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Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as [...]

Find out how Calabrio desktop analytics can hold your workforce accountable Big Data is like a puzzle: there’s a lot of great information, but if you don’t have every piece you need, then you [...]

Scalability Simplified In the communications industry, the word “scale” is typically associated with the addition of more equipment—a notion that is also tied to more cost and complexity. [...]

Call recording has significantly evolved since first introduced to the contact center industry. Solutions have advanced to be essential and active initiatives inside of businesses seeking to [...]

Big Data is top-of-mind for many of us in the information technology sector because it presents a big challenge and a greater opportunity. IDC estimates that each year the digital universe [...]