• Preparing For Life After COVID-19 – Starting With Your Employees

    June 8, 2021

      When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening.  Read more from Contact Center World here.

  • Key Takeaways: 2021 Magic Quadrant for Workforce Engagement Management

    June 7, 2021

      According to Gartner, workforce engagement management has not yet been widely embraced by most businesses. Read more from Solutions Review here.

  • What’s Stopping You From Becoming a Connected Enterprise?

    June 3, 2021

      The secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to work together on cultivating better customer relationships. Read more from Call Centre Helper here.

  • What’s stopping you from becoming a Connected Enterprise?

    June 3, 2021

      Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Directors Club Newswire here.

  • What’s Stopping You From Becoming a Connected Enterprise?

    June 3, 2021

      Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Customer Service Manager here.

  • Cloudera Enters into Definitive Agreement to be Acquired by Clayton, Dubilier & Rice and KKR for $5.3 Billion

    June 2, 2021

      “This transaction provides substantial and certain value to our shareholders while also accelerating Cloudera’s long-term path to hybrid cloud leadership for analytics that span the complete data lifecycle – from the Edge to AI,” said Rob Bearden, CEO of Cloudera. Read more from vmblog here.

  • Cloudera Enters into Definitive Agreement to be Acquired by Clayton, Dubilier & Rice and KKR for $5.3 Billion

    June 2, 2021

      The transaction will result in Cloudera becoming a private company and is expected to close in the second half of 2021. Read more from Sales Tech Star here.

  • State of the Contact Center 2021: Cloud is Here. What’s Next? Part 4.

    June 2, 2021

      One of the most common concerns cited in cloud adoption conversations is security. Read more from Customer Zone 360 here.

  • Cloudera signs multi-billion dollar deal to go private

    June 1, 2021

      Transaction is valued at $5.3bn. Read more from Tech Radar here.

  • Turning Lessons from the Past into a Blueprint for the Future-Proofed Contact Center

    June 1, 2021

      Adaptations made to survive the pandemic will guide the contact center’s continuous evolution in coming years. Read more from Contact Center Pipeline here.

  • Cloudera Enters into Definitive Agreement to be Acquired by Clayton, Dubilier & Rice and KKR for $5.3 Billion

    June 1, 2021

      The Board of Directors of Cloudera (the “Board”) has unanimously approved the transaction and recommends that the Cloudera shareholders approve the transaction and adopt the merger agreement. Read more from TMCnet Telecommunications here.

  • Calabrio names first local channel chief

    May 28, 2021

      Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief. Read more from Vietname Explorer here.

  • What’s next for contact centres that moved to the cloud during the pandemic?

    May 28, 2021

      Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. Read more from Enterprise Times here.

  • CALABRIO WFM ROI CALCULATOR

    May 26, 2021

      See how much you can save with automated, next-gen workforce management. Read more from Call Centre Verband here.

  • How to Raise the Profile of Your Contact Centre

    May 24, 2021

      Our panel of experts discuss how you can improve your contact centre’s reputation across the entire business. Read more from Call Centre Helper here.

  • Calabrio names first local channel chief

    May 21, 2021

      Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief.  Read more from CRN Australia Online here.

  • State of the Contact Center 2021: Cloud is Here, What’s Next? Part 3

    May 20, 2021

      By aggregating vast quantities of business data across the cloud and applying tools to analyze behaviors, contact center leaders are discovering valuable insights that help optimize business processes. Read more from Customer Zone 360 here.

  • Learning From The Past To Future-Proof Your Customer Service Operation

    May 17, 2021

      In a business technology sense, this boils down to the increased importance of the cloud. Read more from Forbes here.

  • 8 Useful Customer Journey Mapping Tools and Techniques

    May 17, 2021

      Our panel of experts share their favourite examples of tools and techniques to improve your customer journey mapping initiatives. Read more from Call Centre Helper here.

  • Top Three Characteristics of a Connected Enterprise

    May 12, 2021

      What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Call Centre Helper here.

  • Top Three Characteristics of a Connected Enterprise

    May 12, 2021

      What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Customer Service Manager here.

  • Top Three Characteristics of a Connected Enterprise

    May 12, 2021

      What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Contact Centres here.

  • Top Three Characteristics of a Connected Enterprise

    May 12, 2021

      What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Directors’ Club Newswire here.

  • State of the Contact Center 2021: Cloud is Here, What’s Next? Part 2

    May 12, 2021

      Although reactive at the time, many contact center leaders jumped in headfirst to cloud adoption and discovered enormous benefits to the business – well beyond the inherent scalability and flexibility that was expected. Read more from Customer Zone 360 here.

  • Cloud-First Approach Key To Unlocking True Business Potential For Contact Centers

    May 11, 2021

      Ross Daniels, chief marketing officer, Calabrio, discusses why using the cloud to its full potential is imperative to the success of the contact center. Read more from Toolbox here.