How Contact Centers Can Make the Most of the IT Freeze
Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as [...]
Desktop Analytics: It’s Not Just What You Say, It’s What You Do
Find out how Calabrio desktop analytics can hold your workforce accountable Big Data is like a puzzle: there’s a lot of great information, but if you don’t have every piece you need, then you [...]
Why Scalability is Important in a Call Recording Platform
In the communications industry, the word “scale” is typically associated with the addition of more equipment—a notion that is also tied to more cost and complexity. At Calabrio, however, we feel [...]
4 Steps to Increase the ROI of Your Call Recording Software
Call recording has significantly evolved since first introduced to the contact center industry. Solutions have advanced to be essential and active initiatives inside of businesses seeking to [...]
Finding Simplicity in Big Data
Big Data is top-of-mind for many of us in the information technology sector because it presents a big challenge and a greater opportunity. IDC estimates that each year the digital universe [...]
