Calabrio In the News
The latest buzz from around the web.
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Calabrio has announced it has raised a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from Call Centre helper here.
November 16, 2018
Despite what seemed like a cultural shift towards consumer dependence on social media for contacting, reviewing and engaging with businesses, the power of voice is on the rise once more. Read more from The Telemarketing Company here.
Calabrio, a leading provider of customer engagement and analytics software announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Read more from Director’s Club here.
As the General Manager of Calabrio’s Innovation Center, I help our customers achieve their business goals, solve their toughest problems using Calabrio ONE software, and drive internal innovation in order to make Calabrio software and solutions even better. Read more from Ai Thority here.
Minneapolis-based provider of customer engagement and analytics software, raised an undisclosed amount of funding from existing backer KKR. Read more from Axios here.
The company intends to use the funds to continue its focus on providing products and services to customers who want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. Read more from Finsmes here.
Radial, a multinational e-commerce company based in King of Prussia, Pa., provides order management, payment processing, order routing, fulfillment, and analytics for companies like Godiva, GameStop, DSW, and Shoe Carnival. Read more from Destination CRM here.
November 9, 2018
When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its understanding of its customers. Read more from MarTech Series here.
Calabrio, a provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite.. Read more from MarTech Advisor here.
The latest version of Calabrio ONE offers new workforce management features that bring greater accuracy and predictability into scheduling and forecasting for large contact center workforces. Read more from SmartCustomerService here.
New WFM features drive accuracy and predictability into scheduling and forecasting for large contact center workforces. Read more from KM World here.
There’s no way around it—customers want digital self-service options. Whether it’s an app-based system that allows a customer to walk in and pick up an order, or the ability to text a question about a product and receive an immediate answer, customers expect access to brands when and how they want. Read more from Call Center […]
October 26, 2018
It’s clear that digital self-service is key to continued success, but simply having a strategy isn’t enough. Read more from Total Retail here.
If we’re living through a “retail apocalypse” that spells doom for brick-and-mortar retail, as many have suggested, why are e-commerce leaders like Amazon, Alibaba, and JD.com so focused on building their own brick-and-mortar networks? Read more from Business Insider here.
Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences. Read more from UC Today here.
October 15, 2018
Q&A with Calabrio: on Digital Self-Service Adoption and Improving Service Quality Consistency Across Channels
In the quest to achieve efficiency in customer care and improve overall customer satisfaction, many organizations today are implementing digital self-service technologies, such as mobile apps and online portals, bots, chat, and text messaging. Read more from SourceForge here.
Customers expect choices when they need to reach out for service or support. They want to interact with brands via their preferred channel, be it voice, text, chat, social media or email. Read more from Contact Center Pipeline here.
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Netimperative here.
October 9, 2018
Profits at the John Lewis Partnership have fallen to almost zero in the first half of the year, as the department store chain looks to match discounting ‘extravaganza days’ by rivals such as House of Fraser and Debenhams. Read more from RetailTechNews here.
September 25, 2018
Consumer expectations continue to rise—but so do concerns of data privacy. Read more from ClickZ here.
September 17, 2018
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