• 5 Ways to WOW Customers

    April 26, 2021

      Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Read more from Call Centre Helper here.

  • Test Your CX Knowledge By Entering Calabrio Big CX Quiz

    April 26, 2021

      CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. Read more from Contact-Centres here.

  • It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz

    April 26, 2021

      Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd?. Read more from Directors’ Club News here.

  • Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

    April 21, 2021

      Using the out-of-the-box solution, organisations gain immediate value with comprehensive dashboards that disseminate intelligent analytics-driven insights from the contact centre and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact centre itself. Read more from Customer Service Manager here.

  • Calabrio Launches Enterprise Customer Experience Intelligence (CXI)

    April 21, 2021

      Calabrio, a customer experience intelligence provider, today launched Enterprise Customer Experience Intelligence (CXI) for voice-of-the-customer business intelligence. Read more from Smart Customer Service here.

  • Telco Spark selects Calabrio’s cloud-based WFM solution

    April 21, 2021

      Calabrio’s cloud-based workforce management (WFM) solution chosen by New Zealand’s largest telecommunications company to manage frontline staff workloads. Read more from Business Chief here.

  • Daily AI Roundup: The 5 Coolest Things on Earth Today

    April 20, 2021

      Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from AiThority here.

  • Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution

    April 20, 2021
  • Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution

    April 20, 2021
  • Thoma Bravo has completed completion of its acquisition of Calabrio, a software company focused on customer experience intelligence

    April 20, 2021

      Thoma Bravo has completed completion of its acquisition of Calabrio, a software company focused on customer experience intelligence. Read more from Channele2e here.

  • Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution

    April 20, 2021

      Too many businesses are spending valuable time and resources searching for answers that are right in front of them. Read more from SalesTechSeries here.

  • Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution

    April 20, 2021

      Using the out-the-box solution, organizations gain immediate value with comprehensive dashboards that disseminate intelligent, analytics-driven insights from the contact center and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact center itself. Read more from TMC Net here.

  • Spark taps Calabrio for United Front Line initiative

    April 20, 2021

      The Spark initiative is designed so that resources will flow to where the customer is. Read more from Reseller News here.

  • Thoma Bravo Completes Acquisition Of Calabrio

    April 19, 2021

      Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from Workforce Management here.

  • Thoma Bravo Completes Acquisition Of Calabrio

    April 19, 2021

      Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from MarTech Series here.

  • News from the week beginning 12th April

    April 19, 2021

      Last week, research by Sage looked at the impact of the pandemic on small and mid-sized businesses in the US. Read more from Enterprise Times here.

  • CX in focus: Turn contact centre staff into brand ambassadors

    April 17, 2021

      The global pandemic has changed the way we live, work and do business. Read more from Fresh Business Thinking here.

  • Spark NZ Selects Calabrio As Part Of Unified Front Line Initiative

    April 16, 2021

      The new Calabrio WFM, with embedded Data Explorer reporting, replaces an on-premises platform and will manage the workload of frontline staff to accommodate peaks and troughs in customer demand across omni-channel touchpoints including voice, digital and in-person. Read more from HR Tech Series here.

  • Spark Kicked off a new initiative with Calabrio to align customer and employee experiences

    April 16, 2021

      Spark, New Zealand’s telecommunications and digital services company, chooses to support 1500 employees in the multi-channel customer services with the help of Calabrio. Read more from Customer Experience Magazine here.

  • Spark selects new platform for workers

    April 16, 2021

      Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Remote Worker Tech here.

  • Spark selects new platform for workers

    April 16, 2021

      Spark went with Calabrio, a customer experience intelligence company. Read more from ITbrief here.

  • Spark selects new platform for workers

    April 16, 2021

      Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Bizedge here.

  • Preparing For Life After COVID-19 – Starting With Your Employees

    April 16, 2021

      The global pandemic has changed the way we live, work and do business. Read more from Customer Service Manager here.

  • News : Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 15, 2021

      Calabrio, a customer experience intelligence company, has been selected by Spark, a New Zealand telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Contact Center World here.

  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

    April 14, 2021

      Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Directors’ Club Newswire here.