We’re proud to share that Calabrio ONE has once again been named a Leader in G2’s Summer 2025 Grid® Report for Contact Center Workforce software. This recognition is a direct reflection of our customers’ experiences and satisfaction—and a clear signal that Calabrio is delivering innovation, reliability, and results.
G2 Grid® Reports are trusted because they are based entirely on real user feedback, not analyst opinion or marketing spin. Our position as a Leader highlights our strong market presence, exceptional customer satisfaction, and the value we deliver across the workforce engagement lifecycle.
Calabrio by the Numbers: High Marks Across the Board
Based on the latest G2 data, Calabrio shines in every key area of customer experience.
Satisfaction Ratings:
- Quality of Support: 91% (vs. category average 88%)
- Ease of Use: 91% (vs. 89%)
- Ease of Doing Business With: 90% (vs. 89%)
- Ease of Setup: 88% (vs. 84%)
- Ease of Admin: 88% (vs. 86%)
These consistently above-average scores reflect our commitment to making workforce, quality, and performance management more human and intelligent for both customer- facing agents and contact center leaders.
Our customers particularly love how we deliver in three core areas of contact center operations:
- Shift Scheduling: 94% (vs. category average 86%)
- Agent Availability: 92% (vs. 86%)
- Forecasting: 91% (vs. 83%)
Other key features like Mobile Access (87%), Automation (89%), and Dashboards (90%), also outperform category averages, signaling strength across the platform.
Calabrio vs. The Competition
Compared to other industry players like Verint, NiCE, and Aspect, Calabrio is:
- Easier to use and deploy – Our UX-first design and modern interface lead to higher ease-of-use and setup scores than legacy platforms.
- More agile – While competitors often require lengthy customizations, Calabrio delivers flexibility out of the box.
- Better supported – With a 91% rating in Quality of Support, we consistently outperform peers known for slower, more complex service models.
Our cloud-native foundation, intuitive workflows, and deep analytics help customers adapt and grow fast.
A Strategic Partner That Puts the Customer First
As contact centers evolve, Calabrio remains a trusted partner. Our commitment to innovation and customer success is evident in every release, every upgrade, and every support interaction.
Whether you’re a large enterprise or an agile mid-sized contact center, we’re here to empower your agentic and human workforce and elevate your customer experience.
