The Future of WFO in the Cloud is NOW

Contact centers need workforce optimization solutions such as recording, quality assurance (QA), workforce management (WFM) and speech analytics (SA) to optimize and engage their agents and to [...]

Putting WFO in the Cloud

There are many compelling reasons to put contact center solutions, including workforce optimization (WFO) applications, in the cloud. Some of the top ones are: It allows companies to get the [...]

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