Press Releases

Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, […]

March 3, 2009

Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments in […]

October 1, 2008

Calabrio, Inc. Solution Now Rated “Avaya Compliant”

Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent service with efficiency and cost Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that its Calabrio Workforce Management software is compliant with contact center solutions from […]

September 3, 2008

Calabrio Welcomes INX Inc. to its Reseller Program

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced it has added INX Inc. to its growing list of resellers of the Calabrio One™ suite of unified customer interaction products. INX offers a full suite of Advanced Technology solutions that support the entire lifecycle […]

July 22, 2008

Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite

Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008

Calabrio Signs Reseller Agreement with ABS Technology Architects

Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]

eLoyalty Signs Agreement to Resell Calabrio Software

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio’s workforce optimization products. eLoyalty is a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that specializes in CRM business transformation and technology […]

March 4, 2008

Calabrio Adds Nexus IS to its Growing Network of Resellers

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that Nexus IS, a California-based solutions integrator, will resell Calabrio’s workforce optimization products. Nexus IS offices are located throughout California, Arizona, Oregon, Washington and Southern Nevada. The expertise of Nexus IS includes converged networks, security, […]

February 12, 2008

Calabrio Signs CDW Berbee as a Reseller

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed CDW Berbee as a reseller of Calabrio’s workforce optimization products. CDW Berbee is a full-service integrator of unified communications and contact center products and a leading Cisco partner, having received global […]

January 22, 2008

Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.

Sterling, VA — Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it is set to launch the 2nd Workforce Management Practices Study endorsed by the Society of Workforce Planning Professionals (SWPP).  Calabrio is committed to improving the industry by sponsoring the Study and is joined by Verint and InVision Software.  The […]

January 17, 2008

Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, investment […]

January 14, 2008

France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio’s workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA. Activeo will offer Calabrio […]

December 18, 2007

Calabrio Secures $8 Million in Series B Funding

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The proceeds […]

November 27, 2007

Calabrio Announces New Releases of its Workforce Optimization Products

Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, MN — October 30, 2007 — Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be simple to […]

October 30, 2007

Calabrio to Spin Off from Spanlink as a Separate Company

Minneapolis, MN — October 16, 2007 — Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately 500,000 […]

October 16, 2007

Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization

Minneapolis, MN — July 23, 2007 — Calabrio Software, a leading provider of workforce optimization and unified contact center desktop software, today announced that Esurance has deployed Calabrio Quality Management software to integrate with its Cisco Unified Contact Center Enterprise customer interaction network. The award-winning software provides a highly scalable voice and screen recording and evaluation application that […]

July 23, 2007

Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.

Minneapolis, MN — May 29, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization (WFO) software, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions (www.tmcnet.com/) has named Calabrio Workforce Management (WFM) as a recipient of a 2006 Product of the Year Award. “When the average contact center spends […]

May 29, 2007

Calabrio Software Names Vice President of Product Engineering.

Calabrio Software develops and markets customer interaction software, workforce optimization software and business management software

March 26, 2007

Calabrio Software Wins 2006 Product of the Year Award

Minneapolis, MN — March 21, 2007 — Calabrio Software, a division of Spanlink Communications and a leading provider of workforce optimization and unified desktop software, today announced that Calabrio Workforce Management received the 2006 Product of the Year Award from Customer [email protected] Solutions magazine. The product, formerly called Spanlink CALABRIO Workforce Management, was honored with the award for […]

March 21, 2007

Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software

Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of workforce optimization and unified desktop software, today at VoiceCon announced Calabrio Vision, reporting and analytics software that provides contact centers with the business intelligence they need to align their performance with their business strategy for greater productivity, efficiency and customer loyalty. In […]

March 5, 2007