5 Steps to Resolve Agent Evaluation Disputes
Picture this: you get a call from one of your agents and they don’t agree with their evaluation score. As a contact center manager you’ve mostly likely been here. So, what steps can [...]
How Dynamic Availability Helps with Part-Time Agent Scheduling [Video]
Give employees the flexibility to choose when they want to work without increasing your administrative overhead. Watch this video from the Calabrio Academy to learn how to use dynamic [...]
How Agent Follow-up Can Increase Customer Retention After a Bad Experience [Video]
When a customer has a bad experience, it is often up to the contact center to turn the relationship around. Watch this video, brought to you from the Calabrio Academy, to discover five concrete [...]
