Tammy Marinac, Product Marketing Manager for Calabrio Analytics
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  • Solutions
    • Remote Work Solutions
    • Workforce Engagement
    • Customer Experience
    • Enterprise Performance Management
    • Innovation Center
    • By Industry
    • Risk & Compliance
    • Delivery Models
  • Products
    • Calabrio ONE
    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Data Management
  • Resources
    • Definitive Guides
      • Managing Remote Workers
      • Workforce Optimization
      • Performance Coaching
      • Workforce Management
      • Customer Interaction Analytics
      • Customer Experience
      • Quality Management
      • Contact Center Reporting
    • Resource Center
      • Demo Center
      • Blog
      • WFM ROI Calculator
      • Infographics & Tip Sheets
      • Customer Success Stories
      • White Papers & Reports
      • Videos & Webinars
      • Podcast
      • Brochures
      • Live Events
  • Services
    • Professional Services
    • Customer Success Manager
    • Calabrio Technical Support
    • Calabrio Marketplace
  • Customers
    • Case Studies & Testimonials
    • Calabrio Champions
    • Analytics Competition
    • ONE Awards
    • Calabrio Success Center
    • Customer Linkups
    • Calabrio User Events
    • Calabrio Customer Conference
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Author Archive for: "Tammy.Marinac"
Call Center Quality Monitoring: 3 Ways Analytics Improves Performance

Call Center Quality Monitoring: 3 Ways Analytics Improves Performance

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9 Ways Call Center Data Can Improve Customer Engagement

9 Ways Call Center Data Can Improve Customer Engagement

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9 Ways Call Center Data Can Improve Customer Engagement

9 Ways Call Center Data Can Improve Customer Engagement

There’s no way around it: technology will continue to enhance the business landscape and companies will need to innovate in order the stay ahead of the competition. As artificial intelligence [...]

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4 Tips for Resolving Inbound Complaints Faster

4 Tips for Resolving Inbound Complaints Faster

Competition in the insurance industry is fierce. With providers vying to win and retain customers at a dizzying pace, many standard business practices fly in the face of these efforts, doing [...]

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AI in Customer Service: More than Just Chatbots

AI in Customer Service: More than Just Chatbots

When it comes to artificial intelligence (AI) in call centers, most people automatically think “chatbot.” But—while useful—chatbots alone can’t give organizations the insights they need to [...]

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Visualizing Call Center Analytics Tools In Action [Infographic]

Visualizing Call Center Analytics Tools In Action [Infographic]

Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all [...]

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A Guide to Call Center Sentiment Analysis

A Guide to Call Center Sentiment Analysis

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Breaking Down Data Silos in the Multichannel Contact Center

Breaking Down Data Silos in the Multichannel Contact Center

One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which [...]

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