Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Unveils Innovative Financing Program


Provides flexible purchasing options and broadens ease-of-ownership forCalabrio customers Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Calabrio Financial Services, a new program that provides more flexible purchasing options and broadens ease-of-ownership for its Calabrio ONE® software suite and services. The new financial services eliminate economic obstacles for businesses [...]

February 28, 2013


Calabrio Ramps as Market Milestones Demonstrate Significant Growth in Contact Center Workforce Optimization and Analytics


Company passes 3,400 customer milestone as market digs into data with integrated Calabrio ONE suite

January 31, 2013


Calabrio Builds Team for High-Growth with New Vice Presidents in Marketing and Sales


Matt Matsui and Dale Bastian bring extensive experience and leadership to Calabrio’s growing product portfolio and customer base Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has completed a phase of corporate expansion in order to handle the company’s recent growth in sales and product breadth, as [...]


Calabrio to Address Big Data in the Contact Center at ITEXPO Miami 2013


Calabrio president and CEO to share contact center analytics knowledge and expertise at premier communications and technology event January 31 Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Tom Goodmanson, the company’s president and CEO, will present at ITEXPO Miami 2013, the world’s largest and best-attended communications and technology […]

January 28, 2013


Calabrio Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year Award


Calabrio Speech Analytics Honored for Exceptional Innovation Minneapolis, MN — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Speech Analytics as a CUSTOMER 2012 Product of the Year Award winner. Today’s contact centers are faced with the challenges of harnessing massive amounts of data from multiple channels of customer interaction. Calabrio took these challenges into consideration, releasing […]

January 24, 2013


Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions


Enhancements further simplify reliability, scalability and support  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call recording platform to reduce the cost and complexity of recording-based applications, including compliance recording, quality management and analytics. By tripling the platform’s efficiency along with other enhancements, the Calabrio solution allows [...]

January 17, 2013


Calabrio Receives 2012 INTERNET TELEPHONY Product of the Year Award


Minneapolis, MN — December 17, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. Calabrio strives to provide the contact center customer service industry with a better option for workforce optimization software by eliminating the implementation and ownership challenges facing […]

December 17, 2012


Calabrio Achieves Visionary Position in Gartner’s Magic Quadrant for Workforce Optimization


Calabrio recognized for ability to execute and completeness of vision Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has been positioned by Gartner, Inc. as a Visionary vendor in the 2012 Magic Quadrant for Contact Center Workforce Optimization.* The Calabrio ONE® software suite offers an […]

November 14, 2012


Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data


Calabrio commits to high standards to ensure customers ultimate confidence in secure information management Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards. Calabrio has gained International […]

October 18, 2012


Calabrio Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine


Minneapolis, MN — October 10, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982. The Calabrio ONE suite version 8.9 featured new versions of […]

October 10, 2012


Calabrio Named Finalist for 2012 Golden Bridge Awards for Best Information Technology Software


Calabrio ONE® Contact Center Software Suite Recognized by Coveted Awards Program for Innovation in Workforce Optimization and Analytics Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its ONE® software suite has been recognized as a finalist in the 2012 Golden Bridge Awards’ Best Information Technology Software category. The […]

September 28, 2012


Calabrio User Group Grows by 200% and Gathers for ONE Hot Event


Minneapolis, MN — September 10, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced significant growth in its User Group membership, reaching a 200% increase from 2011 to 2012. Many of these new members will convene in Phoenix, Ariz., this week for “ONE Hot Event,” Calabrio’s 2nd Annual User Conference, to learn […]

September 10, 2012


Calabrio Receives 2012 Speech Technology Excellence Award


Minneapolis, MN — July 12, 2012 — Calabrio announced today that TMC, a global, integrated media company, has given Calabrio Speech Analytics a Customer Interaction Solutions 2012 Speech Technology Excellence Award. By cutting through the complexity of contact center software at all levels – implementation, integration, training, support and the daily user experience – Calabrio offers a robust yet […]

August 12, 2012


Calabrio Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine


Minneapolis, MN — May 10, 2012 — Calabrio announced today that TMC, an integrated media company, has named Calabrio ONE as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has  seen the premier publication in the CRM, contact center and teleservices industries since 1982. Calabrio’s ONE workforce optimization suite is the first Web 2.0-based […]

May 10, 2012


Calabrio Receives 2011 Communications Solutions Product of the Year Award


Minneapolis, MN — April 3rd, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE as a recipient of a 2011 Communications Solutions Product of the Year Award. Calabrio provides the contact center customer service industry with a better, modern option for workforce optimization software by eliminating the implementation and ownership […]

April 3, 2012


Calabrio Advanced Recording Applications Selected for Cisco’s SolutionsPlus Program


Minneapolis, MN — March 22, 2012 — Calabrio, Inc., a leading provider of enterprise recording and contact center workforce optimization software, announced today that Calabrio’s advanced enterprise recording applications for Cisco MediaSense are now offered through the Cisco SolutionsPlus program, which allows select products and applications from third parties to be purchased through Cisco. Calabrio recording applications for […]

March 22, 2012


Calabrio Achieves Record Software Revenue Growth in 2011


Minneapolis, MN — March 6, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization (WFO) software, today announced that sales of its WFO products climbed more than 50 percent in 2011, making it the third consecutive year of double-digit growth. Additionally, more than half of its deployments in 2011 displaced an incumbent vendor’s system. The […]

March 6, 2012


Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents


Minneapolis, MN — January 12, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the release of version 8.8 of the Calabrio ONE suite, which features significant expansion of the supervisor role. The new software provides supervisors with more capabilities in fewer clicks, providing a clear view of comprehensive performance data, and […]

January 12, 2012


Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine


Minneapolis, MN — December 29th, 2011 — Calabrio, a leader in contact center workforce optimization software, announced that TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982. Calabrio ONE is a Web 2.0-based workforce optimization software suite that […]

December 29, 2011


Calabrio Wins Software Award at the 2011 Teknes


Calabrio Wins Software Award at the 2011 Teknes Minneapolis, MN — Nov. 21, 2011 — The Minnesota High Tech Association (MHTA) has named Calabrio the winner of the 2011 Tekne Award in the Software – Small and Growing Company category.  The Tekne Awards honor companies and individuals who play a significant role in developing new technologies that positively [...]

November 21, 2011


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