Calabrio In the News
The latest buzz from around the web.
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REMOTE WORKING IS RISKY BUT DOESN’T HAVE TO BE WITH SECURE PAYMENTS
June 7, 2022
Rob Crutchington discusses how the cloud, open banking and the latest SCA regulations. Read more from Contact Centres here.
REMOTE WORKING IS RISKY BUT DOESN’T HAVE TO BE WITH SECURE PAYMENTS
June 7, 2022
Rob Crutchington discusses how the cloud, open banking and the latest SCA regulations. Read more from Contact Centres here.
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TMCNet: Analytics Enable Understanding, Preparedness & Improved Products and Services
Analytics is what happens when we put our data to work for us. And everybody by now seems to understand the potential value of big data. Read more from TMCNet here.
March 28, 2018
Call Center Times: Taking The Pain Out Of Forecasting – Q and A with Calabrio
Taking The Pain Out Of Forecasting – Q and A with Calabrio. Read more from Call Center Times here.
March 27, 2018
Contact Center World: New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change
Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from Contact Center World here.
March 26, 2018
MarTech Series: Calabrio Study: C-Level Execs Rely on Limited Data to Drive Business Change
New Findings by a Calabrio Report Show Organizations Ignore Crucial Sources of Customer Feedback, Thus Missing out on Opportunities to Meet Customer Expectations. Read more from MarTech Series here.
Marketing Industry News: C-Level Executives Rely on Limited Data to Drive Business Change
Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from Marketing Industry News here.
Digital Strategy Consulting: Top bosses ‘rely on limited data’ to drive business change
Organisations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations, according to new research. Read more from Digital Strategy Consulting here.
Bdaily: C-level executives rely on limited data to drive business change
Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from Bdaily here.
Netimperative: Top bosses ‘rely on limited data’ to drive business change
Organisations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations, according to new research. Read more from Netimperative here.
Forbes: The Two Surprising Impacts That Intelligent Voice Assistants Are Having On Customer Experience
The Two Surprising Impacts That Intelligent Voice Assistants Are Having On Customer Experience. Read more from Forbes here.
Real Business: The breaking point: Keeping the human in customer experience
By now, business owners and entrepreneurs know building a successful company starts with the customer experience. In fact, 72 per cent say improving the experience is at the top of the list. Read more from Real Business here.
Econsultancy: The best digital marketing stats we’ve seen this week
A new report from Calabrio has revealed marketing decision-makers are relying on too few data sources. Read more from Econsultancy here.
March 23, 2018
DataIQ: Firms relying on too few data sources to drive strategies
Businesses might be gathering more customer data than ever before but most are falling back on just a few sources of information which are the easiest to work with rather than tapping into all the data that is available to them. Read more from DataIQ here.
ITProPortal: Businesses not utilising the full potential of their data
Calabrio report find that companies know data is crucial when making decisions, but aren’t getting all the information they need. Read more from ITProPortal here.
Channel EMEA: C-Level Executives Rely on Limited Data to Drive Business Change
Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from Channel EMEA here.
March 22, 2018
Adweek: The Widening Gap Between Customer Service and the Customer
Over half of customer service agents find dealing with complex issues to be one of the most challenging things about their job. Read more from Adweek here.
March 15, 2018
ITProPortal: The customer experience breaking point
In a technology-driven world, the top priority should still be creating a relationship between the brand and individual customer, and that simply cannot be done by solely relying on the latest and greatest solutions. Read more from ITProPortal here.
March 9, 2018
Speech Technology: Speech Analytics: Showing Great Promise Thanks to AI and Machine Learning
Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages. Read more from Speech Technology here.
MarTech Advisor: Connecting Contact Centres with competitive advantage: with Tom Goodmanson, President and CEO at Calabrio
The concept of contact centers is not new. But given the dynamics of modern-day marketing, what are some of the ways they have transitioned? And more specifically, how do contact center analytics help power insights and future campaigns? Read more from MarTech Advisor here.
March 7, 2018
DestinationCRM.com: As the WFO Market Evolves, Will Vendors Adapt?
New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from DestinationCRM.com here.
March 5, 2018
Twin Cities Business: Who Shot the Warehouse District?
A true Minneapolis story: the best intentions, questionable results. Read more from Twin Cities Business here.
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