  • MSP On Deck Podcast

    November 15, 2017

      Calabrio is blowing up their team in Minneapolis. For more watch podcast #10 on Podbean here.

  • Increasingly complex customer problems, lack of support to hurt brands

    November 14, 2017

      Commissioned by Calabrio, a leading provider of customer engagement and analytics software, the study surveyed more than 1,000 contact centre employees in the UK and US to uncover the true health of today’s contact centres. Read more from Total Telecom here.

  • Does your contact centre need a technology boost?

    November 13, 2017

      Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from TechInvestor here.

  • Customer experience at risk due to ill-equipped staff

    November 13, 2017

      Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their company has left them ill-equipped to handle complex customer problems. Read more from Decision Marketing here.

  • Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience

    November 13, 2017

      While customer experience continues to be the top priority for businesses, a new report reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from Directors News Club here.

  • Does your contact centre need a technology boost?

    November 13, 2017

      Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from ITProPortal here.

  • 341: The Race for Real-Time Data | Jenny Kray, CFO, Calabrio

    November 10, 2017

      Join us when Jenny Kray reveals her growing focus on accessing and distributing real-time data to elevate strategic decision-making throughout the Calabrio organization. Read more from CFO Thought Leader here.

  • Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

    November 9, 2017

      Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Channel EMEA here.

  • Calabrio Announces New Calabrio ONE Platform at Global Customer Conference

    November 9, 2017

      Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite—at its global customer conference, Calabrio Customer Connect. Read more from Channel EMEA here.

  • Focus on Your Employees for Customer Retention

    November 2, 2017

      Today’s workforce is transient—the days of a job for life are long gone. That isn’t a bad thing; we learn new skills and different approaches from every place we work. Read more from My Customer here.

  • Fast-growing Calabrio will anchor North Loop office project by Swervo, CPM

    November 2, 2017

      Construction will soon begin on a 10-story North Loop office building that will be anchored by fast-growing tech company Calabrio Inc. Read more from the Minneapolis/St.Paul Business Journal here.

  • Execs in growing Twin Cities tech sector reflect on ingredients of success

    October 29, 2017

      A number of Twin Cities tech companies are growing in a good economy, they said, but not all is perfect. Read more from the Star Tribune here.

  • b+s Blog: Custom Toolbars For Any Occasion: One More Way We Do More

    October 17, 2017

      There are very few technology solutions that do everything every customer needs, in just the way they need it—and this isn’t likely to change in the foreseeable future. Read more from Bruno Gruenig’s blog here.