Avaya & Calabrio ONE | Calabrio

Avaya + Calabrio

A Robust, Secure Workforce Optimization Solution For Your Cloud, Hybrid Or On-Premise Contact Center.

Avaya and Calabrio: Everything You Need To Build A Reliable, Secure, Intelligent Contact Center

Calabrio and Avaya have continued a strong partnership for over a decade, providing global customers with a scalable, robust, and secure workforce optimization solution, as well as powerful voice of the customer analytics… Every day, your contact centers are given tremendous amounts of valuable data that allows you to hear the true voice of your customer. With our unified workforce engagement suite, Calabrio ONE-including call recording, quality management, workforce management, AI- powered multichannel analytics and business intelligence, we provide your Avaya contact center with a complete toolset to manage employee performance and enhance compliance, schedule agents more effectively, and identify opportunities to improve your customer’s experiences.


Peckham Inc. Taps Calabrio ONE Analytics to Uncover Root Causes of Long Holds and Silence Times

Get access to the full report

Increase Operational Efficiency with Calabrio ONE

Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.

Improve the Customer Experience with Calabrio ONE

Deliver a higher-quality, more consistent customer experience across every channel.
Know what happens in every customer interaction with 100% call recording and capture.
Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.

Discover the Voice of Your Customer with Calabrio ONE

Why rely on surveys to find out what your customers really want?
Make better, faster, data-driven decisions by understanding all customer interactions.
Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.

Why Pair Calabrio and Avaya?

Customer Experience

Calabrio and Avaya both take a customer-first approach to everything we do, which is reflected in our recognition by Gartner Peer Insight’s as Customer’s Choice in our respective fields.

Providing exceptional customer data protection

Direct Integrations

Our newest integration with Avaya’s latest cloud offering, Avaya Experience Platform (AXP) adds to our list of available integrations including Avaya Aura Contact Center, Avaya Aura Application Enablement Services (AES), IP Office, Avaya Aura Call Center Elite on the Avaya Aura Communication Manager platform and the Avaya Aura Contact Center (AACC) on the Communications Server 1000 platform.

Calabrio and Avaya partnership for stronger contact centers

Security First

Data security is a top priority when purchasing contact center technology. Calabrio is supported by backup and redundancy protocols, so when disaster strikes, your contact center stays up and running – whether you choose cloud or on-premises.

cisco contact center - delivery models

Why Choose Calabrio for Your Avaya Contact Center?

Smooth Transition To The Cloud

As you transition to the cloud, Calabrio’s direct integrations with Avaya on-premise, hosted, and cloud platforms ensure a smooth transition. Whether you take a phased approach with Calabrio ONE cloud connected to your on-premise Avaya solution, or you move your entire contact center – ACD and WFO – to the cloud at once, Calabrio and Avaya have you covered.

Grey hands shaking in agreement

Customer Experience

Your internal IT and operational teams work hard to keep your contact center moving at full speed. We built our Calabrio Support Services to make their lives easier. No matter where you are in the world, we’ve got you covered with technical support and beyond.

Grey case representing partnership

Industry Agnostic

Calabrio and Avaya are a great fit for any industry from Government and Technology, to Retail and Healthcare. We have the expertise and experience to understand and solve the unique needs of your industry’s contact center.

Grey gears representing best-in-class possibilities

Strong Relationship

Calabrio is a gold member of the Avaya DevConnect program, and has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

Grey shield representing data security and compliance

Security and Compliance

We take data security and compliance seriously. Calabrio complies with SOC2 Type 2, PCI (AOC), ISO27001, HIPAA and GDPR and is a member of US Privacy Shield.

Calabrio & Avaya Travel Well Together;
Global deployments

Pixel globe with vibrant green and blue colors

Industries Served

Calabrio ONE is Avaya’s Preferred Government WFO Solution

Calabrio serves all industries and has been commonly utilized in:

  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology

Want to read more about how Calabrio is empowering organizations in your industry?

Discover the voice of your customer with Calabrio + Avaya

Compatible product(s): Calabrio ONE suite

Logo of Avaya DevConnect Tested

Start typing and press Enter to search