Press Releases

Calabrio Selects AudioCodes SmartWORKS PLUS to Enable Contact Center and Enterprise Recording on More Platforms

Integration of SmartWORKS PLUS expands addressable market and simplifies PBX integrations for Calabrio ONE  Somerset, NJ – AudioCodes, a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that SmartWORKS PLUS, a web-based Call Recording developer kit, was selected by Calabrio Inc. to expand the call recording capabilities in Calabrio […]

December 3, 2013

Calabrio Customers Awarded for Achieving Exceptional Customer Service

Polaris, Green Mountain Coffee Roasters and AAA of Western and Central New York receive CRMXcellence Challenge Awards for improving contact center performance Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its customers are among the elite customer service organizations honored with a CRMXcellence Challenge Award. Polaris, Green Mountain [...]

November 26, 2013

Calabrio ONE Wins Stevie Award for Simplifying Analytics and Customer Relationship Management

2013 American Business Awards honors Calabrio ONE Speech Analytics with Silver Stevie Award for ‘New Product or Service of the Year’ Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® Speech Analytics solution has been named the Silver Stevie® Award winner by the 2013 […]

October 29, 2013

Calabrio Raises the Bar for Usability in Workforce Optimization

Newest version of Calabrio ONE suite features an innovative new user experience and advances capabilities to support the integrated, connected contact center Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide more […]

October 1, 2013

Calabrio User Group Focuses on Analytics, Innovation, Contact Center Evolution and More at 2013 National Summit

Minneapolis, MN — Calabrio, Inc., a leading provider of  contact center workforce optimization software and analytics software, announced today the agenda for its 2013 Calabrio User Group (CUG) National Summit, held September 17-20, 2013, in Miami, Fla. During the Summit, customers will network and share experiences surrounding new technology, business challenges and opportunities, as well as take advantage […]

September 17, 2013

Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data

Calabrio Speech Analytics makes it easy to reveal meaningful customer insights in otherwise complex data initiatives Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its Calabrio Speech Analytics solution is helping businesses make it easy to incorporate voice analytics as part of their big data initiatives. As businesses […]

September 12, 2013

Calabrio Shares Expertise on Customer Experience Management at ITEXPO

Calabrio’s Tom Sullivan to provide insight on voice of the customer in big data and right-time customer engagement at business communications technology event in Las Vegas Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, announced today that Tom Sullivan, senior product manager for the company, will present at ITEXPO Las Vegas, […]

August 27, 2013

Calabrio Customers Share Their Success and Insight at ITEXPO’s Case Study U

Calabrio ONE users will discuss use of next-gen customer interaction technology, social media and optimization techniques at business communications event Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio customers Republic Services, Green Mountain Coffee Roasters, AAA of Western and Central NY, and Polaris have been […]

Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”

 Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider […]

August 6, 2013

Calabrio Receives 2013 Speech Technology Excellence Award From TMC and CUSTOMER Magazine

Calabrio Speech Analytics Honored for Exceptional Applications  Minneapolis, MN — Calabrio announced today that TMC, a global, integrated media company, has granted Calabrio Speech Analytics with a 2013 Speech Technology Excellence Award, presented by CUSTOMER magazine. Calabrio Speech Analytics allows 100% of calls to be reviewed while providing actionable results. With Calabrio Speech Analytics contact centers can create keyword searches […]

August 1, 2013

Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization

Minneapolis, MN — July 17, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework. Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven to ensure that companies have […]

July 17, 2013

Calabrio Innovation Center Opens Doors and Opportunities for Advanced Contact Center Best Practices and Performance

New center and services provide Calabrio customers with hands-on education and innovation consulting to take customer service to the next level Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the opening of the Calabrio Innovation Center, a state-of-the-art training and consulting center with services dedicated to the […]

July 15, 2013

Calabrio User Group Expands Agenda to Support Growing Demand as Customer-Led Board Drives Vision for Uniquely Collaborative User Community

Second regional event to take place at Calabrio World Headquarters in Minneapolis, Minn., on July 15 Minneapolis, MN — The Calabrio User Group (CUG) Board of Customer Directors today announced an expanding agenda to accommodate growing interest from Calabrio users to network, learn and share insight into solutions that will have the greatest impact on their business. To […]

July 10, 2013

Calabrio Awarded 2013 TMC Labs Innovation Award by INTERNET TELEPHONY

Calabrio ONE Honored for Exceptional Innovation  Minneapolis, MN — Calabrio announced today that Calabrio ONE has received a 2013 TMC Labs Innovation Award from INTERNET TELEPHONY magazine. The first product of its kind on the market, Calabrio ONE is a comprehensive suite of contact center workforce optimization software created in a modern Web 2.0-based framework.  Calabrio ONE redefines […]

June 4, 2013

Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics

The Calabrio Freedom Program Makes it Simple and Affordable for Customer-Centric Organizations to Move Their Business Forward Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the launch of Calabrio Freedom – a rescue program that enables businesses to move off of outdated contact center software from other vendors […]

Media Alert – Calabrio Makes the Move to Downtown Minneapolis

Who: Calabrio, Inc. What: Minnesota-based Calabrio is relocating their offices from Plymouth, MN into a larger office space in Minneapolis to join the thriving downtown business community. When: April 19, 2013 Where:  400 1st Ave N, Ste 300, Minneapolis, MN  55401 Why: In order to support its growing business, Calabrio, Inc. is moving to a new 30,000 square foot office [...]

April 19, 2013

Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management

Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced new capabilities in its Calabrio ONE® Workforce Management (WFM) software that further enhance the solution’s ease-of-use, flexibility and value. Calabrio’s enriched WFM software empowers [...]

March 13, 2013

Calabrio Unveils Innovative Financing Program

Provides flexible purchasing options and broadens ease-of-ownership forCalabrio customers Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Calabrio Financial Services, a new program that provides more flexible purchasing options and broadens ease-of-ownership for its Calabrio ONE® software suite and services. The new financial services eliminate economic obstacles for businesses [...]

February 28, 2013

Calabrio Ramps as Market Milestones Demonstrate Significant Growth in Contact Center Workforce Optimization and Analytics

Company passes 3,400 customer milestone as market digs into data with integrated Calabrio ONE suite

January 31, 2013

Calabrio Builds Team for High-Growth with New Vice Presidents in Marketing and Sales

Matt Matsui and Dale Bastian bring extensive experience and leadership to Calabrio’s growing product portfolio and customer base Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has completed a phase of corporate expansion in order to handle the company’s recent growth in sales and product breadth, as [...]