Lucky Seven! Calabrio Named a Top Workplace Seven Times Running

When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipated the changes that would impact us, come March. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19.  

I have titled this blog post “Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking.  

Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list. This is such an honor because the rankings are not based on a panel of outside judges, but the ratings of each company’s own employees for employee engagement, organizational health and job satisfaction.  

We are thrilled with this recognition because it shows that our employees believe in Calabrio and feel valued, heard and know that they are our top priority—even when we are working at a distance from one another. 

As we navigate the evolving world of work throughout 2020 and beyond, the time and effort we have put into building our culture will also carry us forward. It looks different today, but is just as strong as ever.  

At the onset of the pandemic, we immediately looked for ways to use technology to empower our global employees. It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings.  

We evaluated our existing technology stack to see how we could use it even more effectively, turned on-site traditions into virtual events for the whole team, promoted the exchange of remote–working best practices and stories, and created a diverse range of communication channels, to name a few initiatives. 

In addition, a testament to the workplace we have built is the fast reactions and dedication of our team as they thought of new ways to support Calabrio customers through the pandemic. In a matter of days, we set up webinars on work-from-home best practices, remote training and implementation workshops, dedicated forums in our Success Center for customers to discuss shared experiences and tips, and created a product hotline and free consultations for customers wishing to stretch their product usage to match the COVID-19 climate.  

We also did not forget to have a little fun to combat cabin fever. Whether it was cross-company happy hours to celebrate team accomplishments or video yoga sessions to relieve stress, COVID-19 pushed us out of our comfort zone and challenged us to fundamentally evolve the way we connect as a global company.  

Calabrio’s diversity is part of what makes it an inspiring team to lead and be a part of—the combination of ideas and approaches from different cultures helps us build a creative, open vision for our business and product. More than ever we need to operate as a truly connected, global company. I am excited to see where our collective innovation takes us as we continue to embrace the collaborative potential of technology that the pandemic amplified. 

At Calabrio, people-first is a priority, so whether we are working within one of our seven global offices or all working from our home base, we are working as one team.    

To learn more about what it is like to work at Calabrio and see our open positions, visit our careers page.

Tom Goodmanson

Tom Goodmanson, President and CEO of Calabrio, has more than 20 years of experience leading fast growing dynamic software and technology companies. Since assuming the CEO position in 2009, Tom is credited with reinventing the company and its culture around a strategy to expand value and reach through new, innovative products, and remarkable customer experiences. Addressing the market need for simpler solutions to complex customer interaction challenges, Tom’s vision to redefine the standard for software ease-of-use has been instrumental in making Calabrio one of the fastest growing companies in the industry.