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Why You Should Attend Calabrio Customer Connect

Every year, Calabrio puts on a show with the annual customer conference. Sure, there are glitzy lights, more food than you could imagine, and swag as far as the eye can see.  But at the center of Calabrio Customer Connect is the attendee experience, and this goes far deeper than swag and food.

When attendees arrive in San Antonio, they’ll be treated to an unrivaled networking and learning experience. With over 80 breakout sessions, hundreds of attendees in all verticals, and a beautiful resort setting, C3 attendees are set to have a fun, informative, and fulfilling time. This year’s event is being held from Oct. 13-16, and we couldn’t be more excited for you to join us.

With the Teleopti acquisition earlier this year, we decided to take two great company events and make them one. So, this year’s event combines the annual Teleopti User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. As Teleopti’s WFM evangelist, I love spending time with our customers and really helping them dig into their operations. It is without question my favorite week of the year. The Calabrio and Teleopti teams will be ready to answer all of your questions. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU.

User events have a distinct place in my history. I attended my first event as a wide-eyed contact center employee, not really having any idea what to expect. Thinking it would be a few days of fun with a bit of an opportunity to learn was my first mistake. After a week of networking, consulting, and best practices discussions, I could not wait to get home to start implementing new ideas. The event reenergized me, gave me direction and focus, and instilled a new sense of pride in the job that I was doing.

We want the same for you. C3 is a rare opportunity to spend time with your peers, discuss areas of improvement and ignite what’s next in your contact center. Spend some time with our experts to learn about how Calabrio’s suite can vault your contact center to the next level. Chat with WFM gurus to take your staffing to the next level. But most importantly, connect with your peers discussing the issues and opportunities that contact centers face daily. Feedback from previous events overwhelmingly cite the networking and peer groups as the most beneficial parts of C3.

So, please come spend a few days with us in San Antonio.  We promise you will leave with a notebook full of ideas, and you may even make some new friends along the way.

Dave Hoekstra
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
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