Press Coverage - Calabrio

Calabrio In the News

The latest buzz from around the web.

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Calabrio Investment Continues Growth into the Cloud

Calabrio has announced it has raised a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from Call Centre helper here.

November 16, 2018

What does the human voice add to the customer experience?

Despite what seemed like a cultural shift towards consumer dependence on social media for contacting, reviewing and engaging with businesses, the power of voice is on the rise once more. Read more from The Telemarketing Company here.

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

Calabrio, a leading provider of customer engagement and analytics software announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from Director’s Club here.

Interview with Richard McElroy, General Manager at Calabrio Canada & Innovation Center

As the General Manager of Calabrio’s Innovation Center, I help our customers achieve their business goals, solve their toughest problems using Calabrio ONE software, and drive internal innovation in order to make Calabrio software and solutions even better. Read more from Ai Thority here.

Top of the Morning

Minneapolis-based provider of customer engagement and analytics software, raised an undisclosed amount of funding from existing backer KKR. Read more from Axios here.

Calabrio Receives Investment from KKR

The company intends to use the funds to continue its focus on providing products and services to customers who want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. Read more from Finsmes here.

Calabrio’s Suite Is the One for Radial

Radial, a multinational e-commerce company based in King of Prussia, Pa., provides order management, payment processing, order routing, fulfillment, and analytics for companies like Godiva, GameStop, DSW, and Shoe Carnival. Read more from Destination CRM here.

November 9, 2018

Customer Expectations Are at an All-Time High — How Marketers Can Rise to the Occasion

When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its understanding of its customers.  Read more from MarTech Series here.

Calabrio Releases a New Version of Calabrio ONE Platform

 Calabrio, a provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite..  Read more from MarTech Advisor here.

Calabrio Enhances Calabrio ONE

The latest version of Calabrio ONE offers new workforce management features that bring greater accuracy and predictability into scheduling and forecasting for large contact center workforces.  Read more from SmartCustomerService here.

Calabrio Releases Calabrio ONE with Speech Analytics and Other Workforce Management Features

New WFM features drive accuracy and predictability into scheduling and forecasting for large contact center workforces. Read more from KM World here.

Delivering The Ultimate Omnichannel Experience Starts With The Contact Center

There’s no way around it—customers want digital self-service options. Whether it’s an app-based system that allows a customer to walk in and pick up an order, or the ability to text a question about a product and receive an immediate answer, customers expect access to brands when and how they want. Read more from Call Center […]

October 26, 2018


It’s clear that digital self-service is key to continued success, but simply having a strategy isn’t enough. Read more from Total Retail here.

How brick-and-mortar retailers can bring personalization in-store to compete with e-tailers

If we’re living through a “retail apocalypse” that spells doom for brick-and-mortar retail, as many have suggested, why are e-commerce leaders like Amazon, Alibaba, and so focused on building their own brick-and-mortar networks? Read more from Business Insider here.

Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences

Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences. Read more from UC Today here.

October 15, 2018

Q&A with Calabrio: on Digital Self-Service Adoption and Improving Service Quality Consistency Across Channels

In the quest to achieve efficiency in customer care and improve overall customer satisfaction, many organizations today are implementing digital self-service technologies, such as mobile apps and online portals, bots, chat, and text messaging. Read more from SourceForge here.

QA in an Omnichannel World

Customers expect choices when they need to reach out for service or support. They want to interact with brands via their preferred channel, be it voice, text, chat, social media or email. Read more from Contact Center Pipeline here.

UK firms struggle to support digital self service

Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Netimperative here.

October 9, 2018

John Lewis Partnership Profits Fall 99%: The Industry Reacts

Profits at the John Lewis Partnership have fallen to almost zero in the first half of the year, as the department store chain looks to match discounting ‘extravaganza days’ by rivals such as House of Fraser and Debenhams. Read more from RetailTechNews here.

September 25, 2018

As consumer expectations rise, brands find new data to personalize experience

Consumer expectations continue to rise—but so do concerns of data privacy. Read more from ClickZ here.

September 17, 2018

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