• SpeechTechMag.com – Suite Evolution Drives Contact Centers

    September 16, 2011

      Bundling apps improves data management, customer experience

      Customers today are more demanding and knowledgeable about the companies with which they do business. With a few taps on their smartphones, they can search companies’ Web sites for product and pricing information, patrol product review sites, and read opinions from peers on social media. […] Read more.

  • CFO.com – Spies Like You?

    August 16, 2011

      Should companies monitor employees’ use of social-media sites?

      The days when a company could simply un-friend social media — hiding it behind a firewall so employees couldn’t access it — are disappearing faster than yesterday’s “Trending Now” topics on Twitter. […] Read more.