Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Ignites What’s Next with European Customers at Stockholm and Manchester Conferences


Calabrio Ignites What’s Next with European Customers at Stockholm and Manchester Conferences Calabrio Customer Connect events offer opportunities to learn, network and experience latest in workforce engagement management and customer experience intelligence use cases and best practices Minneapolis, MN — November 12, 2019— Calabrio, the customer experience intelligence company, today kicks off its Calabrio Customer [...]

November 11, 2019


Calabrio Appoints Josh Jabs as Chief Technology Officer


Calabrio Appoints Josh Jabs as Chief Technology Officer Global technology executive to scale delivery of Calabrio’s leading workforce engagement and customer analytics technology Minneapolis, MN — November 6, 2019— Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering [...]

November 6, 2019


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference Winners demonstrate the power of Calabrio solutions to increase employee and customer engagement, and enrich human interactions San Antonio, TX — October 15, 2019 — Calabrio, the customer experience intelligence company, announced the winners of the third annual ONE Awards and first-ever analytics competition during its annual […]

October 15, 2019


Calabrio’s Global Conference Features 50 Customers Sharing Successes and Strategies


Calabrio’s Global Conference Features 50 Customers Sharing Successes and Strategies Annual customer conference showcases new customer and agent engagement product demos and integrations, self-scheduling capabilities and special keynote address by Shep Hyken Minneapolis, MN — October 14, 2019 — Calabrio, the customer intelligence company, today announced it will kick off its Calabrio Customer Connect (C3) conference, today […]

October 14, 2019


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace Minneapolis, MN — October 3, 2019— Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to [...]

October 13, 2019


Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management


Customers rate the company a 4.4 out of 5 for Workforce Engagement Management based on 115 reviews as of June 19, 2019 MINNEAPOLIS – June 19, 2019 – Calabrio, the customer experience intelligence company, today announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. “We are [...]

June 19, 2019


Calabrio Named Star Tribune Top 150 Workplace for the Sixth Year in a Row


Company recognized among top midsize employers in Minnesota Minneapolis, MN — June 13, 2019— Calabrio, the customer experience intelligence company, announced today that it has been named one of the Top Workplaces in Minnesota by the Star Tribune for the sixth consecutive year. “Our momentum and growth as a company has been tremendous, and our [...]

June 13, 2019


Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence


Combined company ranks among largest contact center workforce management providers MINNEAPOLIS – June 3, 2019 – Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions [...]

June 3, 2019


Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite


Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users Minneapolis, MN and Orlando — March 19, 2019 — Calabrio, the customer experience intelligence company, today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization [...]

March 19, 2019


Calabrio Achieves Advanced Technology Partner Status in the Amazon Web Services Partner Network


Accreditation underscores reliability of Calabrio’s leading cloud-based suite for customer and agent engagement. Minneapolis, MN — March 5, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The new APN Partner status is [...]

March 5, 2019


Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management


Minneapolis, MN — February 18, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has recognized Calabrio as a Visionary in the February 2019 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM) for the third consecutive year. The company was recognized for its ability to execute and completeness of vision. According to [...]

February 18, 2019


Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution


Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement Minneapolis, MN — February 7, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily [...]

February 7, 2019


Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth


Experienced technology executive John Norton to shape and drive Calabrio’s global sales strategy Minneapolis, MN — January 24, 2019 — Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. [...]

January 24, 2019


Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics


Funding fuels continued SaaS success as customers transition to the cloud Minneapolis, MN — November 13, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. With this investment, Calabrio will continue its focus on providing [...]

November 13, 2018


Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities


Enhancements automate and simplify management and administration for large-scale WFO deployments Minneapolis, MN — October 30, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to [...]

October 30, 2018


Calabrio Hosts Annual EMEA User Conference to Amplify the Voice of the Customer


London, UK — 9 October, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today hosts its annual customer event, Calabrio Customer Connect (C3) EMEA in London. A leading conference for customer service and experience professionals, C3 EMEA is committed to providing attendees with in-depth learning and networking via a full day of breakout [...]

October 9, 2018


Calabrio Announces ONE Award Winners at Global User Conference, Calabrio Customer Connect


Winners drive innovation in the contact center through employee and customer engagement Nashville, TN — September 12, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the second annual ONE Awards during its customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive innovation in the contact [...]

September 12, 2018


New Calabrio Survey Finds Companies Aren’t Delivering an Impactful Omnichannel Experience


Findings—launched at global customer conference—reveal a lack of comprehensive omnichannel strategies prevent organizations from delivering a seamless quality experience Nashville, TN — September 11, 2018 — Companies are facing increased customer demand for digital self-service options, such as chat and text messaging, but many are quick to add new channels of communication without first addressing internal barriers. [...]

September 11, 2018


Calabrio User Conference to Amplify Customer and Employee Engagement


 Calabrio Customer Connect features 65+ breakout sessions with 30 customer speakers, ask the experts sessions and a new partner experience Minneapolis, MN — August 23, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced today it will kick off its 2018 Calabrio Customer Connect (C3)  customer conference series September 10-13, 2018 at the [...]

August 23, 2018


New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World


Results show organizations that create emotional connections with customers will increase customer retention and satisfaction Minneapolis, MN — June 27, 2018 — Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth [...]

June 27, 2018


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