Calabrio Delivers Deeper Omnichannel Data Capture and Analysis to Turn the Contact Center into a Hub of Customer Intelligence
Customers expect an exceptional experience across every interaction, and with loyalty on the line, companies must listen to what their customers are telling them—whether through direct feedback [...]
How to Apply Analytics at Every Stage of the Customer Lifecycle
Customer expectations are high at every stage of the customer lifecycle. In order to stay competitive in today’s crowded market, companies must not only meet those expectations, they must exceed [...]
Elevating the Contact Center with the Cloud
In the past, the contact center has been viewed as a cost center that was simply focused on resolving customer problems. However, with features like analytics, many brands have discovered that [...]
Contact Center Moneyball
This week, as we hosted customers and partners during our Calabrio Customer Connect (C3) conference here in Minneapolis, we took a deeper dive with many of our clients during breakout sessions as [...]
3 Ways Integrated Analytics Can Solve Your Data Nightmare
When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can [...]
Omnichannel is Here: The Case for a Digital Contact Center
It’s time to open the possibilities of your contact center with an omnichannel approach Many of us rely on GPS navigation while driving to avoid getting lost on our way to a destination. [...]
Business FOMO: You Might Have the Data, But is Your C-Suite Missing Out on Profitable Insights?
Make your collected data productive. Most executives know that collecting data is central to making operations efficient. However, the typical data collection systems don’t allow companies to [...]
