Calabrio Press Releases

Press Releases

Big news—straight from the source.

Found 175 Results
Page 8 of 9

Calabrio Establishes Formal Workforce Optimization User Group


Minneapolis, MN — October 28, 2011 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the creation of a formal Calabrio User Group (CUG) targeting its workforce optimization software customers. The Calabrio User Group will meet for its first summit November 7 – 9, 2011, in Nashville, Tenn., at the Gaylord Opryland hotel. […]

October 28, 2011


Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense


Minneapolis, MN — Oct. 19, 2011 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise. Calabrio’s products integrate with the Cisco MediaSense platform and increase […]

October 19, 2011


Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience


Web 2.0-based software suite designed to deliver better results with less time, money and effort Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise software suite. Calabrio ONE is the first workforce optimization suite to draw on proven […]

February 22, 2011


Calabrio Closes 2010 with Record Growth and Unmatched Customer Support Metrics


Adds Several Key Customer Sales as it Hits 780,000 Deployed Seats Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization software, today announced that sales of its workforce optimization (WFO) products through the Calabrio enterprise channel partner network grew more than 40 percent in 2010.  Nearly half of its deployments in 2010 displaced an […]

February 15, 2011


Calabrio Call Recording and Quality Management Software Now Compliant with Avaya Aura®


Full Calabrio Software Suite Available to Avaya Customers Minneapolis, MN — Calabrio, Inc., a leading provider of contact center management and customer interaction software, today announced that its Calabrio Call Recording and Calabrio Quality Management software products are now compliant with Avaya Aura®, making its full suite of Calabrio One applications available to Avaya customers. Calabrio […]

December 14, 2010


Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics


Minneapolis, MN — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that its Calabrio Call Recording and Calabrio Quality Management software products will support Cisco’s media capture platform recently announced by Cisco. Calabrio customers will have the flexibility to leverage this new recording architecture across the enterprise for call recording, […]

November 10, 2010


Calabrio Workforce Management Now Compliant with Avaya NES


Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs Minneapolis, MN — August 31, 2010 — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today announced that its Calabrio Workforce Management software version 8.3 is compliant with the NES (formerly Nortel Enterprise Solutions) Contact Center offering from […]

August 31, 2010


Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando


Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance Orlando, FL — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio One, the first and only software-based contact center suite to deliver workforce optimization (WFO) applications in a Web 2.0 framework. New applications in […]

March 22, 2010


Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics


Software Eases Users into Benefits of Speech Analytics Technology Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers to export multiple call recordings in bulk for archiving and speech analytics. Calabrio Recording Export is a […]

February 22, 2010


Calabrio Names Brett Theisen as Vice President of Sales and Expands Sales Organization


Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today that Brett Theisen has been named vice president of sales to head Calabrio’s expanding sales organization. Formerly director of sales for Nortel Networks, Theisen will be responsible for building and managing the organization that provides direct support for […]

January 13, 2010


New Calabrio Application Enables On-demand Recording Controls for All Types of Users


Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by phone, […]

October 27, 2009


Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has named Tom Goodmanson president and chief executive officer effective immediately. Goodmanson was promoted from chief financial officer to replace Paul Lidsky. Lidsky will become president and chief executive officer at Datalink Corporation. […]

June 21, 2009


Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, […]

March 3, 2009


Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments in […]

October 1, 2008


Calabrio, Inc. Solution Now Rated “Avaya Compliant”


Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent service with efficiency and cost Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that its Calabrio Workforce Management software is compliant with contact center solutions from […]

September 3, 2008


Calabrio Welcomes INX Inc. to its Reseller Program


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced it has added INX Inc. to its growing list of resellers of the Calabrio One™ suite of unified customer interaction products. INX offers a full suite of Advanced Technology solutions that support the entire lifecycle […]

July 22, 2008


Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite


Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008


Calabrio Signs Reseller Agreement with ABS Technology Architects


Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]


eLoyalty Signs Agreement to Resell Calabrio Software


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio’s workforce optimization products. eLoyalty is a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that specializes in CRM business transformation and technology […]

March 4, 2008


Calabrio Adds Nexus IS to its Growing Network of Resellers


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that Nexus IS, a California-based solutions integrator, will resell Calabrio’s workforce optimization products. Nexus IS offices are located throughout California, Arizona, Oregon, Washington and Southern Nevada. The expertise of Nexus IS includes converged networks, security, […]

February 12, 2008


Page 8 of 9

Start typing and press Enter to search

Send this to a friend