A Guide to Call Center Sentiment Analysis
If you’re like me, you’ve misinterpreted more than your fair share of text messages because you couldn’t determine the intended emotion behind the words. Was the sender being serious? Sarcastic? [...]
Insurance Contact Centers: 4 Tips for Resolving Inbound Complaints Faster
Competition in the insurance industry is fierce, with providers vying to win and retain customers at a dizzying pace. Yet many standard business practices fly in the face of these efforts, doing [...]
Calabrio Delivers Highly Accurate Sentiment Analysis to Capture and Interpret Customer Insights
In the intense race to drive customer loyalty, companies are more focused than ever on the customer experience (CX). In fact, 72 percent of businesses say that improving customer experience is at [...]
