Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Page 8 of 8

Calabrio Welcomes INX Inc. to its Reseller Program


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced it has added INX Inc. to its growing list of resellers of the Calabrio One™ suite of unified customer interaction products. INX offers a full suite of Advanced Technology solutions that support the entire lifecycle […]

July 22, 2008


Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite


Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008


Calabrio Signs Reseller Agreement with ABS Technology Architects


Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]


eLoyalty Signs Agreement to Resell Calabrio Software


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio’s workforce optimization products. eLoyalty is a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that specializes in CRM business transformation and technology […]

March 4, 2008


Calabrio Adds Nexus IS to its Growing Network of Resellers


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that Nexus IS, a California-based solutions integrator, will resell Calabrio’s workforce optimization products. Nexus IS offices are located throughout California, Arizona, Oregon, Washington and Southern Nevada. The expertise of Nexus IS includes converged networks, security, […]

February 12, 2008


Calabrio Signs CDW Berbee as a Reseller


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed CDW Berbee as a reseller of Calabrio’s workforce optimization products. CDW Berbee is a full-service integrator of unified communications and contact center products and a leading Cisco partner, having received global […]

January 22, 2008


Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.


Sterling, VA — Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it is set to launch the 2nd Workforce Management Practices Study endorsed by the Society of Workforce Planning Professionals (SWPP).  Calabrio is committed to improving the industry by sponsoring the Study and is joined by Verint and InVision Software.  The […]

January 17, 2008


Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, investment […]

January 14, 2008


France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio’s workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA. Activeo will offer Calabrio […]

December 18, 2007


Calabrio Secures $8 Million in Series B Funding


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The proceeds […]

November 27, 2007


Calabrio Announces New Releases of its Workforce Optimization Products


Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, MN — October 30, 2007 — Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be simple to […]

October 30, 2007


Calabrio to Spin Off from Spanlink as a Separate Company


Minneapolis, MN — October 16, 2007 — Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately 500,000 […]

October 16, 2007


Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization


Minneapolis, MN — July 23, 2007 — Calabrio Software, a leading provider of workforce optimization and unified contact center desktop software, today announced that Esurance has deployed Calabrio Quality Management software to integrate with its Cisco Unified Contact Center Enterprise customer interaction network. The award-winning software provides a highly scalable voice and screen recording and evaluation application that […]

July 23, 2007


Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.


Minneapolis, MN — May 29, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization (WFO) software, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions (www.tmcnet.com/) has named Calabrio Workforce Management (WFM) as a recipient of a 2006 Product of the Year Award. “When the average contact center spends […]

May 29, 2007


Calabrio Software Names Vice President of Product Engineering.


Minneapolis, MN — March 26, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization software, today announced it has appointed Paul Martin as vice president of product engineering. Martin is responsible for all aspects of the Calabrio Software development lifecycle, including design, engineering, release management and quality assurance. […]

March 26, 2007


Calabrio Software Wins 2006 Product of the Year Award


Minneapolis, MN — March 21, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of workforce optimization and unified desktop software, today announced that Calabrio Workforce Management received the 2006 Product of the Year Award from Customer [email protected] Solutions magazine. The product, formerly called Spanlink CALABRIO Workforce Management, was honored with the award for […]

March 21, 2007


Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software


Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of workforce optimization and unified desktop software, today at VoiceCon announced Calabrio Vision, reporting and analytics software that provides contact centers with the business intelligence they need to align their performance with their business strategy for greater productivity, efficiency and customer loyalty. In […]

March 5, 2007


Calabrio Software Launches Channel Partner Reseller Program


Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of workforce optimization and unified desktop software, today announced at VoiceCon the launch of its channel partner reseller program to expand the company’s growth by helping partners broaden their own product offerings by reselling or referring Calabrio’s best-in-suite customer interaction and workforce optimization software […]


Calabrio Software Names Vice President of Sales for Worldwide Channels


Minneapolis, MN — February 27, 2007 — Calabrio Software, a leading provider of customer interaction and workforce optimization software, today announced that it has appointed Ralph Flamini as vice president of sales for worldwide channels. The position is newly created as Calabrio, the new products division of Spanlink Communications, focuses on expanding distribution channels for its software. Flamini […]

February 27, 2007


Spanlink Separates Products and Services Businesses


Minneapolis, MN — February 20, 2007 — Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that it has split the company into two separate divisions in order to sharpen its focus on the growing market opportunities for each business. The Spanlink Communications division will maintain focus on […]

February 20, 2007


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