Calabrio In the News
The latest buzz from around the web.
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Minnesota startups have found great success in the state during the past few years, despite challenges like raising capital, hiring talent that’s a cultural fit, and attracting customers. Read more in Hutchinson Leader here.
January 3, 2018
Artificial intelligence had a breakout year in 2017. But considering the technological and business momentum, AI is poised to have an even bigger year. Here’s a peek at what AI could bring us in 2018 year according to industry and tech experts. Read more on Datanami here.
January 2, 2018
At a time when digital transformation is changing a lot of business processes, M&A activity provides yet another disruption. Read more on TECHdotMN here.
Eight tech execs dissect the big enterprise IT trends in 2018. Get their takes on AI, microservices, edge computing, IT metrics and customer service in the IoT age. Read more on TechTarget here.
December 26, 2017
At a time when digital transformation is changing a lot of business processes, M&A activity provides yet another disruption. Read more on CFO here.
A recent Calabrio report shows that many companies are placing high priority on the customer experience, but not as much focus on improving data security. Read more on the PYMNTS.com here.
December 22, 2017
Rebecca Martin, VP of Marketing at Calabrio highlights new survey data from, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” which explores how contact center agents are being impacted by changes in customer behavior. Read more on MarTech Advisor here.
Take a look at what 31 professionals have to say about what 2018 will have in store when it comes to acquiring and retaining customers and the strategies and technologies needed to do so. Read more on Website Magazine here.
Global Workforce Analytics Market Overview 2017- , Clicksoftware, Aspect, NICE Systems and Workforce Software
Global Workforce Analytics market offers a valuable tool to assess the latest Workforce Analytics market statistics and market scenario. Read more on DailyHover here.
December 18, 2017
The competitive framework study Global Workforce Management Software Market is an in-depth study that covers all the aspects of the industry. Read more on Express Observer here.
When the concept of customer experience came on the scene years ago, the discussion started around how to get back to what customers want – a trusted, meaningful relationship without all the bluster and hype. Read more from Christine Crandall on Openview here.
December 12, 2017
Brands must move away from simply measuring customer engagement success based on efficiency. They must take into account the long-term customer experience outcomes. Read more from Tom Goodmanson on My Customer here.
December 7, 2017
There are a number of clear benefits to businesses of all size that go the a la carte route. Read more on Customer Think here.
Contact Center Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Negatively Impact the Brand Experience
The idea that “the customer is always right” is rooted in the understanding that consumers are the drivers of brand success. Read more on CRMXchange here.
A new study by Calabrio reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on the Beyond Philosophy Blog here.
December 6, 2017
A new study reports that the majority of call center employees don’t feel trained to handle customer problems, making their jobs stressful and demotivating. Read more on Call Centre Helper here.
To maintain a high level of customer satisfaction in today’s always-on digital world, brands must deliver great experiences and exceed expectations for relevance and personalization with every customer interaction. Read more on MyCustomer here.
November 29, 2017
While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from HR Director here.
November 23, 2017
While customer experience continues to be the top priority for businesses, a new report reveals that 56 per cent of contact centre employees cite complex customer problems as their top challenge. Read more on Call Centre Briefing here.
November 22, 2017
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from BDaily here.
November 21, 2017
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