Calabrio In the News

Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Read more from Call Centre Helper here.

CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. Read more from Contact-Centres here.

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd?. Read more from Directors’ Club News here.

Using the out-of-the-box solution, organisations gain immediate value with comprehensive dashboards that disseminate intelligent analytics-driven insights from the contact centre and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact centre itself. Read more from Customer Service Manager here.

Calabrio, a customer experience intelligence provider, today launched Enterprise Customer Experience Intelligence (CXI) for voice-of-the-customer business intelligence. Read more from Smart Customer Service here.

Calabrio’s cloud-based workforce management (WFM) solution chosen by New Zealand’s largest telecommunications company to manage frontline staff workloads. Read more from Business Chief here.

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from AiThority here.

Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Read more from Virtual Strategy Magazine here.

Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Read more from My Tech Decisions here.

Thoma Bravo has completed completion of its acquisition of Calabrio, a software company focused on customer experience intelligence. Read more from Channele2e here.

Too many businesses are spending valuable time and resources searching for answers that are right in front of them. Read more from SalesTechSeries here.

Using the out-the-box solution, organizations gain immediate value with comprehensive dashboards that disseminate intelligent, analytics-driven insights from the contact center and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact center itself. Read more from TMC Net here.

The Spark initiative is designed so that resources will flow to where the customer is. Read more from Reseller News here.

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from Workforce Management here.

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from MarTech Series here.

Last week, research by Sage looked at the impact of the pandemic on small and mid-sized businesses in the US. Read more from Enterprise Times here.

The global pandemic has changed the way we live, work and do business. Read more from Fresh Business Thinking here.

The new Calabrio WFM, with embedded Data Explorer reporting, replaces an on-premises platform and will manage the workload of frontline staff to accommodate peaks and troughs in customer demand across omni-channel touchpoints including voice, digital and in-person. Read more from HR Tech Series here.

Spark, New Zealand’s telecommunications and digital services company, chooses to support 1500 employees in the multi-channel customer services with the help of Calabrio. Read more from Customer Experience Magazine here.

Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Remote Worker Tech here.

Spark went with Calabrio, a customer experience intelligence company. Read more from ITbrief here.

Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Bizedge here.

The global pandemic has changed the way we live, work and do business. Read more from Customer Service Manager here.

Calabrio, a customer experience intelligence company, has been selected by Spark, a New Zealand telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Contact Center World here.

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Directors’ Club Newswire here.