Calabrio Press Releases

Press Releases

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UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions


UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach Minneapolis, MN — June 30, 2020 — UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, today announced [...]

June 30, 2020


Star Tribune Names Calabrio a 2020 Top 150 Workplace


Star Tribune Names Calabrio a 2020 Top 150 Workplace Distinction marks seventh year in a row for Calabrio; based on employee responses measuring engagement, organizational health and satisfaction Minneapolis, MN, June 29, 2020 — Calabrio, the customer experience intelligence company, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune [...]

June 29, 2020


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers Results show most contact centers are embracing work changes and expect them to benefit the industry long term Minneapolis — June 23, 2020 — Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations [...]

June 23, 2020


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Minneapolis — March 3, 2020 — Calabrio, the customer experience intelligence company, today announced a deep technology integration [...]

March 3, 2020


Calabrio Named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running


Calabrio Named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running Calabrio recognized as a Visionary, also named the only 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management Minneapolis — February 24, 2020 — Calabrio, the customer experience intelligence company, has been named a Visionary in [...]

February 24, 2020


CALABRIO IGNITES WHAT’S NEXT WITH EUROPEAN CUSTOMERS AT STOCKHOLM AND MANCHESTER CONFERENCES


CALABRIO IGNITES WHAT’S NEXT WITH EUROPEAN CUSTOMERS AT STOCKHOLM AND MANCHESTER CONFERENCES Calabrio Customer Connect events offer opportunities to learn, network and experience latest in workforce engagement management and customer experience intelligence use cases and best practices Minneapolis, MN — November 12, 2019— Calabrio, the customer experience intelligence company, today kicks off its Calabrio Customer Connect [...]

November 11, 2019


CALABRIO APPOINTS JOSH JABS AS CHIEF TECHNOLOGY OFFICER


CALABRIO APPOINTS JOSH JABS AS CHIEF TECHNOLOGY OFFICER Global technology executive to scale delivery of Calabrio’s leading workforce engagement and customer analytics technology Minneapolis, MN — November 6, 2019— Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering Calabrio [...]

November 9, 2019


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference Winners demonstrate the power of Calabrio solutions to increase employee and customer engagement, and enrich human interactions San Antonio, TX — October 15, 2019 — Calabrio, the customer experience intelligence company, announced the winners of the third annual ONE Awards and first-ever analytics competition during its annual […]

October 15, 2019


Calabrio’s Global Conference Features 50 Customers Sharing Successes and Strategies


Calabrio’s Global Conference Features 50 Customers Sharing Successes and Strategies Annual customer conference showcases new customer and agent engagement product demos and integrations, self-scheduling capabilities and special keynote address by Shep Hyken Minneapolis, MN — October 14, 2019 — Calabrio, the customer intelligence company, today announced it will kick off its Calabrio Customer Connect (C3) conference, today […]

October 14, 2019


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace Minneapolis, MN — October 3, 2019— Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to [...]

October 13, 2019


Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management


Customers rate the company a 4.4 out of 5 for Workforce Engagement Management based on 115 reviews as of June 19, 2019 MINNEAPOLIS – June 19, 2019 – Calabrio, the customer experience intelligence company, today announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. “We are [...]

June 19, 2019


Calabrio Named Star Tribune Top 150 Workplace for the Sixth Year in a Row


Company recognized among top midsize employers in Minnesota Minneapolis, MN — June 13, 2019— Calabrio, the customer experience intelligence company, announced today that it has been named one of the Top Workplaces in Minnesota by the Star Tribune for the sixth consecutive year. “Our momentum and growth as a company has been tremendous, and our [...]

June 13, 2019


Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence


Combined company ranks among largest contact center workforce management providers MINNEAPOLIS – June 3, 2019 – Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions [...]

June 3, 2019


Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite


Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users Minneapolis, MN and Orlando — March 19, 2019 — Calabrio, the customer experience intelligence company, today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization [...]

March 19, 2019


Calabrio Achieves Advanced Technology Partner Status in the Amazon Web Services Partner Network


Accreditation underscores reliability of Calabrio’s leading cloud-based suite for customer and agent engagement. Minneapolis, MN — March 5, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The new APN Partner status is [...]

March 5, 2019


Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management


Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management Minneapolis, MN — February 18, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has recognized Calabrio as a Visionary in the February 2019 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM) for the third consecutive year. [...]

February 18, 2019


Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution


Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement Minneapolis, MN — February 7, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily [...]

February 7, 2019


Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth


Experienced technology executive John Norton to shape and drive Calabrio’s global sales strategy Minneapolis, MN — January 24, 2019 — Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. [...]

January 24, 2019


Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics


Funding fuels continued SaaS success as customers transition to the cloud Minneapolis, MN — November 13, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. With this investment, Calabrio will continue its focus on providing [...]

November 13, 2018


Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities


Enhancements automate and simplify management and administration for large-scale WFO deployments Minneapolis, MN — October 30, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to [...]

October 30, 2018


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