9 Ways Call Center Data Can Improve Customer Engagement
There’s no way around it: technology will continue to enhance the business landscape and companies will need to innovate in order the stay ahead of the competition. As artificial intelligence [...]
4 Tips for Resolving Inbound Complaints Faster
Competition in the insurance industry is fierce. With providers vying to win and retain customers at a dizzying pace, many standard business practices fly in the face of these efforts, doing [...]
AI in Customer Service: More than Just Chatbots
When it comes to artificial intelligence (AI) in call centers, most people automatically think “chatbot.” But—while useful—chatbots alone can’t give organizations the insights they need to [...]
Visualizing Call Center Analytics Tools In Action [Infographic]
Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all [...]
Breaking Down Data Silos in the Multichannel Contact Center
One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which [...]
