The Widening Gap Between Customer Service and the Customer

The Widening Gap Between Customer Service and the Customer [Infographic]

 In Best Practices, Customer Experience

Anyone who’s ever had an infuriatingly long call with a company over a big bill probably doesn’t exactly have a warm and fuzzy feeling about that brand. But in a world where consumers can buy enough groceries to feed a family of four at the click of a button, demands are becoming increasingly complex—and customer service agents are feeling the heat. Our new research shines a light on how customer service agents feel about today’s busier-than-ever contact centers.

AdWeek’s infographic depicts what’s really going on and why companies and brands need to focus on their contact centers.

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