Calabrio In the News

Tech CEOs: This Year’s Favorite Books

While writing my posts Forbes.com, I have a chance to talk to many CEOs.  Often I will ask them what books they have read recently. Read more from Forbes here.

January 8, 2019

TechBytes with Rebecca Martin, CMO, Calabrio

I’m the Chief Marketing Officer at Calabrio, which is a customer engagement and analytics software company. My job is to get to the heart of what customers want and make sure we’re delivering on our brand promise at every point in their journey. Read more from MarTech Series here.

The CEO Interview: Thomas Goodmanson at Calabrio

Thomas Goodmanson introduces us to Calabrio, before discussing the growing importance of data to the contact centre and the future of chatbots. Read more from Call Centre Helper here.

Experts Offer Predictions for M-Commerce in 2019 – RetailTechNews

RetailTechNews has asked industry thought leaders what they believe 2019 will hold for the retail sector. Today’s topic sees experts take a closer look at what next year has in store for m-commerce. Read more from the MVNO Blog here.

December 13, 2018

The breaking point: Keeping the human in customer experience

It’s clear that customers are driving brands to transform, and many organisations are turning to technology to make necessary CX improvements. Read more from The Directors Club here.

What does the human voice add to the customer experience?

Despite what seemed like a cultural shift towards consumer dependence on social media for contacting, reviewing and engaging with businesses, the power of voice is on the rise once more. Read more from the Digital Marketing Association here.

November 28, 2018

Why Companies Aren’t Delivering On Omnichannel Expectations

Many retail businesses aren’t delivering a true omnichannel experience for customers. Read more from Minutehack here.

November 27, 2018

KKR raises its investment in Minneapolis-based Calabrio

Calabrio, a Minneapolis-based maker of customer analytics software for retailers and other businesses, has received a second major investment from KKR, the giant New York investment firm that bought a controlling stake in the company two years ago. Read more from the Minneapolis Star Tribune here.

November 26, 2018

The Path to Customer Centricity

Marketers are constantly looking for new ways to connect with customers and earn their loyalty. A recent report by Calabrio highlights just how much change marketers face every day: 81% of chief marketing officers (CMOs) say they have experienced digital disruption in the past 12 to 18 months compared to 59% of CEOs. Read more from […]

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

“Calabrio is taking the world’s contact centers to the cloud,” said John Park, Calabrio’s Chairman of the Board and Member at KKR. Read more from Contact Center World here.

More Cash For Calabrio As Company Grows Locally Post PE

Private equity (PE) funds are increasingly interested in tech around the world and considering all the opportunities here, there’s now more than 30 PE-owned tech companies in Minnesota. Read more from TechdotMN here.

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

“As cloud transformation accelerates across every industry and every aspect of the enterprise, the cloud-based contact center is rapidly becoming the model for many innovative and successful organizations,” said Tom Goodmanson, president and CEO at Calabrio. Read more from Call Center Times here.

Calabrio: Calabrio Receives Investment from KKR

Calabrio, a Minneapolis, MN-based provider of customer engagement and analytics software, received a follow-on investment from KKR. Read more from the Owler here.

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

With this investment, Calabrio will continue its focus on providing world-class products and services to customers who increasingly want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. Read more from AiThority here.

KKR invests in Calabrio

Minneapolis-based Calabrio, a provider of customer engagement and analytics software, has secured an undisclosed amount of funding. The investor was KKR. Read more from PE Hub Network here.

Calabrio Raises Funding from KKR in Follow-On Investment

With this investment, Calabrio will continue its focus on providing world-class products and services to customers who increasingly want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. Read more from MarTech Advisor here.

Calabrio Raises Investment from KKR for Continued Growth in Analytics

Calabrio, a leading provider of customer engagement and analytics software, announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from MarTech Series here.

How to Turn Black Friday Shoppers into Loyal Customers

During this period, shoppers are on the hunt for a deal, and business are more than willing to deliver. Read more from RetailTechNews here.

How to Turn Black Friday Shoppers into Long-Term Customers

Marketers should use the shopping holiday to think about long-term retention, not just short-term sales. Here’s how to jumpstart the ability to create a customer for life. Read more from PerformanceIN here.

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

Calabrio, a leading provider of customer engagement and analytics software, announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from Bdaily here.