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Author Archive for: "Ross Daniels"

Workforce Wellbeing – 7 Essential Elements of an Effective Corporate Program

Workforce Wellbeing – 7 Essential Elements of an Effective Corporate Program

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Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace

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Workforce wellbeing – what does it really mean and why does it matter more than ever?

Workforce wellbeing – what does it really mean and why does it matter more than ever?

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Selecting Agent Management Solutions – are you asking the right questions?

Selecting Agent Management Solutions – are you asking the right questions?

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Banishing complexity: 5 ways to turn theory into practice

Banishing complexity: 5 ways to turn theory into practice

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Contact center operations: Keep it simple, keep it human

Contact center operations: Keep it simple, keep it human

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The smart approach to resolving complexity in contact centers

The smart approach to resolving complexity in contact centers

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3 ways to win the technology tug-of-war

3 ways to win the technology tug-of-war

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

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