Press Releases

Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, investment […]

January 14, 2008

France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio’s workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA. Activeo will offer Calabrio […]

December 18, 2007

Calabrio Secures $8 Million in Series B Funding

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The proceeds […]

November 27, 2007

Calabrio Announces New Releases of its Workforce Optimization Products

Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, MN — October 30, 2007 — Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be simple to […]

October 30, 2007

Calabrio to Spin Off from Spanlink as a Separate Company

Minneapolis, MN — October 16, 2007 — Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately 500,000 […]

October 16, 2007

Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization

Minneapolis, MN — July 23, 2007 — Calabrio Software, a leading provider of workforce optimization and unified contact center desktop software, today announced that Esurance has deployed Calabrio Quality Management software to integrate with its Cisco Unified Contact Center Enterprise customer interaction network. The award-winning software provides a highly scalable voice and screen recording and evaluation application that […]

July 23, 2007

Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.

Minneapolis, MN — May 29, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization (WFO) software, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions (www.tmcnet.com/) has named Calabrio Workforce Management (WFM) as a recipient of a 2006 Product of the Year Award. “When the average contact center spends […]

May 29, 2007

Calabrio Software Names Vice President of Product Engineering.

Calabrio Software develops and markets customer interaction software, workforce optimization software and business management software

March 26, 2007

Calabrio Software Wins 2006 Product of the Year Award

Minneapolis, MN — March 21, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of workforce optimization and unified desktop software, today announced that Calabrio Workforce Management received the 2006 Product of the Year Award from Customer [email protected] Solutions magazine. The product, formerly called Spanlink CALABRIO Workforce Management, was honored with the award for […]

March 21, 2007

Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software

Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of workforce optimization and unified desktop software, today at VoiceCon announced Calabrio Vision, reporting and analytics software that provides contact centers with the business intelligence they need to align their performance with their business strategy for greater productivity, efficiency and customer loyalty. In […]

March 5, 2007

Calabrio Software Launches Channel Partner Reseller Program

Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of workforce optimization and unified desktop software, today announced at VoiceCon the launch of its channel partner reseller program to expand the company’s growth by helping partners broaden their own product offerings by reselling or referring Calabrio’s best-in-suite customer interaction and workforce optimization software […]

Calabrio Software Names Vice President of Sales for Worldwide Channels

Minneapolis, MN — February 27, 2007 — Calabrio Software, a leading provider of customer interaction and workforce optimization software, today announced that it has appointed Ralph Flamini as vice president of sales for worldwide channels. The position is newly created as Calabrio, the new products division of Spanlink Communications, focuses on expanding distribution channels for its software. Flamini […]

February 27, 2007

Spanlink Separates Products and Services Businesses

Minneapolis, MN — February 20, 2007 — Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that it has split the company into two separate divisions in order to sharpen its focus on the growing market opportunities for each business. The Spanlink Communications division will maintain focus on […]

February 20, 2007