Ross Daniels, Author at Calabrio

Posted March 26, 2019

How Calabrio Works with Amazon Connect to Build an Intelligent, Omnichannel Contact Center in the Cloud [VIDEO]

Calabrio ONE’s seamless integration with Amazon Connect allows you to deliver a higher quality, more consistent customer experience across every channel and leverage the voice of your customer to [...]

By Ross Daniels

In Best Practices

Posted March 14, 2019

Calabrio & Amazon Connect: Paving a Path to the Cloud for Every Size Contact Center

One of the main reasons I joined Calabrio nearly two years ago was because the leaders and I shared a vision for the immense benefits a cloud-based contact center strategy could bring to [...]

By Ross Daniels

In Calabrio News

Posted March 12, 2018

Countdown to Enterprise Connect 2018: The Growing Promise and Appeal of Contact Center as a Service (CCaaS)

In our first “Countdown to Enterprise Connect” blog, we discussed how social enterprise Orion Industries partners with Calabrio to further its mission of helping individuals overcome barriers to [...]