Calabrio In the News
The latest buzz from around the web.
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New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Field Marketing here.
November 21, 2017
More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. Read more on the Retail Customer Experience here.
The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. Read more on Field Market Research here.
New Calabrio study reveals complicated customer issues are the number one challenge facing contact centre employees, and brands are failing to provide needed support. Read more from Engage Customer here.
November 17, 2017
Video: How machine learning creates demand for human workers. Watch more on Tech Republic here.
While customer experience continues to be the top priority for businesses, a new report announced, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact center employees cite complex customer problems as their top challenge, Read more from Contact Center World here.
Ability Network, PeopleNet, Arcserve and Reve Academy were among the organizations honored this week with 2017 Tekne Awards. Read more from the Star Tribune here.
November 16, 2017
The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. Read more from Customer Think here.
Another large office building has broken ground in the North Loop, and it already has a major tenant. Read more on TheJournal Minneapolis here.
Calabrio is blowing up their team in Minneapolis. For more watch podcast #10 on Podbean here.
November 15, 2017
Commissioned by Calabrio, a leading provider of customer engagement and analytics software, the study surveyed more than 1,000 contact centre employees in the UK and US to uncover the true health of today’s contact centres. Read more from Total Telecom here.
November 14, 2017
Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from TechInvestor here.
November 13, 2017
Contact centre agents might be manning the front line of brands’ customer experience efforts but the majority (60%) admit their company has left them ill-equipped to handle complex customer problems. Read more from Decision Marketing here.
Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience
While customer experience continues to be the top priority for businesses, a new report reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. Read more from Directors News Club here.
Contact centres across the UK need to invest in new technology to ensure both workers and customers benefit, study finds. Read more from ITProPortal here.
Join us when Jenny Kray reveals her growing focus on accessing and distributing real-time data to elevate strategic decision-making throughout the Calabrio organization. Read more from CFO Thought Leader here.
November 10, 2017
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Channel EMEA here.
November 9, 2017
Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite—at its global customer conference, Calabrio Customer Connect. Read more from Channel EMEA here.
Today’s workforce is transient—the days of a job for life are long gone. That isn’t a bad thing; we learn new skills and different approaches from every place we work. Read more from My Customer here.
November 2, 2017
Construction will soon begin on a 10-story North Loop office building that will be anchored by fast-growing tech company Calabrio Inc. Read more from the Minneapolis/St.Paul Business Journal here.
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