Magnus Geverts, Author at Calabrio
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  • Solutions
    • Remote Work Solutions
    • Workforce Engagement
    • Customer Experience
    • Enterprise Performance Management
    • Innovation Center
    • By Industry
    • Risk & Compliance
    • Delivery Models
  • Products
    • Calabrio ONE
    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Data Management
  • Resources
    • Definitive Guides
      • The CX Lab
      • Managing Remote Workers
      • Workforce Optimization
      • Performance Coaching
      • Workforce Management
      • Customer Interaction Analytics
      • Customer Experience
      • Quality Management
      • Contact Center Reporting
    • Resource Center
      • Demo Center
      • Blog
      • Savings Calculators
      • Infographics & Tip Sheets
      • Customer Success Stories
      • White Papers & Reports
      • Videos & Webinars
      • Podcast
      • Brochures
      • Live Events
  • Services
    • Professional Services
    • Customer Success Manager
    • Calabrio Technical Support
    • Calabrio Marketplace
  • Customers
    • Case Studies & Testimonials
    • Calabrio Champions
    • Analytics Competition
    • ONE Awards
    • Calabrio Success Center
    • Customer Linkups
    • Calabrio User Events
    • Calabrio Customer Conference
  • Partners
    • Partner Community
    • Find a Partner
    • Partner With Calabrio
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Archives

Author Archive for: "magnusgeverts"
Self-Scheduling: The Answer to Agent Stress in Modern, Omnichannel Contact Centers

Self-Scheduling: The Answer to Agent Stress in Modern, Omnichannel Contact Centers

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True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters

True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters

So, you’ve decided it’s time to take your WFO solution to the cloud. That’s a smart choice—and one that puts business first rather than drain focus on IT infrastructures. But [...]

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Automated Assistants: 6 Ways to Simplify Your Chatbot Strategy

Automated Assistants: 6 Ways to Simplify Your Chatbot Strategy

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Test your CX knowledge by entering the Calabrio Big CX Quiz!

Test your CX knowledge by entering the Calabrio Big CX Quiz!

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Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year

Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year

We’ve seen customers creatively step up to the challenges of this unique year—engaging their workforce and delivering on customer service expectations. We’re proud to share that one of these [...]

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State of the Contact Center 2021: Cloud Is Here

State of the Contact Center 2021: Cloud Is Here

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Making the Move to Cloud in Contact Centers: 3 Key Questions to Ask

Making the Move to Cloud in Contact Centers: 3 Key Questions to Ask

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Empower the workforce with a smarter approach to WEM

Empower the workforce with a smarter approach to WEM

The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. Right now, it’s working from home [...]

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