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When combined with the latest Workforce Engagement Management (WEM) solutions, chatbots have the power to improve workforce flexibility, employee satisfaction and the customer experience all in [...]

As economies recover following the Coronavirus Pandemic cloud-based contact centers will become standard – that’s the verdict of over 300 contact center professionals when asked about the future [...]

The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. Right now, it’s working from home [...]

The COVID-19 health crisis has reshaped the business landscape and the world of work. In contact centers, more employees than ever before now work remotely while customer expectations have risen [...]

Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer [...]