Avaya & Calabrio ONE | Calabrio

Avaya & Calabrio

A robust, secure workforce optimization solution for your cloud, hybrid or on-premise contact center.

Avaya and Calabrio: Everything you need to build a reliable, secure, intelligent contact center

Together, Calabrio and Avaya provide our customers a scalable, robust, secure workforce optimization solution and powerful voice of the customer analytics for your contact center. Every day, your contact centers are given tremendous amounts of valuable data that allows you to hear the true voice of your customer. With this unified suite-including call recording, quality management, workforce management, multichannel analytics and advanced reporting-we can provide you with a complete toolset to monitor performance and compliance, schedule agents more effectively, and identify opportunities to improve your customer’s experiences.

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Switching to Calabrio ONE led to an ROI of 546%. Find out why.

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Increase Operational Efficiency with Calabrio ONE

Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.

Improve the Customer Experience with Calabrio ONE

Deliver a higher-quality, more consistent customer experience across every channel.
Know what happens in every customer interaction with 100% call recording and capture.
Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.

Discover the Voice of Your Customer with Calabrio ONE

Why rely on surveys to find out what your customers really want?
Make better, faster, data-driven decisions by understanding all customer interactions.
Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.

Why Pair Calabrio and Avaya?

Customer Experience

Calabrio and Avaya both take a customer-first approach to everything we do, which is reflected in our recognition by Gartner Peer Insight’s as Customer’s Choice in our respective fields.

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Direct Integrations

Calabrio’s direct integration with the Avaya Aura Contact Center, Avaya Aura Application Enablement Services (AES) and IP Office adds to an expanding list of available Calabrio integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.

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Security First

Data security is a top priority when purchasing contact center technology. Calabrio is supported by backup and redundancy protocols, so when disaster strikes, your contact center stays up and running, whether you choose cloud or on-premises.

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Why Choose Calabrio for Your Avaya Contact Center?

Customer Experience

Your internal IT and operational teams work hard to keep your contact center moving at full speed. We built our Calabrio Support Services to make their lives easier. No matter where you are in the world, we’ve got you covered with technical support and beyond.

Industry Agnostic

Calabrio and Avaya are a great fit for any industry from Government and Technology, to Retail and Healthcare. We have the expertise and experience to understand and solve the unique needs of your industry’s contact center.

Strong Relationship

Calabrio is a gold member of the Avaya DevConnect program, and has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

Security and Compliance

We take data security and compliance seriously. Calabrio complies with SOC2 Type 2, PCI (AOC), ISO27001, HIPAA and GDPR and is a member of US Privacy Shield.

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Calabrio & Avaya Travel Well Together: Global Deployments

Industries Served

Calabrio ONE is Avaya’s Preferred Government WFO Solution

Calabrio serves all industries and has been commonly utilized in:

  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology

Want to read more about how Calabrio ONE is empowering organizations in your industry?

Discover the voice of your customer with Calabrio + Avaya

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