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Author Archive for: "Mary.Moilanen"
How to create an effective scorecard for remote agent activity

How to create an effective scorecard for remote agent activity

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5 Tips for Presenting Customer Information Data Across Your Organization

5 Tips for Presenting Customer Information Data Across Your Organization

As advances in technology have empowered customers and increased their expectations, both the cost of losing a customer and the value of retaining one have grown. The need for accurate, ongoing [...]

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5 Tips for Presenting Customer Information Data Across Your Organization

5 Tips for Presenting Customer Information Data Across Your Organization

As advances in technology have empowered customers and increased their expectations, both the cost of losing a customer and the value of retaining one have grown. The need for accurate, ongoing [...]

READ MORE
Calabrio Women in Technology Hosts Twin Cities BDPA High School Technology Students

Calabrio Women in Technology Hosts Twin Cities BDPA High School Technology Students

With a growing job market for technology employees and not enough qualified applicants, it is becoming more important than ever to expose students to computer science early on. Calabrio’s Women [...]

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

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